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Premier Inn Southampton City Centre - West Quay

3.0 star property
3-star hotel near Southampton Cruise Terminal

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Photo gallery for Premier Inn Southampton City Centre - West Quay

Family Triple Room
Standard Double Room, Accessible Bathtub | Accessible bathroom
Standard Double Room, Accessible Bathtub

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • 24/7 front desk
  • Breakfast available
  • Free WiFi
  • Restaurant

Explore the area

View in a map
Harbour Parade, Southampton, England, SO15 1BA
  • Place, WestQuay Shopping Centre
    ‪3 min walk‬
  • Place, Mayflower Theatre
    ‪12 min walk‬
  • Place, Southampton Cruise Terminal
    ‪20 min walk‬
  • Airport, Southampton (SOU)
    ‪8 min drive‬

Room options

Standard Double Room

  • 21 sq m
  • Sleeps 2
  • 1 Double Bed

Family Quadruple Room

10.0 out of 10
Exceptional
(1 review)
  • 21 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Family Triple Room

Family Triple Room

Family Triple Room

8.0 out of 10
Very good
(1 review)
  • 21 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Standard Double Room, Accessible Bathtub

Standard Double Room, Accessible Bathtub | Accessible bathroom

Standard Double Room, Accessible Bathtub

8.0 out of 10
Very good
(1 review)
  • 21 sq m
  • Sleeps 2
  • 1 Double Bed

Superior Double Room

  • 21 sq m
  • Sleeps 2
  • 1 King Bed

Standard Twin Room, Roll-in Shower

  • 21 sq m
  • Sleeps 2
  • 2 Twin Beds

Double Room

  • Sleeps 2
  • 1 King Bed

Superior Double Room

  • Sleeps 2

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About the area

Southampton

Southampton City Centre stay.A stay at this Southampton City Centre hotel places you steps from The Quays and within a 5-minute walk of WestQuay Shopping Centre. Titanic Honour & Glory Exhibition - Southampton and Old City Walls are also within half a mile (1 km).

What's nearby

  • WestQuay Shopping Centre - 3 min walk - 0.3 km
  • Mayflower Park - 5 min walk - 0.4 km
  • Mayflower Theatre - 12 min walk - 1.1 km
  • St. Mary's Stadium - 18 min walk - 1.5 km
  • Southampton Cruise Terminal - 20 min walk - 1.7 km

Getting around

  • Southampton Central Station - 12 min walk
  • Southampton (SOU) - 25 min drive

Restaurants

  • ‪Costa Coffee - ‬4 min walk
  • ‪McDonald's - ‬5 min walk
  • ‪PizzaExpress - ‬8 min walk
  • ‪Five Guys - ‬1 min walk
  • ‪L'Osteria - ‬2 min walk

About this property

Premier Inn Southampton City Centre - West Quay

3-star hotel near Southampton Cruise Terminal
There's a restaurant on site. Public spaces have free WiFi. Premier Inn Southampton City Centre - West Quay also features express check-out and an elevator.

This 3-star Southampton hotel is smoke free.

  • 155 guestrooms or units
  • 6 levels
  • Built in 2011
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Elevator
  • No smoking on site
  • Dining venue
Premier Inn Southampton City Centre - West Quay offers 155 accommodations.

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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Offsite parking available (GBP 7 per day)

Food and drink

  • Buffet breakfast available for a fee: GBP 10.99 per person
  • A restaurant

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Front entrance ramp
  • Handrails in hallways
  • Handrails in stairways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 12:00 AM
Minimum check-in age: 16

Check-out

Check-out before 12:00 PM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately GBP 10.99 per person
  • Nearby parking fee: GBP 7 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Mobile payment options include: Google Pay and Apple Pay
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Google Pay, and Apple Pay.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Premier Inn Southampton W Quay Hotel
Premier Inn Southampton W Quay
Premier Inn Southampton W Quay
Premier Inn Southampton West Quay
Premier Inn Southampton City Centre - West Quay Hotel
Premier Inn Southampton City Centre - West Quay Southampton

Premier Inn Southampton City Centre - West Quay Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 19 out of 29 reviews
Rating 8 - Good. 6 out of 29 reviews
Rating 6 - Okay. 3 out of 29 reviews
Rating 4 - Poor. 1 out of 29 reviews
Rating 2 - Terrible. 0 out of 29 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A Great Place to Stay

The room was clean and very quiet during our two day stay. The hotel is located near city center and seems very safe. We enjoyed it.
Stayed 2 nights in Oct 2025

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always a good experience you can’t go wrong with premier inns
Stayed 2 nights in Sep 2025

6/10 Okay

Wayne, Orlando

Travelled with group
Liked: Cleanliness
Disliked: Staff & service
Nice property location, rude staff
Stayed 2 nights in Sep 2025

10/10 Excellent

Chad

Liked: Cleanliness, staff & service
Size of rooms
Stayed 1 night in Sep 2025

8/10 Good

D

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff.
Stayed 1 night in Sep 2025

10/10 Excellent

Gerald

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
For one night only, the food, room, and staff were great.
Stayed 1 night in Aug 2025

10/10 Excellent

Vicki

Travelled with group
Liked: Amenities
The place was perfect! Will definitely go back!
Stayed 1 night in Aug 2025

10/10 Excellent

Eileen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

Xiaoyuan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great!

Great location. Quiet place. Friendly staff. Nice room conditions.
Stayed 1 night in Sep 2025

10/10 Excellent

Elaine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Basics but very comfortable. Love the irons and ironing boards on display at reception
Stayed 1 night in Aug 2025

6/10 Okay

Mary

Travelled with group
Liked: Cleanliness, room comfort
Disliked: Staff & service

Fine if you don’t need more than a kiosk

A great location but putting customer service behind the bar was unfortunate. The bar/wait staff/check in help all were very overworked. I hated bothering them with a question that really needed answering.
Stayed 1 night in Aug 2025

10/10 Excellent

Marianne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern rooms at a very affordable price. Very clean. Convenient on-site restaurant/bar in relaxing lounge setting. Highly recommend.
Nice shower with waterfall shower head.
Clean sink area.
Stayed 1 night in Sep 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful , spotless clean, staff so helpful.. Super location.We loved Southampton and enjoyed our stay after returning from our cruise.Definitely a 5 star experience.
Stayed 1 night in Aug 2025

6/10 Okay

Gary

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
It was ok. Had 1 hand towel and 1 bath towel. When I asked for more and some wash cloths I was told they don’t provide them but I can go ‘over there and buy some’. We were handed 1 hand towel and 1 bath towel. Stark. No luxury, if that’s what you’re looking for go somewhere else.
Stayed 1 night in Aug 2025

8/10 Good

Mei, Ringoes

Liked: Cleanliness
Staff were really friendly and nice but understaffed during busy hour. Waited 15mins to retrieve luggages in the storage area.
Stayed 1 night in Aug 2025

10/10 Excellent

Wayne

Stayed 1 night in Aug 2025

10/10 Excellent

James

Travelled with family
Liked: Amenities
This property clearly prioritizes customer service. From the staff at the restaurant / bar to the staff assistance when I couldn’t do the automated checkin (Expedia reservations / non-UK addresses don’t line up with their system), you could tell that they wanted you to be delighted with your stay. Would definitely stay here again if I am in Southport.
Stayed 1 night in Aug 2025

8/10 Good

DAVE

Liked: Cleanliness, staff & service, property conditions & facilities
Very accommodating staff and good food. Very good location to harbor.
Stayed 1 night in Aug 2025

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Richard, Queen Creek

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Enjoyed our night
Stayed 1 night in Jul 2025

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful room - modern bathroom, separate vanity & mirror to do makeup & hair. Breakfasts was very good. Bar & restaurant was nice. Location was great - close to mall & High Street.
Stayed 1 night in Jul 2025

8/10 Good

Valerie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great stay at Premier Inn, helpful staffs, perfect location, comfortable bed and good amenities. However, the hotel next door is under construction and we could hear some noise from time to time early morning.
Stayed 2 nights in Jul 2025

4/10 Poor

Maheswaran

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
They gave us a handycap people’s room and bed us very low and all other rooms are booked and full for any changes.
Stayed 1 night in Jul 2025