"The property was very quiet and had a very reasonable Pet Fee. The room was also very big and spacious. The fridge did not work and the toilet seat w ... " More
In entertainment district
With a stay at this West Springfield hotel, you'll be steps from Storrowton Village Museum and Eastern States Exposition. Also, Westfield River is within half a mile (1 km) and Majestic Theatre is within 2 miles (3 km).
Business services
This hotel doesn't skimp on freebies - guests receive free WiFi and free self parking. Traveling on business? Take advantage of the 24-hour business center, conference center, and conference space. There's an outdoor pool on site, and a 24-hour front desk and a library are also provided.
2 Oct. 2021 by Manager
Your review is greatly appreciated, though it is very disappointing to learn of the bad impression we made . I would like to apologize for not exceeding your expectations and for the inconvenience this caused you. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to our services to ensure we offer a better experience and overall impression of our facilities. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience and change your perception of our hotel.
7 Sep. 2021 by Manager
Know that your voice is of tremendous importance to us and we value your comments about our area and comments about our property. We hope you will return so that we can provide you an even superior experience.
18 Jul. 2021 by Manager
Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I do hear your suggestions for improvement and I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We hope to see you again soon and to impress you with our continuing improvements.
14 Apr. 2021 by Manager
Thank you so much for bringing to our attention the issues that you encountered with our appliance and electronics. Your comfort and convenience is our top priority, as always. We will address the maintenance task right away for the benefit of our future guests, which hopefully will include yourself.
21 Nov. 2019 by General Manager
What you have described is a poor reflection of the standards we hold ourselves to, and we cannot apologize enough. Rest assured that your voice has been heard, and action will be taken promptly to ensure that our goals and values in hospitality are upheld. Please, forgive us and allow us to make this up to you in the future.
A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business center and meeting rooms. Event space at this hotel measures 800 square feet (74 square meters) and includes a conference center. An outdoor pool, a library, and tour/ticket assistance are also featured at the business-friendly Regency Inn & Suites. Limited free parking is available on a first-come, first-served basis. This Victorian West Springfield hotel is smoke free.
Available in some public areas: Free WiFi
Long-term parking (surcharge) , Free self parking , Parking (limited spaces) , Free parking nearby , Offsite parking reservations required
Regency Inn & Suites offers 48 accommodations with coffee/tea makers and hair dryers. Pillowtop beds feature Egyptian cotton sheets and premium bedding. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations and complimentary toiletries. 40-inch flat-screen televisions come with cable channels. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.
Special check-in instructions:
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The tax ID number is C0008033250. This property accepts Visa, Mastercard, American Express, Discover, and debit cards. Cash is not accepted.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
