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Baldwin Inn & Suites, SureStay Collection by Best Western

2.5 star property
Hotel near Storrowton Village Museum in West Springfield

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Photo gallery for Baldwin Inn & Suites, SureStay Collection by Best Western

Standard Room, 2 Queen Beds, Non Smoking
Standard Room, 2 Queen Beds, Non Smoking, Kitchen (Larger Room, Sofabed, Full Kitchen)
Lobby
Exterior
Suite, 1 King Bed, Non Smoking, Kitchen (with Sofabed, Full Kitchen) | Private kitchenette

Reviews

7.6 out of 10
Good

Popular amenities

  • Breakfast included
  • Pet friendly
  • Parking included
  • Free WiFi
  • Air conditioning
  • 24/7 front desk

Explore the area

View in a map
21 Baldwin Street, West Springfield, MA, 01089
  • Place, Eastern States Exposition
    ‪2 min walk‬
  • Place, Storrowton Village Museum
    ‪2 min walk‬
  • Place, Big E Coliseum
    ‪5 min walk‬
  • Airport, Hartford, CT (BDL-Bradley Intl.)
    ‪22 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking (Larger Room;with Sofabed)

Pillowtop beds, desk, laptop workspace, blackout drapes

Standard Room, 2 Queen Beds, Non Smoking (Larger Room;with Sofabed)

  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Kitchen (Larger Room, Sofabed, Full Kitchen)

Standard Room, 1 King Bed, Non Smoking, Kitchen (Larger Room, Sofabed, Full Kitchen)

Standard Room, 1 King Bed, Non Smoking, Kitchen (Larger Room, Sofabed, Full Kitchen)

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Kitchen (with Sofabed, Full Kitchen)

Suite, 1 King Bed, Non Smoking, Kitchen (with Sofabed, Full Kitchen)

Suite, 1 King Bed, Non Smoking, Kitchen (with Sofabed, Full Kitchen)

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Kitchen (Larger Room, Sofabed, Full Kitchen)

Standard Room, 2 Queen Beds, Non Smoking, Kitchen (Larger Room, Sofabed, Full Kitchen)

Standard Room, 2 Queen Beds, Non Smoking, Kitchen (Larger Room, Sofabed, Full Kitchen)

  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Balcony (Larger Room;with Sofabed)

Pillowtop beds, desk, laptop workspace, blackout drapes

Standard Room, 2 Queen Beds, Non Smoking, Balcony (Larger Room;with Sofabed)

  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

Pillowtop beds, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Accessible, Bathtub

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Pillowtop beds, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

About the area

West Springfield

In shopping district.Steps from the hotel, you'll find Storrowton Village Museum and Eastern States Exposition. MassMutual Center and MGM Springfield are also within 3 miles (5 km).

What's nearby

  • Eastern States Exposition - 2 min walk - 0.2 km
  • Storrowton Village Museum - 2 min walk - 0.2 km
  • Big E Coliseum - 5 min walk - 0.4 km
  • Connecticut River - 2 min drive - 1.8 km
  • Majestic Theatre - 3 min drive - 3.2 km

Getting around

  • Springfield Union Station - 9 min drive
  • Bradley Intl. Airport (BDL) - 28 min drive

Restaurants

  • ‪Two Weeks Notice - ‬6 min walk
  • ‪Food Court @ The Big E - ‬6 min walk
  • ‪Wurst Haus @ The Big E - ‬6 min walk
  • ‪West Springfield Lions Club - ‬7 min walk
  • ‪CT Beer Garden at the Ct Building - ‬8 min walk

About this property

Baldwin Inn & Suites, SureStay Collection by Best Western

Hotel near Storrowton Village Museum in West Springfield
Free breakfast is available daily. WiFi is free in public spaces. A vending machine, multilingual staff, and express check-out are also featured at the business-friendly Baldwin Inn & Suites, SureStay Collection by Best Western. Free self parking is available.

This West Springfield hotel is smoke free.

  • 1 building
  • 46 guestrooms or units
  • 2 levels
  • Built in 1977
  • Continental breakfast (free)
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Television in lobby
  • No smoking on site
  • Water dispenser
Baldwin Inn & Suites, SureStay Collection by Best Western offers 46 accommodations with hair dryers and irons/ironing boards. Beds feature pillowtop mattresses. 40-inch flat-screen televisions come with cable channels and Netflix. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided on request. Renovation of all guestrooms was completed in May 2025.

Similar properties

Lobby
Blue – A Modern Hotel, an Ascend Collection Hotel
  • Parking included
  • Free WiFi
  • Air conditioning
  • Gym
4.8 out of 5, Exceptional, 118 reviews
The price is CA $153
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includes taxes & fees
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Blue – A Modern Hotel, an Ascend Collection Hotel

Property amenities

Family friendly

  • In-room microwave

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Free RV/bus/truck parking on site

Food and drink

  • Free continental breakfast available daily 7:00 AM to 9:00 AM

Things to do

  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Hardwood flooring in room
  • Lever door handles
  • Stair-free path to entrance
  • Thin carpet in public areas
  • Tile flooring in public areas
  • Upper floors accessible by stairs only
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 40-inch flat-screen TV with cable channels
  • Hulu
  • Netflix
  • Streaming services

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Microwave

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 25 per pet, per stay (maximum USD 50 per stay)
  • Only dogs are allowed
  • Maximum 2 (weight limit: 40 lbs per pet)
  • Pets cannot be left unattended
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet, per stay (maximum USD 50 per stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - C0008033250
This property accepts credit cards, debit cards, and cash
Long-term renters welcome
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The tax ID number is C0008033250. This property accepts Visa, Mastercard, American Express, Discover, debit cards, and cash. Long-term renters welcome. For guests' safety, the property includes a smoke detector in each accommodation.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Up to 2 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Regency Inn West Springfield
Regency West Springfield
Regency Inn Suites
Baldwin Inn & Suites Hotel
Baldwin Inn & Suites West Springfield
Baldwin Inn & Suites Hotel West Springfield

Baldwin Inn & Suites, SureStay Collection by Best Western Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 45 out of 106 reviews
Rating 8 - Good. 23 out of 106 reviews
Rating 6 - Okay. 17 out of 106 reviews
Rating 4 - Poor. 9 out of 106 reviews
Rating 2 - Terrible. 12 out of 106 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Our room was huge and the front desk staff was wonderful
Stayed 1 night in Aug 2025

10/10 Excellent

June

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Upon entering the room u could immediately see that the floors had NOT been swept or mopped. Everything else is excellent. They could use a bit more amenities in the suite on the 1st floor I. E. Paper towels, toaster, a bit more selection of pans and maybe a broom and mop
Stayed 1 night in Oct 2025

8/10 Good

Nadine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean

Old building, but the room was remodel and clean
Stayed 2 nights in Oct 2025

8/10 Good

Tina

Liked: Cleanliness, staff & service, property conditions & facilities
Newly updated. Room was clean and the staff was friendly. Good price for the stay!
Stayed 2 nights in Oct 2025

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed here when we went to an event at the eastern states exposition. It was coles, by so we were able to walk from the hotel to the fairgrounds
Stayed 1 night in Sep 2025

10/10 Excellent

Collin

Stayed 1 night in Sep 2025

10/10 Excellent

Marianna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was there for a horse show and the staff and location was awesome
Stayed 2 nights in Sep 2025

10/10 Excellent

Vladimir

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location to Big E
Stayed 2 nights in Sep 2025

10/10 Excellent

Daniel, Kittery

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

Natalee, Hyannis

Travelled with partner
Liked: Staff & service
Staff was very, very helpful and accommodating. Jasmine at the front desk was superb with answering any questions we had, give that woman a raise. Rooms have been nicely renovated, however the cleanliness of it was not great. I would stay here again. Price point was great, location, and the free parking was a nice touch. The staff alone is the reason I would return if needed.
Stayed 1 night in Sep 2025

10/10 Excellent

Randy, Dunbarton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was recently remodeled so everything was new and nice. Mattress was great. Heat/AC worked great. All amenities were provided in the bathroom, and coffee maker in the room. It's too bad the left over reviews are still on Google from the former hotel. A little breakfast in the morning made the stay perfect. It was walking distance from the Big E which was great as parking is a premium in the area. One negative: I think I'm too old to figure out a Roku device to get the TV to work. LOL
Stayed 1 night in Sep 2025

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Gail

Stayed 1 night in Sep 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent

Overnight for the big e staff was helpful and very nice
Stayed 1 night in Sep 2025

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Alice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place, we will back next year. Will recommend some friends
Stayed 1 night in Sep 2025

10/10 Excellent

Amani

Liked: Staff & service, amenities, property conditions & facilities
My bathroom was a little dirty the air conditioner was okay but couldn’t barely feel it. But so far it was very quiet and peaceful.
Stayed 1 night in Sep 2025

10/10 Excellent

Talita De

Liked: Cleanliness, amenities
Top
Stayed 1 night in Sep 2025

10/10 Excellent

Sharon

Stayed 2 nights in Aug 2025

4/10 Poor

Erika

Stayed 1 night in Jul 2025

2/10 Terrible

Alan, westport

Stayed 2 nights in Aug 2025

8/10 Good

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Inside the rooms is beautiful. Area and exterior could leave some a little unsettled but the renovation inside is great. Will stay again
Stayed 5 nights in Jul 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

John

Stayed 1 night in Jul 2025