As a guest of Birch Hill Suites South Bend, you'll find a vending machine, laundry facilities, and an elevator. WiFi is free in public spaces. Self parking is free.
My door on my room didnt lock the whole 2 weeks i stayed here. I brought it to the front desks attention multiple times and nothing was ever done about it.
Bugs in the room. Hole punched in the wall. Toilet would not flush. No water pressure in the shower. No one at desk when I got there to check in, waited 5 minutes on the phone for someone to answer, another 20 minutes for someone to show up.
Worst place ever,
Staff will still from your bank card on file,
Police are called there two or three times a week
They constantly change the prices to your room
When i confronted staff about unapproved money taken from my account they started making up lies, when confronting them from the lies, they kicked me out of room an hour later even though it eas paid for the rest of the week without refunding my money
This was the worst experience upon arrival! Horrible smell throughout, room wasnât ready upon even a later check in time, and would not issue any refund on a week stay booking. Expedia also did nothing to accommodate the inconvenience. Horrible customer service for both hotel and booking company.
Points forts : Service et personnel, confort de la chambre
I feel that the room could have been a bit cleaner. Broken cabinets. Very comfortable bed tho. Time in room was for resting this time. I'm in the area frequently and will be visiting occasionally with family and would expect them to feel comfortable
There was no one at the front desk during open hours. I had to call a few times to get someone to come check me in. The room didnât look like it was clean. The lock on the door was falling off.