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Grand Hyatt Shenzhen

5.0 star property
5-star luxury hotel near The MixC Shopping Mall, connected to a shopping center

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Photo gallery for Grand Hyatt Shenzhen

Outdoor pool, sun loungers
Body treatments, hydrotherapy, aromatherapy, body wraps, body scrubs
Lobby
Premier Suite
2 bars/lounges

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
1881 Baoan Nan Road, Luohu District, Shenzhen, Guangdong, 518000
  • Place, The MixC Shopping Mall
    ‪6 min walk‬
  • Place, Dongmen Pedestrian Street
    ‪18 min walk‬
  • Place, Luohu Port
    ‪5 min drive‬
  • Airport, Shenzhen (SZX-Shenzhen Intl.)
    ‪28 min drive‬

Room options

View all photos for Premier Suite

Minibar, in-room safe, individually decorated, desk

Premier Suite

  • Sleeps 2

View all photos for 1 King Bed

Minibar, in-room safe, individually decorated, desk

1 King Bed

  • Sleeps 2

View all photos for 1 King Bed Club Access

1 King Bed Club Access | Lounge

1 King Bed Club Access

  • 46 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for 1 King Bed Club Access Deluxe

Minibar, in-room safe, individually decorated, desk

1 King Bed Club Access Deluxe

  • 46 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for 1 King Bed Deluxe

Minibar, in-room safe, individually decorated, desk

1 King Bed Deluxe

10.0 out of 10
Exceptional
(2 reviews)
  • 60 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Suite

Grand Suite

Grand Suite

  • 65 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for 1 King Bed

1 King Bed

1 King Bed

9.0 out of 10
Wonderful
(6 reviews)
  • 46 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for 2 Twin Beds

Minibar, in-room safe, individually decorated, desk

2 Twin Beds

8.0 out of 10
Very good
(2 reviews)
  • 46 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Apartment, 1 Bedroom (with club access)

Apartment, 1 Bedroom (with club access) | Living area

Apartment, 1 Bedroom (with club access)

  • 90 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for 2 Twin Beds Club Access

Minibar, in-room safe, individually decorated, desk

2 Twin Beds Club Access

  • 46 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Executive Suite

Executive Suite | Living room

Executive Suite

  • 80 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Suite

Premier Suite

Premier Suite

  • 130 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Twin Beds View

Minibar, in-room safe, individually decorated, desk

Twin Beds View

9.6 out of 10
Exceptional
(4 reviews)
  • Sleeps 3
  • 2 Twin Beds

View all photos for 1 King Bed View

Minibar, in-room safe, individually decorated, desk

1 King Bed View

9.6 out of 10
Exceptional
(4 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Family Friendly Deluxe Room

Minibar, in-room safe, individually decorated, desk

Family Friendly Deluxe Room

  • Sleeps 2

View all photos for Family Friendly Deluxe Room

Minibar, in-room safe, individually decorated, desk

Family Friendly Deluxe Room

  • Sleeps 2

View all photos for Club Twin Room

Lobby

Club Twin Room

  • Sleeps 2

View all photos for Apartment, 2 Bedrooms

Minibar, in-room safe, individually decorated, desk

Apartment, 2 Bedrooms

  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

View all photos for Suite (Chairman)

Minibar, in-room safe, individually decorated, desk

Suite (Chairman)

  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

View all photos for Presidential Suite

Minibar, in-room safe, individually decorated, desk

Presidential Suite

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite

Minibar, in-room safe, individually decorated, desk

Presidential Suite

  • Sleeps 3

View all photos for Deluxe Room - Double Occupancy

Minibar, in-room safe, individually decorated, desk

Deluxe Room - Double Occupancy

  • Sleeps 2

View all photos for Family Suite

Minibar, in-room safe, individually decorated, desk

Family Suite

  • Sleeps 3

View all photos for 2 Twin Bed

Minibar, in-room safe, individually decorated, desk

2 Twin Bed

  • Sleeps 2

View all photos for Family Deluxe Room (Double Bed)

Minibar, in-room safe, individually decorated, desk

Family Deluxe Room (Double Bed)

  • Sleeps 2

View all photos for Family Room (2 Beds)

Minibar, in-room safe, individually decorated, desk

Family Room (2 Beds)

  • Sleeps 4

View all photos for Family Room (Grand Twin Bed Room + Deluxe King Bed Room)

Minibar, in-room safe, individually decorated, desk

Family Room (Grand Twin Bed Room + Deluxe King Bed Room)

  • Sleeps 4

View all photos for Cherry Maruko Deluxe Family Room

Minibar, in-room safe, individually decorated, desk

Cherry Maruko Deluxe Family Room

  • Sleeps 2

View all photos for Ultraman Family Suite

Minibar, in-room safe, individually decorated, desk

Ultraman Family Suite

  • Sleeps 2

View all photos for Grand Executive Suite

Minibar, in-room safe, individually decorated, desk

Grand Executive Suite

  • Sleeps 2

View all photos for Grand Suite

Minibar, in-room safe, individually decorated, desk

Grand Suite

  • Sleeps 2

View all photos for Grand Club Deluxe Room

Minibar, in-room safe, individually decorated, desk

Grand Club Deluxe Room

  • Sleeps 2

View all photos for Club King Room

Minibar, in-room safe, individually decorated, desk

Club King Room

  • Sleeps 2

View all photos for Grand Deluxe Room

Minibar, in-room safe, individually decorated, desk

Grand Deluxe Room

  • Sleeps 2

View all photos for Family-friendly Family Room

Minibar, in-room safe, individually decorated, desk

Family-friendly Family Room

  • Sleeps 2

View all photos for Grand Suite · Living Grand

Minibar, in-room safe, individually decorated, desk

Grand Suite · Living Grand

  • Sleeps 2

View all photos for Grand Executive Suite · Living Grand

Minibar, in-room safe, individually decorated, desk

Grand Executive Suite · Living Grand

  • Sleeps 2

View all photos for Club Family One-Bedroom Apartment

Minibar, in-room safe, individually decorated, desk

Club Family One-Bedroom Apartment

  • Sleeps 2

View all photos for One king bed view

Minibar, in-room safe, individually decorated, desk

One king bed view

  • Sleeps 2

View all photos for Two twin beds view

Minibar, in-room safe, individually decorated, desk

Two twin beds view

  • Sleeps 2

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Lobby

Hyatt Regency Shenzhen Airport

Bao'an
  • Pool
  • Spa
  • Parking included
  • Free WiFi
4.6 out of 5, Wonderful, 280 reviews
The price is CA $102
CA $119 total
includes taxes & fees
Feb 16 - Feb 17
Hyatt Regency Shenzhen Airport

About the area

Shenzhen

Luohu stay.With a stay at this Luohu hotel, you'll be within half a mile (1 km) of The MixC Shopping Mall and 2 miles (3 km) of Dongmen Pedestrian Street. Luohu Port and Huaqiangbei are also within 2 miles (3 km).

What's nearby

  • The MixC Shopping Mall - 6 min walk - 0.6 km
  • Shenzhen Grand Theater - 11 min walk - 1.0 km
  • Luohu Commercial City - 16 min walk - 1.3 km
  • Dongmen Pedestrian Street - 18 min walk - 1.6 km
  • Luohu Port - 5 min drive - 1.8 km

Getting around

  • Ludancun Station - 6 min walk
  • Shenzhen Station - 17 min walk
  • Shenzhen Intl. Airport (SZX) - 37 min drive

Restaurants

  • ‪尚连越泰料理 LIAN - ‬3 min walk
  • ‪蓉悦川菜 Rong Yue Sichuan Cuisine Restaurant - ‬3 min walk
  • ‪La Terrazza - ‬7 min walk
  • ‪The Grand Club - ‬6 min walk
  • ‪1881 - ‬6 min walk

About this property

Grand Hyatt Shenzhen

5-star luxury hotel near The MixC Shopping Mall, connected to a shopping center
Grand Hyatt Shenzhen offers its guests a full-service spa, an outdoor pool, and a steam room. There are 5 restaurants on site, along with a coffee shop/café. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free WiFi and wired Internet.

A business center and 13 meeting rooms are available. Event space at this hotel measures 29805 square feet (2769 square meters) and includes conference space. A fitness center, multilingual staff, and tour/ticket assistance are also featured at the luxury Grand Hyatt Shenzhen. An airport shuttle (available 24 hours) is available for a fee. Self parking is free.

Smoking is allowed in designated areas at this 5-star Shenzhen hotel.

  • 1 building
  • 471 guestrooms or units
  • 38 levels
  • 5 dining venues
  • 2 bars or lounges
  • 29805 sq ft of conference space
  • 2769 sq m of conference space
  • Built in 2009
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • Smoking in designated areas
  • Coffee shop
Grand Hyatt Shenzhen offers 471 air-conditioned accommodations with iPod docking stations and minibars. Each accommodation is individually decorated. 40-inch LED televisions come with cable channels. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and complimentary bottled water. Housekeeping is provided daily.

Guests can pamper themselves with a trip to the onsite spa, which has 13 treatment rooms. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is open daily.

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  • Parking included
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includes taxes & fees
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Property amenities

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: CNY 218 per person
  • 2 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • Couples/private dining

Things to do

  • Designer stores
  • Full-service spa
  • Gym
  • Outdoor pool
  • Shopping mall
  • Steam room
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator (40 inch wide door)
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (30 inches high)
  • Wheelchair-width doorways

Room amenities

Entertainment

  • 40-inch LED TV with cable channels
  • iPod dock

Bedroom

  • Bedsheets provided

Bathroom

  • Bathrobes
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Grand Hyatt Shenzhen

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CNY 408 per day.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CNY 218 per person
  • Airport shuttle fee: CNY 700 per vehicle (one-way)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CNY 408 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting in each accommodation. Cashless payment methods are available for all transactions.

This property requires guests to wear swimming caps while in the pool.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

National rating

Property class, provided by our rating system, is based on property type, amenities, and services.

Property is also known as

Grand Hyatt Shenzhen
Grand Hyatt Shenzhen Hotel
Shenzhen Grand Hyatt
Grand Hyatt Shenzhen Hotel Shenzhen
Grand Hyatt Shenzhen Hotel
Grand Hyatt Shenzhen Shenzhen
Grand Hyatt Shenzhen Hotel Shenzhen

Grand Hyatt Shenzhen Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 384 out of 587 reviews
Rating 8 - Good. 147 out of 587 reviews
Rating 6 - Okay. 33 out of 587 reviews
Rating 4 - Poor. 11 out of 587 reviews
Rating 2 - Terrible. 12 out of 587 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

jonathan

Stayed 7 nights in Oct 2025

10/10 Excellent

XUANDA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2025

10/10 Excellent

Erick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

2/10 Terrible

Hock Neo

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a fall before the trip & the Hotel did not want to refund my bookings for me & my family. As a family we will never stay in any of the Hyatt Hotels around the world. The Conrad HK refunded our bookings. Hyatt did not & ignored my pleas through Expedia. Reservations Manager did a poor job of no support. I will write in with a poor report for your hotel.
Stayed 3 nights in Sep 2025

8/10 Good

Chin Kiang

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The reception staff was extremely helpful, very courteous and professional.. kudos to her..
Stayed 1 night in Sep 2025

10/10 Excellent

Sik Ming

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location for underground to everywhere in Shenzhen. Joining to a huge shopping arcade.
Stayed 2 nights in Sep 2025

10/10 Excellent

Axel

Stayed 1 night in Sep 2025

8/10 Good

Andrea

Stayed 4 nights in Sep 2025

8/10 Good

Yew Meng

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is link with Mix C mall
Stayed 3 nights in Sep 2025

10/10 Excellent

SHUNCHIEH, Quarry Bay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Connected to Luo Hu MixC shopping mall (not the same as the one in Nan Shan). Very convenient for shopping. Breakfast buffet also great. But try to book rooms in higher floors as there seems to be construction nearby and there may be noise even during the the weekend.
Stayed 1 night in Aug 2025

6/10 Okay

Matt

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Ok. Second stay here. Big hotel. Love the bar on 38th floor Breakfast. Best in shenzhen. Location excellent. Staff excellent. My only frustration is the bizarre lift configuration. Like 3 separate lifts you need to take in some cases. Hotel designed this way so cannot fix. The air con doesn’t cope with the heat. Even at lowest point it cannot coo effectively. Two other business companions said the same thing. I would stay here again because of the positives outweigh the negatives.
Stayed 2 nights in Jul 2025

10/10 Excellent

Winnie Wei Li

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect environment
Stayed 1 night in Jun 2025

10/10 Excellent

Roman

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect hotel

A fantastic business hotel in close proximity to restaurants and shopping mall.... great views !
Stayed 1 night in Jun 2025

10/10 Excellent

Wai Cheung

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

Huanshi

Stayed 2 nights in Jun 2025

10/10 Excellent

Huanshi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the classic Chinese styled room layout. Staff were very friendly and helpful. Excellent stay overall.
Stayed 1 night in Jun 2025

10/10 Excellent

Li

Stayed 1 night in May 2025

8/10 Good

jesus calderon

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The cleaning staff was amazing. Check in staff wonderful Breakfast staff managers hostess horrible they gave bill at beginning of eating out meal. Cooks were great We were charged 2 meals as we were 3 guests 2 rooms
Stayed 2 nights in May 2025

10/10 Excellent

warren, HIALEAH

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great Hotel close to great shopping best area
Stayed 2 nights in Apr 2025

8/10 Good

Lauren

Stayed 1 night in May 2025

8/10 Good

Stephen, Woodbridge

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Italian restaurant La Terrazza has changed its menu. It is not as good as before. I had Calamari, and it looked and tasted like it came from Costco, or a frozen bag from a supermarket.The colour was brown, not a light colour as it should be. Also, I paid a lot for fish and received very little in return as I was still hungry. The atmosphere is good. Staff are great too, but the food, not so much. The location is great. Stella beer is on tap!!!
Stayed 4 nights in May 2025

10/10 Excellent

Jay

Stayed 1 night in May 2025

10/10 Excellent

Sip Heng

Stayed 2 nights in Apr 2025

10/10 Excellent

Sheryl

Travelled with group
Liked: Cleanliness
Had a great stay! The only part was that we had to go up to 33rd floor to check in and then down to the room and up again for breakfast and not every lift can get there. A bit confusing… the stairs to breakfast was not so user friendly for elderly hard of walking. The blanket was thinner than expected for a Hyatt property, unlike all other Hyatts I have stayed at. Otherwise, excellent!
Stayed 2 nights in May 2025

10/10 Excellent

Supapat

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025