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Best Western Plus Lozenetz Hotel

3.0 star property
3-star spa hotel, connected to a shopping center in Lozenets

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Photo gallery for Best Western Plus Lozenetz Hotel

Deluxe Room, 1 Double Bed with Sofa bed, Non Smoking (with Sofabed)
Bar (on property)
Front of property - evening/night
Reception
Dining

Reviews

7.2 out of 10
Good

Popular amenities

  • Bar
  • Room service
  • Spa
  • Breakfast included
  • Parking available
  • 24/7 front desk

Explore the area

View in a map
23, Bul. Sveti Naum, Sofia, 1421
  • Place, National Palace of Culture
    ‪12 min walk‬
  • Place, Vitosha Blvd
    ‪15 min walk‬
  • Place, Alexander Nevski Cathedral
    ‪3 min drive‬
  • Airport, Sofia (SOF)
    ‪12 min drive‬

Room options

View all photos for Comfort Room, 1 Double Bed, Non Smoking

Comfort Room, 1 Double Bed, Non Smoking

Comfort Room, 1 Double Bed, Non Smoking

7.8 out of 10
Good
(8 reviews)
  • 22 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Comfort Room, 2 Twin Beds, Non Smoking

Comfort Room, 2 Single Beds, Non Smoking

Comfort Room, 2 Twin Beds, Non Smoking

8.4 out of 10
Very good
(5 reviews)
  • 22 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Comfort Twin Room

1 bedroom, minibar, in-room safe, desk

Comfort Twin Room

  • Sleeps 2

View all photos for 1 Double Bed, Non-Smoking, Comfort Room, Hairdryer, Wi-Fi, Mini Bar

1 bedroom, minibar, in-room safe, desk

1 Double Bed, Non-Smoking, Comfort Room, Hairdryer, Wi-Fi, Mini Bar

  • Sleeps 2

Deluxe Room, 1 Double Bed, Non Smoking

  • Sleeps 2
  • 1 Double Bed

Family Suite, Multiple Beds, Non Smoking

  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

Superior Room, 2 Twin Beds, Non Smoking (with Sofabed)

  • Sleeps 3
  • 2 Twin Beds

Junior Suite, Multiple Beds, Non Smoking

  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

Suite-1 Double 2 Single Beds, Non-Smoking, Family Room, Wi-Fi, Hairdryer, Mini Bar

  • Sleeps 4

View all photos for 2 Single Beds, Non-Smoking, Superior Room, Sofabed, Mini Bar, Wi-Fi, Hairdryer

1 bedroom, minibar, in-room safe, desk

2 Single Beds, Non-Smoking, Superior Room, Sofabed, Mini Bar, Wi-Fi, Hairdryer

  • Sleeps 3

View all photos for 1 Double Bed, Non-Smoking, Deluxe Room, Stair Access Only, Mini Bar, Wi-Fi, Hairdryer

1 bedroom, minibar, in-room safe, desk

1 Double Bed, Non-Smoking, Deluxe Room, Stair Access Only, Mini Bar, Wi-Fi, Hairdryer

  • Sleeps 2

1 Double 2 Single Beds, Non-Smoking, Junior Suite, Mini Bar, Wi-Fi, Hairdryer

  • Sleeps 4

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About the area

Sofia

Lozenets stay.Within a 10-minute walk of this Lozenets hotel, you'll find Park Center and Borisova Gradina Park. National Palace of Culture and NDK are also within 2 miles (3 km).

What's nearby

  • National Palace of Culture - 12 min walk - 1.0 km
  • Vitosha Blvd - 15 min walk - 1.3 km
  • Vasil Levski Stadium - 17 min walk - 1.4 km
  • Alexander Nevski Cathedral - 3 min drive - 2.6 km
  • Sofia Central Mineral Baths - 4 min drive - 2.6 km

Getting around

  • Moesia/New Bulgarian University Metro Station - 10 min drive
  • Sofia Central Station - 20 min drive
  • Sofia Airport (SOF) - 18 min drive

Restaurants

  • ‪Centobuchi - ‬3 min walk
  • ‪Arcadia Balkan Grill - ‬5 min walk
  • ‪Sushi Store - ‬5 min walk
  • ‪Ресторант 21 (Restaurant 21) - ‬4 min walk
  • ‪Azahar - ‬4 min walk

About this property

Best Western Plus Lozenetz Hotel

3-star spa hotel, connected to a shopping center in Lozenets
Best Western Plus Lozenetz Hotel offers its guests a full-service spa. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Free breakfast is available. A computer station is on site and WiFi is free in public spaces.

You'll find a business center on site. Multilingual staff, gift shops/newsstands, and tour/ticket assistance are also featured at the business-friendly Best Western Plus Lozenetz Hotel. You'll have access to the indoor pool at a partner property. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. For a fee, parking is available. A complete renovation of Best Western Plus Lozenetz Hotel was completed in November 2024.

This 3-star Sofia hotel is smoke free.

  • 1 building
  • 31 guestrooms or units
  • 6 levels
  • Built in 2004
  • Full breakfast (free)
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Garden
  • Gift shop
  • Television in lobby
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Coffee shop
  • Dining venue
Best Western Plus Lozenetz Hotel offers 31 air-conditioned accommodations with minibars and safes. 32-inch flat-screen televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. The spa is equipped with a sauna and a steam room. The spa is open daily.

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Property amenities

Family friendly

  • Access to nearby indoor pool
  • High chair
  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Self parking on site (BGN 20 per day)

Food and drink

  • Free full breakfast
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining

Things to do

  • Full-service spa
  • Indoor pool (guest access)
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Well-lit path to entrance

Room amenities

Entertainment

  • 32-inch flat-screen TV with cable channels

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Champagne service
  • Electric kettle
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Fan
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 5:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available

Check-out

Check-out before noon
Late check-out subject to availability
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for BGN 19.90.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: BGN 2.00 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: BGN 26 per person (one-way)
  • Self parking fee: BGN 20 per day
  • Early check-in is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts major credit cards, debit cards, and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts major credit cards, Visa, Mastercard, American Express, Diners Club, Eurocard, debit cards, and cash.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Hotel Lozenetz
Hotel Lozenetz Sofia
Lozenetz
Lozenetz Hotel
Lozenetz Sofia
Lozenetz Hotel Sofia
Best Western Lozenetz Hotel Sofia
Best Western Lozenetz Sofia
Best Western Lozenetz
Best Western Lozenetz Hotel
Best Plus Lozenetz Hotel Sofia
Best Western Plus Lozenetz Hotel Hotel
Best Western Plus Lozenetz Hotel Sofia
Best Western Plus Lozenetz Hotel Hotel Sofia

Best Western Plus Lozenetz Hotel Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 60 out of 251 reviews
Rating 8 - Good. 104 out of 251 reviews
Rating 6 - Okay. 38 out of 251 reviews
Rating 4 - Poor. 24 out of 251 reviews
Rating 2 - Terrible. 25 out of 251 reviews

7.4/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

8/10 Good

Docho

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in May 2025

8/10 Good

Miroslav

Stayed 1 night in Jun 2025

8/10 Good

elhanan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel with a homely atmosphere

Hotel close to metro station, hotel manager is very humane, cordial and helpful with every request
Stayed 5 nights in Jun 2025

8/10 Good

Sarah Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first time in Sofia - the Best Western Plus was in a perfect location for the metro station (European Union Metro) which is two stops from the city centre. It was a short and easy drive from the airport and great for parking too (€10 per night). I emailed in advance of our stay to book a parking space as the underground garage isn’t that big. A small breakfast buffet was included, the hotel itself was new and modern, and the staff were so friendly and helpful. The only thing we felt let it down slightly was how thin the walls and floors are - we could hear people in the corridor and in the rooms next door as well as above us which wasn’t ideal when people came in late at night. If you’re looking for peace and quiet, definitely bring earplugs!
Stayed 4 nights in May 2025

8/10 Good

Yuri, Glen Allen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My favorite place to stay in Sofia: reasonable rates, close to subway and a few minutes to the downtown. Facilities and rooms are not new and would require remodelling. Bedding definitely require immediate replacement: fitted sheets must be used instead of old fashion regular sheets.
Stayed 3 nights in Feb 2025

10/10 Excellent

Nick

Stayed 1 night in Mar 2025

10/10 Excellent

Julian, Sofia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good deal
Stayed 1 night in Feb 2025

10/10 Excellent

Julian, Sofia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel
Stayed 2 nights in Feb 2025

8/10 Good

Julian, Sofia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! Recommend
Stayed 1 night in Feb 2025

10/10 Excellent

ILYA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Risto

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

2/10 Terrible

gary

Stayed 1 night in May 2023

4/10 Poor

Ireneusz

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Apr 2023

8/10 Good

Lukasz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is a bit off the main streets however in fairly close walk to main pedestrian area. Comfortable bed and room was quite specious. Breakfast OK. Good value for money.
Stayed 1 night in Apr 2023

6/10 Okay

NEARCHOS

Stayed 4 nights in Mar 2023

2/10 Terrible

Engela

Stayed 10 nights in Mar 2023

2/10 Terrible

Carlos

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very bad service

Stayed 2 nights in Mar 2023

6/10 Okay

Svetlana

Stayed 3 nights in Dec 2022

2/10 Terrible

Shai

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not Recommended

2nd time in Sofia with my wife 2nd time in BW Lozenets.. The first time 2019 (pre Covid) was great which is why we came this time. Unlike the first time, room wasn’t clean. On the 2nd day when asking why the cleaning lady didn’t make our bed, changed towels and brought toilet paper, we were told that it’s being done every 2 days (why wasn’t I told this when making the reservation?!) and if we want them to change towels we need to ask in the morning to do so. In the 4 nights we’ve stayed there, not once we’ve had a cleaning lady and each night we’ve asked for towels and toilet paper though each morning we’ve asked them to clean the room. Only at night when we’ve return from the center we went to the reception and waited for them to get us towels and toilet paper. I don’t see myself as spoiled but this is too much. I payed +/- $250 to get service which I haven’t got and this is basic request. I won’t return here because having fresh towels and toilet paper is a necessary thing to have and I don’t need to go to reception and ask on a daily basis to have it. End of story, NOT RECOMMENDED!
Stayed 4 nights in Nov 2022

6/10 Okay

Sasho

Travelled with family
Liked: Room comfort
Stayed 1 night in Nov 2022

8/10 Good

TATIANA

Business traveller
Liked: Cleanliness, room comfort
Disliked: Staff & service

Not a warm welcome

I arrived in the middle of the night as my flight was delayed. Instead of the man at reception being empathetic or at least welcoming, he was very stern and insisted on me checking out exactly on time in the morning. Hotel is on the older side but I don't mind.
Stayed 1 night in Oct 2022

8/10 Good

Maia, Yellowstone NP

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just an overnight stay in Sofia. Room was clean and with enough space for 2 people. The necessary basics were all provided - towels, soap, kettle, etc. Breakfast was decent. Overall would recommend if you look for a place to sleep.
Stayed 1 night in Oct 2022

6/10 Okay

Szántó

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities

Not up to Best Western standards

Here's a list of what I didn't like: 3 of the 4 lights did not work in the room. The staff needed 24 hours to find bulbs. One light stopped working again the following day. One towel had a huge hole in the middle plus some stains. I stayed 3 nights, with room service only once. Even then, my bed was not made. The shower tube was falling apart and the shower wall was leaking, resulting on water running everywhere in the bathroom.
Stayed 3 nights in Oct 2022

6/10 Okay

Fadya

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
The room wasn’t clean.There were dust and spider webs everywhere. The bed was comfy and the bed essentials were good. The hotel overall wasn’t well maintained but it was just ok for a overnight stay after a long flight.
Stayed 1 night in Sep 2022

4/10 Poor

Ivaylo

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best Western? More like Worst Western...

The place is beaten down bad. The room we were in (sold as apartment :) was in very poor state of maintenance. Wall paper peeling or completely ripped, power sockets not working, carpet not clean, shower with missing and moldy grouting, curtains in disrepair and wrong size for the windows etc. etc. Windows were of poor quality- you could hear the traffic from the (busy) street outside day and night. Staff were all friendly, but they lack customer service skills and definitely lack efficiency. Shortly after we checked in, I asked for two extra pillow cases (there were two spare pillows and duvet literally thrown in the closet) and mentioned that the remote is missing from the room. We came back almost 8hrs later and there was still no remote in the room and no pillow cases either. Asked for iron- was told all irons are given and i should check in the morning if i want one. HKP would take over the entire (already narrow) corridor with bags of dirty laundry and carts. I haven't stayed in such a poorly run Best Western ever. We chose the place due to it's proximity to a place i needed to go for a meeting- next time we'll stay near the airport where there are better hotels.
Stayed 1 night in Sep 2022