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Park Hyatt Shenzhen

5.0 star property
5-star luxury hotel near Coco Park Shopping Center, connected to a rail/subway station

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Photo gallery for Park Hyatt Shenzhen

Indoor pool, open 6:00 AM to 10:00 PM, free cabanas, pool umbrellas
Creator video
5 restaurants, breakfast, lunch, dinner served; Mediterranean cuisine
1 King Bed with Skyline View
Lobby

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
5023 Yi Tian Rd, Futian District, Shenzhen, Guangdong, 518033
  • Place, Shenzhen Convention and Exhibition Center
    ‪6 min walk‬
  • Place, Shenzhen Civic Center
    ‪17 min walk‬
  • Place, Huanggang Border Crossing
    ‪2 min drive‬
  • Airport, Shenzhen (SZX-Shenzhen Intl.)
    ‪22 min drive‬

Room options

View all photos for 1 King Bed with Skyline View Deluxe

1 King Bed with Skyline View Deluxe

1 King Bed with Skyline View Deluxe

8.0 out of 10
Very good
(1 review)
  • 48 sq m
  • Bay view
  • Sleeps 5
  • 1 King Bed

View all photos for 1 King Bed with City View

1 King Bed with City View

1 King Bed with City View

  • 48 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for 2 Twin Beds with City View

2 Twin Beds with City View

2 Twin Beds with City View

10.0 out of 10
Exceptional
(1 review)
  • 48 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 2 Twin Beds

View all photos for 1 King Bed Deluxe

1 King Bed Deluxe

1 King Bed Deluxe

  • 55 sq m
  • City view
  • Sleeps 5
  • 1 King Bed

View all photos for 1 King Bed

1 King Bed

1 King Bed

10.0 out of 10
Exceptional
(2 reviews)
  • 48 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Park Suite King

Park Suite King | View from room

Park Suite King

  • 81 sq m
  • Bay view
  • Sleeps 5
  • 1 King Bed

View all photos for Executive Suite

Executive Suite | View from room

Executive Suite

  • 110 sq m
  • Bay view
  • Sleeps 5
  • 1 King Bed

View all photos for 2 Twin Beds

2 Twin Beds

2 Twin Beds

  • 48 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Park Suite with Skyline View

Park Suite with Skyline View | View from room

Park Suite with Skyline View

  • 82 sq m
  • 1 bedroom
  • Beach view
  • Sleeps 5
  • 1 King Bed

View all photos for 1 King Bed with Skyline View

1 King Bed with Skyline View

1 King Bed with Skyline View

8.8 out of 10
Excellent
(3 reviews)
  • 48 sq m
  • Bay view
  • Sleeps 4
  • 1 King Bed

View all photos for 2 Twin Beds with Skyline View

2 Twin Beds with Skyline View

2 Twin Beds with Skyline View

  • 48 sq m
  • Bay view
  • Sleeps 4
  • 2 Twin Beds

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Lobby

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  • Pool
  • Spa
  • Parking included
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4.6 out of 5, Wonderful, 280 reviews
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CA $119 total
includes taxes & fees
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About the area

Shenzhen

Central Shenzhen getaway .At this Futian hotel, you'll be steps from Coco Park Shopping Center and within a 15-minute walk of Shenzhen Convention and Exhibition Center. Also, Huaqiangbei is within 3 miles (5 km) and Splendid China Folk Village is within 6 miles (10 km).

What's nearby

  • Shenzhen Convention and Exhibition Center - 6 min walk - 0.6 km
  • Shenzhen Civic Center - 17 min walk - 1.5 km
  • Shenzhen Lianhuashan Park - 2 min drive - 2.1 km
  • Shenzhen Central Park - 2 min drive - 2.5 km
  • Huanggang Border Crossing - 2 min drive - 2.5 km

Getting around

  • Hong Kong Lok Ma Chau Station - 4 min drive
  • Shenzhen Convention and Exhibition Center Station - 6 min walk
  • Shenzhen Intl. Airport (SZX) - 30 min drive

Restaurants

  • ‪肥婆大排档（老字号） - ‬13 min walk
  • ‪肉肉大米 - ‬12 min walk
  • ‪Shake Shack - ‬11 min walk
  • ‪滿隴出房 - ‬9 min walk
  • ‪Manner Coffee - ‬11 min walk

About this property

Park Hyatt Shenzhen

5-star luxury hotel near Coco Park Shopping Center, connected to a rail/subway station
Park Hyatt Shenzhen offers its guests a full-service spa, an indoor pool, and a sauna. There are 5 restaurants on site, along with a snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free WiFi.

Event space at this hotel measures 16146 square feet (1500 square meters) and includes conference space. A 24-hour fitness center, spa services, and multilingual staff are also featured at the luxury Park Hyatt Shenzhen. Limited free parking is available on a first-come, first-served basis.

This 5-star Shenzhen hotel is smoke free.

  • 195 guestrooms or units
  • 48 levels
  • 5 dining venues
  • 2 bars or lounges
  • Meeting rooms
  • 16146 sq ft of conference space
  • 1500 sq m of conference space
  • Deli
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Bellhop
  • Elevator
  • No smoking on site
Park Hyatt Shenzhen offers 195 accommodations with minibars and espresso makers. Each accommodation is individually furnished and decorated. A pillow menu is available. 55-inch LCD televisions come with cable channels and pay movies. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

Guests can pamper themselves with a trip to the onsite spa, which has 7 treatment rooms. Services include facials, body scrubs, and body treatments. The spa is open daily.

Similar properties

3 restaurants, breakfast, lunch, dinner served; international cuisine
Four Seasons Hotel Shenzhen
  • Pool
  • Hot tub
  • Spa
  • Parking included
4.6 out of 5, Wonderful, 561 reviews
The price is CA $239
CA $279 total
includes taxes & fees
Feb 8 - Feb 9
Four Seasons Hotel Shenzhen

Property amenities

Family friendly

  • In-room crib
  • Laundry facilities
  • Lifeguards on site
  • Pool gate
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free secured self parking on site
  • Limited onsite self parking
  • Onsite parking options include a garage

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 10:30 AM on weekends; CNY 268 per person
  • 2 bars/lounges
  • 5 restaurants
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Concerts/live shows
  • Full-service spa
  • Indoor pool
  • Sauna
  • Shopping mall
  • Steam room
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • 55-inch LCD TV with cable channels
  • Pay movies

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Pillow menu

Bathroom

  • Bathrobes
  • Children's robes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Park Hyatt Shenzhen

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CNY 268 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit in each accommodation.

We should mention

  • Pool access available from 6:00 AM to 10:00 PM.
  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Property class, provided by our rating system, is based on property type, amenities, and services.

Property is also known as

Park Hyatt Shenzhen Hotel Shenzhen
Park Hyatt Shenzhen Hotel
Park Hyatt Shenzhen Shenzhen
Park Hyatt Shenzhen Shenzhen
Park Hyatt Shenzhen Hotel
Park Hyatt Shenzhen Shenzhen
Park Hyatt Shenzhen Hotel Shenzhen

Park Hyatt Shenzhen Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 80 out of 103 reviews
Rating 8 - Good. 14 out of 103 reviews
Rating 6 - Okay. 3 out of 103 reviews
Rating 4 - Poor. 2 out of 103 reviews
Rating 2 - Terrible. 4 out of 103 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.8/10

Amenities

9.2/10

Property conditions & facilities

Reviews

8/10 Good

Susanna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

WenHui

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Sep 2025

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Sep 2025

10/10 Excellent

Victoria

Business traveller
Liked: Cleanliness, property conditions & facilities
Rooms were clean. Staff was extremely friendly and helpful.
Stayed 5 nights in Jun 2025

2/10 Terrible

Nami

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I guess I’m not welcome from thiis hotel from the very beginning. I checked in with my husband and we gave them both our documents whilst checking in. But when we went into our room , the tv screen which showed our surname in the screen was wrong . And the turn down service .. was the worst I ever experienced in the five star hotel in my life. The washroom was never replenished or cleaned . And they only placed one bottle of water and slipper on the bedside which indicated one person was staying in the room . I talked to the manager , he apologized but his attitude was not caring and just asked me what he can compensate.. To he honest, I don’t want complimentary breakfast etc . I jusf want their sincere apology but it didn’t happen . I will never stay in the Hyatt group again .
Stayed 1 night in Mar 2025

10/10 Excellent

Mohamed

Stayed 1 night in Mar 2025

10/10 Excellent

KHOA

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

5 stars

This was an amazing hotel to stay at. Service and breakfast was excellent.
Stayed 1 night in Feb 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

NYE 2024/25 Staycation

We spent New Year's Eve and two additional days at the Park Hyatt Shenzhen, and it was an absolutely amazing experience from start to finish. From the seamless check-in process to the incredible amenities like the free sauna, hot and cold pools, steam room, and beautifully maintained pool area, everything exceeded our expectations. The morning buffet was a highlight—delicious, diverse, and perfectly curated. A big thank you to the reception team led by Chris for their warm hospitality and to Edison and the breakfast team for their impeccable service. This was truly a memorable stay, and we can't wait to return!
Stayed 2 nights in Dec 2024

10/10 Excellent

Mona

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service are excellent
Stayed 1 night in Dec 2024

10/10 Excellent

LOUISE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable clean and convenient.

Really comfortable stay for a family of 4 ( 1 baby and 1 toddler). They have even have slippers and toiletries ready for the kids! Location was extremely convenient. Walkable distance to major shopping areas and kids entertainment areas. Would definitely stay here again when in SZ.
Stayed 3 nights in Oct 2024

10/10 Excellent

Kate, Bristol

Stayed 2 nights in Aug 2024

10/10 Excellent

Chi Hong

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome concierge desk, very attentive
Stayed 1 night in Aug 2024

10/10 Excellent

Chi Tat Angus

Stayed 1 night in Jun 2024

10/10 Excellent

Michel

Stayed 2 nights in May 2024

10/10 Excellent

Chi Tat Angus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best location right next to coco park. Walking distance for food and massage and right next to subway station too.
Stayed 1 night in May 2024

10/10 Excellent

Davide

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

unmissable

Stunning place. Amazed by the architecture concept (garden, kitchen, lounge...)
Stayed 4 nights in Apr 2024

10/10 Excellent

Davide

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A home away from home

welcoming place, with modern rooms and beautifully designed ambients (Lounge, Restaurants, Lobby) it is very likely to please.also the most.damding guests. The staff is really amazing, the food and the drinks are really good. So glad I choose this place. If I come back, this is the one I will always come back to. Also the location is very convenient, with one of the largest shopping malls nearby.
Stayed 1 night in Apr 2024

4/10 Poor

Kevin

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 3 nights in Feb 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Bo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s new, nice contemporary decoration. Too good food.
Stayed 2 nights in Dec 2023

10/10 Excellent

Yi Kuang

Stayed 1 night in Nov 2023

2/10 Terrible

Ye

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ruined my day in Shenzhen

Ruined my day with poor service and communication. Things to share. 1. I sent my T shirt to be cleaned, obviously the staff who took my shirt never listened to my request upon handling. The next day their concierge called me asking again on how to clean. I confirmed with them many times to put the cleaned shirt in my room even with the red light on, however, they don’t listen to me. On the third day I found out there is something wrong with my shirt possible due to their over wash and I called the concierge, it took them forever to call me back…. 2. I don’t think they are qualified to be a 5 start rated hotel, all other competitive hotels even including 4 start hotels would prepare the slippers placed beside the bed, they are the exception. 3. I requested a different weight scale on the phone, the lady who answered the phone seems very impatient.
Stayed 2 nights in Oct 2023

10/10 Excellent

Angelina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very quiet and new very clean. The room and furnitures are comfortable. Room service is nice as well. The staff are helpful and nice.
Stayed 5 nights in May 2023