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The Star Hotel

3.0 star property
3-star hotel near Southampton Cruise Terminal

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Photo gallery for The Star Hotel

Front of property
Front of property
Individually decorated, individually furnished, desk, iron/ironing board
Exterior
Bar (on property)

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Parking available
  • Housekeeping

Explore the area

View in a map
26 High Street, Southampton, England, SO14 2NA
  • Place, WestQuay Shopping Centre
    ‪5 min walk‬
  • Place, Mayflower Theatre
    ‪14 min walk‬
  • Place, Southampton Cruise Terminal
    ‪3 min drive‬
  • Airport, Southampton (SOU)
    ‪9 min drive‬

Room options

View all photos for Small Double Room

Individually decorated, individually furnished, desk, iron/ironing board

Small Double Room

7.8 out of 10
Good
(31 reviews)
  • 16 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Single Room

Individually decorated, individually furnished, desk, iron/ironing board

Standard Single Room

7.0 out of 10
Good
(16 reviews)
  • 10 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Twin Room

Standard Twin Room

Standard Twin Room

7.0 out of 10
Good
(10 reviews)
  • 16 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Standard Double Room

Individually decorated, individually furnished, desk, iron/ironing board

Standard Double Room

7.6 out of 10
Good
(21 reviews)
  • 24 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Family Double or Twin Room

Individually decorated, individually furnished, desk, iron/ironing board

Family Double or Twin Room

  • 34 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Double or Twin Room

Standard Double or Twin Room

Standard Double or Twin Room

9.2 out of 10
Wonderful
(9 reviews)
  • 20 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

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About the area

Southampton

Southampton City Centre stay.With a stay at this Southampton City Centre hotel, you'll be steps from Oceans - A unique Southampton Experience and Tudor House and Garden. Titanic Honour & Glory Exhibition - Southampton and Old City Walls are also within half a mile (1 km).

What's nearby

  • WestQuay Shopping Centre - 5 min walk - 0.4 km
  • Mayflower Park - 6 min walk - 0.5 km
  • St. Mary's Stadium - 13 min walk - 1.2 km
  • Mayflower Theatre - 14 min walk - 1.2 km
  • Southampton Cruise Terminal - 3 min drive - 2.0 km

Getting around

  • Southampton Central Station - 17 min walk
  • Southampton (SOU) - 21 min drive

Restaurants

  • ‪The Standing Order - ‬1 min walk
  • ‪Coriander Lounge - ‬1 min walk
  • ‪Costa Coffee - ‬2 min walk
  • ‪The Titanic - ‬2 min walk
  • ‪Heavenly Desserts Southampton - ‬1 min walk

About this property

The Star Hotel

3-star hotel near Southampton Cruise Terminal
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. There are 3 meeting rooms available. The Star Hotel also features laundry facilities, dry cleaning/laundry services, and an elevator. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 3-star Southampton hotel is smoke free.

  • 1 building
  • 44 guestrooms or units
  • 4 levels
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
The Star Hotel offers 44 accommodations with coffee/tea makers and hair dryers. These individually decorated and furnished accommodations include desks. This Southampton hotel provides complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

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includes taxes & fees
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Property amenities

Family friendly

  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (GBP 7 per day)
  • Limited onsite parking

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 8:00 AM to 10:30 AM on weekends; GBP 9.95 for adults and GBP 5.95 for children
  • A bar/lounge
  • A restaurant

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • TV

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 9:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

The front desk is open daily from 7:00 AM - 10:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
The bedroom in the Small Double Room and Standard Single Room type is accessible by 1 flight of stairs.

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 25.0 per day.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 50 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately GBP 9.95 for adults and GBP 5.95 for children
  • Self parking fee: GBP 7.00 per day
  • Rollaway bed fee: GBP 25.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts major credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts major credit cards, Visa, Mastercard, American Express, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit in each accommodation.

Property is also known as

Star Hotel Southampton
Star Southampton
The Star Hotel Hotel
The Star Hotel Southampton
The Star Hotel Hotel Southampton

Reviews

The Star Hotel Reviews

7.8

Good

8.0/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness
Rating 10 - Excellent. 327 out of 970 reviews
Rating 8 - Good. 337 out of 970 reviews
Rating 6 - Okay. 163 out of 970 reviews
Rating 4 - Poor. 80 out of 970 reviews
Rating 2 - Terrible. 63 out of 970 reviews

Reviews

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Two Days at The Star Hotel

Quaint hotel with old world charm. Rooms were clean with all amenities. The shower in a big soaker tub gave a bit of a challenge to us who have arthritic hips but worked well. Appreciated the added air conditioner to our room as it was very hot days while we visited. Enjoyed the "guest" bar at the front of the hotel...the full and continental breakfast feast was delicious and the staff treated us like family. Wonderful experience.!
Stayed 2 nights in Jun 2025

8/10 Good

Teresa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fine for one night before our cruise

This hotel is fine. Clean, large room. The bathroom floor was squishy in places. The breakfast was mediocre.
Stayed 1 night in Jun 2025

4/10 Poor

Jim

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Good location...staff friendly at check in. Elevator/lift broken so we had to walk upstairs. Not a big deal. However the staff used the same elevator to bring our bags up. Room was about 40 degrees Celcius. One window opened 6 inches. The other bolted down. Springs sticking out of bed. Mold in shower and outside. Tiles broken off. Paint peeling. Hardly slept because of the heat. Even though we had a fan. Tried to get ice to have cold drinks to cool down. The bar would only give us the equivalent of a glass of ice. Next time i would rent a car and park in a parking lot before i stayed here again. Note-we stay in hotels around the world. Some great. Some not. This one ranks up there for bow bad it was. No neat. No elevator. Dirty and run down.
Stayed 1 night in Jul 2025

8/10 Good

paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheap cheerful good value for money
Stayed 1 night in Jul 2025

2/10 Terrible

Chris

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
arrived June 28, 2025. old building built late 1700's. tiny rooms. leaning creaking floors and stair case. dirty bathroom. food crumbs on floor. elevator not working, room on fourth floor. manager assured me i would be refunded through expedia because of conditions i mentioned. refund has not occurred. expedia should be embaressed that they book this hotel. do not stay here.
Stayed 1 night in Jun 2025

8/10 Good

Carla

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I didn't know that the hotel didn't have air conditioning. Management did provide portable fans. Breakfast was excellent and the hotel was clean. Elevator was not working which made access challenging but management did handle our luggage for us.
Stayed 1 night in Jun 2025

4/10 Poor

Mary

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Old ugly needs make over
Stayed 1 night in Jul 2025

2/10 Terrible

David

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Don't!

I didn't expect much and wasn't disappointed but for £130 for one night I would expect a lot better. On checking in the lift was notably out of service so I had to carry my luggage to the top floor on one of the hottest days of the year. The room had a feeling of never having been refurbished since the seventies. Lumpy walls papered over with peeling embossed wallpaper, no cohesive furnishing, dirty looking carpet over an expected creaking floor. Paintwork that hasn't been prepared or painted. Aircon; what aircon? A floor standing fan with an uninviting handwritten note stating "do not move". The bathroom; again stuck in time, no effort to make it presentable. The window covered in years of grime, an overall patina of sepia. The shower cubicle looked yellowed and scruffy, the only positive was a good powerful shower. The bathroom floor seemed to slope towards the window and was covered in a lumpy vinyl covering. Barely any flow from the cold water tap. Luckily I had earplugs to block the noise of the boy racers tearing up the high street. I awoke to the sound of four rough sleepers having a lovely chat in the shop doorway opposite. Finally I was greeted with indifference by the night receptionist as I checked out early the next morning. He saw me arrive at the desk yet remained relaxing on a sofa nearby only moving when I requested I wanted to leave some luggage. I feel for the American family who checked in just behind me. Welcome to the UK!
Stayed 1 night in Jun 2025

4/10 Poor

Alex

Business traveller
Disliked: Amenities, property conditions & facilities
The property is in a central location in Southampton and the staff were polite. Internet was good. Unfortunately my room was very small and had no desk to work at, not great if travelling for business. The bathroom was in very poor condition. Taps in the sink loose, the shower had been painted but mould was visible through the paint and the base of the door frame rotted. Shower pressure was poor. The bathroom window had a flimsy net curtain on it exposing occupants to being seen from outside. The TV in the room glitched every few seconds. The window in the room could not be closed. The worst aspect was that there is a pub from a well-known chain across the quadrangle on which the hotel is on two sides and in which is a car park. Intoxicated people made alot of noise until late (post midnight) as did users of the carpark. Particularly unpleasant were alcoholics / drug addicts at the entrance to the carpark next to the hotel carpark screaming obscenities at each other. Because of the state of the windows none of this could be shut out. A fan was provided but the room was still very hot but this was a very hot few days.
Stayed 2 nights in Jul 2025

2/10 Terrible

Terence

Business traveller
Disliked: Staff & service
Stayed 1 night in Jun 2025

8/10 Good

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for money, it maybe dated but the bed was very comfy, very clean and staff very welcoming. Luft out of service at the mo, so best suited if you are mobile or check with hotel first. Great location in centre of town, 20 min walk from railway station.
Stayed 1 night in Jun 2025

10/10 Excellent

David

Stayed 1 night in Jun 2025

2/10 Terrible

Rob

Business traveller
Disliked: Property conditions & facilities, room comfort
Its close to Red Funnel Ferry and shopping centre. Very cheap bar. But hotel is very run down and tatty. Both rooms i stayed in stank of stale tobacco.
Stayed 2 nights in Jun 2025

6/10 Okay

Brenda

Stayed 1 night in Jun 2025

10/10 Excellent

Astrid

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Charming older, but updated, hotel. Lovely breakfast!
Stayed 2 nights in Jun 2025

10/10 Excellent

Kenneth

Liked: Cleanliness, amenities, property conditions & facilities
Great location, nearby shops, sites, restaurant and grocery stores. Historic. Breakfast buffet. Large room. Friendly, helpful staff. What more could you ask for?
Stayed 2 nights in Jun 2025

6/10 Okay

Ian

Liked: Staff & service
overall, friendly run hotel. Okay for a short stay, served its purpose.
Stayed 1 night in Jun 2025

6/10 Okay

Chang Guang

Stayed 1 night in Jun 2025

10/10 Excellent

T Derrien

Liked: Cleanliness, staff & service
Front desk service was excellent. Good value for money, excellent location
Stayed 1 night in Jun 2025

10/10 Excellent

stephanie

Liked: Cleanliness, staff & service
Carpets are showing their age hotel could use a bit of a refresh
Stayed 2 nights in Jun 2025

10/10 Excellent

Marlene, Winnipeg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were great, had all we needed. Nice size room. Good drinks in bar. Well priced breakfast. Very helpful. Would stay again.
Stayed 2 nights in Jun 2025

6/10 Okay

Steven

Stayed 2 nights in Jun 2025

2/10 Terrible

Lauren

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Bitten all over from bed bugs Had to book into another hotel The staff had obviously had previous complaints
Stayed 2 nights in Jun 2025

8/10 Good

Monsiri

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Good hotel, just old.
Stayed 2 nights in Apr 2025

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, room comfort
An old hotel that is a bit dated but that was part of the charm. Clean rooms and linen, good breakfast with tasty coffee and friendly/helpful staff. Look past the decor and enjoy your stay.
Stayed 1 night in Jun 2025