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Baldwin Inn & Suites, SureStay Collection by Best Western

2.5 star property
Hotel near Storrowton Village Museum in West Springfield

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Photo gallery for Baldwin Inn & Suites, SureStay Collection by Best Western

Standard Room, 2 Queen Beds, Non Smoking
Standard Room, 2 Queen Beds, Non Smoking, Kitchen (Larger Room, Sofabed, Full Kitchen)
Exterior
Suite, 1 King Bed, Non Smoking, Kitchen (with Sofabed, Full Kitchen) | Private kitchenette
Lobby

Reviews

8.0 out of 10
Very good

Popular amenities

  • Breakfast included
  • Pet friendly
  • Free WiFi
  • Air conditioning
  • 24/7 front desk

Explore the area

View in a map
21 Baldwin Street, West Springfield, MA, 01089
  • Place, Eastern States Exposition
    ‪2 min walk‬
  • Place, Storrowton Village Museum
    ‪2 min walk‬
  • Place, Big E Coliseum
    ‪6 min walk‬
  • Airport, Hartford, CT (BDL-Bradley Intl.)
    ‪25 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking (Larger Room;with Sofabed)

Pillowtop beds, desk, laptop workspace, blackout drapes

Standard Room, 2 Queen Beds, Non Smoking (Larger Room;with Sofabed)

  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Non Smoking, Kitchen (Larger Room, Sofabed, Full Kitchen)

Standard Room, 1 King Bed, Non Smoking, Kitchen (Larger Room, Sofabed, Full Kitchen)

Standard Room, 1 King Bed, Non Smoking, Kitchen (Larger Room, Sofabed, Full Kitchen)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 1 King Bed, Non Smoking, Kitchen (with Sofabed, Full Kitchen)

Suite, 1 King Bed, Non Smoking, Kitchen (with Sofabed, Full Kitchen)

Suite, 1 King Bed, Non Smoking, Kitchen (with Sofabed, Full Kitchen)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Kitchen (Larger Room, Sofabed, Full Kitchen)

Standard Room, 2 Queen Beds, Non Smoking, Kitchen (Larger Room, Sofabed, Full Kitchen)

Standard Room, 2 Queen Beds, Non Smoking, Kitchen (Larger Room, Sofabed, Full Kitchen)

  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds
  • Free WiFi

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Balcony (Larger Room;with Sofabed)

Pillowtop beds, desk, laptop workspace, blackout drapes

Standard Room, 2 Queen Beds, Non Smoking, Balcony (Larger Room;with Sofabed)

  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

Pillowtop beds, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Accessible, Bathtub

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

9.6 out of 10
Exceptional
(4 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Non Smoking

Pillowtop beds, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(6 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

About the area

West Springfield

In shopping district.Steps from the hotel, you'll find Storrowton Village Museum and Eastern States Exposition. MassMutual Center and MGM Springfield are also within 3 miles (5 km).

What's nearby

  • Eastern States Exposition - 2 min walk - 0.2 km
  • Storrowton Village Museum - 2 min walk - 0.2 km
  • Big E Coliseum - 6 min walk - 0.6 km
  • Agawam Town Hall - 14 min walk - 1.3 km
  • Majestic Theatre - 4 min drive - 3.2 km

Getting around

  • Springfield Union Station - 9 min drive
  • Bradley Intl. Airport (BDL) - 28 min drive

Restaurants

  • ‪Two Weeks Notice - ‬6 min walk
  • ‪Starbucks - ‬15 min walk
  • ‪Crepes Tea House - ‬2 min drive
  • ‪Memo's Coffee Shop - ‬12 min walk
  • ‪Big E Fair Food Court - ‬12 min walk

About this property

Baldwin Inn & Suites, SureStay Collection by Best Western

Hotel near Storrowton Village Museum in West Springfield
Free breakfast is available daily. WiFi is free in public spaces. A vending machine, multilingual staff, and express check-out are also featured at the business-friendly Baldwin Inn & Suites, SureStay Collection by Best Western. Free self parking is available.

This West Springfield hotel is smoke free.

  • 1 building
  • 46 guestrooms or units
  • 2 levels
  • Built in 1977
  • Continental breakfast (free)
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Television in lobby
  • No smoking on site
  • Water dispenser
Baldwin Inn & Suites, SureStay Collection by Best Western offers 46 accommodations with hair dryers and irons/ironing boards. Beds feature pillowtop mattresses. 40-inch flat-screen televisions come with cable channels and Netflix. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided on request. Renovation of all guestrooms was completed in May 2025.

Similar properties

Lobby
Red Roof Inn PLUS+ West Springfield
West Springfield
  • Pet friendly
  • Parking included
  • Free WiFi
  • Air conditioning
3.5 out of 5, Good, 1,001 reviews
The price is CA $129
CA $148 total
includes taxes & fees
Jun 2 - Jun 3
Red Roof Inn PLUS+ West Springfield

Property amenities

Family friendly

  • In-room microwave
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Free RV/bus/truck parking on site

Food and drink

  • Free continental breakfast available daily 7:00 AM to 9:00 AM

Things to do

  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Hardwood flooring in room
  • Lever door handles
  • Stair-free path to entrance
  • Thin carpet in public areas
  • Tile flooring in public areas
  • Upper floors accessible by stairs only
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 40-inch flat-screen TV with cable channels
  • Hulu
  • Netflix
  • Streaming services

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Microwave

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 25 per pet, per stay (maximum USD 50 per stay)
  • Only dogs are allowed
  • Maximum 2 (weight limit: 40 lbs per pet)
  • Pets cannot be left unattended
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet, per stay (maximum USD 50 per stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - C0008033250
This property accepts credit cards, debit cards, and cash
Long-term renters welcome
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The tax ID number is C0008033250. This property accepts Visa, Mastercard, American Express, Discover, debit cards, and cash. Long-term renters welcome. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Up to 2 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Regency Inn West Springfield
Regency West Springfield
Regency Inn Suites
Baldwin Inn & Suites Hotel
Baldwin Inn & Suites West Springfield
Baldwin Inn & Suites Hotel West Springfield

Frequently asked questions

How close is Baldwin Inn & Suites, SureStay Collection by Best Western to the airport?

Baldwin Inn & Suites, SureStay Collection by Best Western is 3.1 mi (9-min drive) away from the Springfield Union Station (ZSF) airport, the closest popular airport to the property.

How much does it cost to stay at Baldwin Inn & Suites, SureStay Collection by Best Western?

As of May 29, 2026, prices found for a 1-night stay for 2 adults at Baldwin Inn & Suites, SureStay Collection by Best Western on Jun 4, 2026 start from CA $153, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Baldwin Inn & Suites, SureStay Collection by Best Western have an airport shuttle?

Airport shuttle services are not available at Baldwin Inn & Suites, SureStay Collection by Best Western.

How close is Baldwin Inn & Suites, SureStay Collection by Best Western to the beach?

This hotel is 11 mi (20-min drive) from Babbs Beach and 12.7 mi (20-min drive) from Haviland Pond Beach. Don't forget your sunscreen!

Does Baldwin Inn & Suites, SureStay Collection by Best Western offer free breakfast?

Baldwin Inn & Suites, SureStay Collection by Best Western offers free continental breakfast every day from 7:00 AM to 9:00 AM.

Is there a casino at Baldwin Inn & Suites, SureStay Collection by Best Western?

No, there is no casino at this hotel, but MGM Springfield (3-min drive) is nearby.

What time is check-in at Baldwin Inn & Suites, SureStay Collection by Best Western?

Check-in start time: 3:00 PM; Check-in end time: anytime.

Is there free parking at Baldwin Inn & Suites, SureStay Collection by Best Western?

This hotel offers free self parking.

Does Baldwin Inn & Suites, SureStay Collection by Best Western have a pool?

Baldwin Inn & Suites, SureStay Collection by Best Western does not have a pool.

Does Baldwin Inn & Suites, SureStay Collection by Best Western have a spa?

There are no spa services available at this hotel.

How close is Baldwin Inn & Suites, SureStay Collection by Best Western to downtown West Springfield?

Baldwin Inn & Suites, SureStay Collection by Best Western is 0.8 mi away from West Springfield.

Baldwin Inn & Suites, SureStay Collection by Best Western Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 90 out of 191 reviews
Rating 8 - Good. 45 out of 191 reviews
Rating 6 - Okay. 27 out of 191 reviews
Rating 4 - Poor. 12 out of 191 reviews
Rating 2 - Terrible. 17 out of 191 reviews

8.0/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Michael

Stayed 1 night in Feb 2026

10/10 Excellent

Dwight

Stayed 1 night in Feb 2026

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities
The room was clean and included immenities usually only found in a room for a lot more money.
Stayed 2 nights in Feb 2026

10/10 Excellent

Terry

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
So close to the Big E Fairgroynds, wonderful service, would stay again!
Stayed 1 night in Feb 2026

6/10 Okay

Cindy

Stayed 1 night in Feb 2026

10/10 Excellent

Michael

Stayed 1 night in Feb 2026

10/10 Excellent

Michael

Stayed 2 nights in Feb 2026

10/10 Excellent

Lucas

Stayed 1 night in Feb 2026

10/10 Excellent

Jennie

Travelled with family
Liked: Cleanliness, property conditions & facilities
Staff was awesome from check in to check out. Rooms were spacious.
Stayed 2 nights in Feb 2026

10/10 Excellent

Steven

Stayed 1 night in Feb 2026

6/10 Okay

Gerardo, West Roxbury

Liked: Cleanliness, amenities, property conditions & facilities
Room was ok, bathroom light had a loud noise, toilet over flooded and walls were very thin you can hear all the noise, again it was ok
Stayed 2 nights in Feb 2026

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities
Great place to stay
Stayed 1 night in Jan 2026

10/10 Excellent

Nathan

Stayed 1 night in Jan 2026

10/10 Excellent

Brett

Travelled with family
Liked: Cleanliness, staff & service, amenities
Clean place, friendly staff. Loved everything but the fact not good place to stay with rambunctious 8 and 9 year old boys. Will definatly come back with spouse but not with kids in tow.
Stayed 4 nights in Jan 2026

10/10 Excellent

Steven

Stayed 1 night in Jan 2026

10/10 Excellent

Michelle

Travelled with group
Liked: Cleanliness, staff & service, amenities
The people at the front counter were very friendly and helpful. The rooms were spacious, clean, and well maintained. We will definitely be staying here again!
Stayed 2 nights in Jan 2026

10/10 Excellent

Yuliya

Stayed 1 night in Oct 2025

10/10 Excellent

Jayden

Liked: Cleanliness, staff & service, amenities
Staff was great and the rooms were really nice
Stayed 1 night in Jan 2026

8/10 Good

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
No continental breakfast like advertised.
Stayed 4 nights in Jan 2026

2/10 Terrible

Anthony

Travelled with family, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Only thing good was the amount of parking. Let’s start with the room. Tub was leaking and had some dirty areas. Floor was dirty. We notice there was hair and crumb bits left on the bed. Tv wasn’t working. Something was wrong with the Roku they had in there. Vending machine for drinks was messed up. We got up for breakfast in the morning cuz it was advertised when we booked the room. We wake up and asked about the breakfast and there was none. Something about having no license to serve. Why wasn’t this noted on Expedia or told to us when I checked in. Absolutely ridiculous. The staff that worked there was very nice. Very polite. But it was just a terrible way to spend one night and not having breakfast in the morning was terrible. Am I entitled to any compensation? Partial Refund? I hope so.
Stayed 1 night in Jan 2026

8/10 Good

Tomarie

Liked: Cleanliness, amenities, property conditions & facilities
Clean room and very spacious, staff was friendly, i would only add a small dinning table to the room.
Stayed 5 nights in Dec 2025

4/10 Poor

Apostolos Paul

Tv wasn’t working, they had to fix it. Telephone was t working and breakfast was not available.
Stayed 1 night in Dec 2025

10/10 Excellent

Victor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
At the moment breakfast isn’t being served but not a big deal, parking was very easy and close to the entrance not much walking having to be done, staff was very friendly and accommodating the place was very clean and very quiet definitely worth the money in my opinion looking forward to staying again
Stayed 2 nights in Dec 2025

6/10 Okay

Penelope

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
No breakfast was an issue for me. If I had known ahead of booking, I would have brought some healthy alternatives!
Stayed 1 night in Nov 2025

8/10 Good

Amanda

Liked: Cleanliness, staff & service, amenities
Nice front desk staff, Very clean. Bed could have been comfier
Stayed 2 nights in Nov 2025

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