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DoubleTree by Hilton Stoke on Trent

4.0 star property
4-star Edwardian hotel with indoor pool

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Photo gallery for DoubleTree by Hilton Stoke on Trent

Lobby
Exterior
Room, 2 Queen Beds
Indoor pool, open 6:30 AM to 8:00 PM, sun loungers
Restaurant

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot tub
  • Free WiFi
  • Gym

Explore the area

View in a map
Etruria Hall Festival Way, Stoke-on-Trent, England, ST1 5BQ
  • Place, Waterworld
    ‪2 min walk‬
  • Place, The Potteries Museum and Art Gallery
    ‪15 min walk‬
  • Place, Regent Theatre
    ‪18 min walk‬
  • Airport, Manchester (MAN)
    ‪44 min drive‬

Room options

View all photos for Room, 1 King Bed, Accessible

Room, 1 King Bed, Accessible

Room, 1 King Bed, Accessible

9.0 out of 10
Wonderful
(6 reviews)
  • 9 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

8.8 out of 10
Excellent
(3 reviews)
  • 9 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, 1 King Bed with Sofa bed

Family Room, 1 King Bed with Sofa bed

Family Room, 1 King Bed with Sofa bed

10.0 out of 10
Exceptional
(6 reviews)
  • 9 sq m
  • Sleeps 6
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed

Room, 1 King Bed

Room, 1 King Bed

8.8 out of 10
Excellent
(15 reviews)
  • 9 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

  • 9 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed with Sofa bed

Room, 1 King Bed with Sofa bed

Room, 1 King Bed with Sofa bed

8.0 out of 10
Very good
(13 reviews)
  • 9 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 1 Queen Bed with Sofa bed

Deluxe Room, 1 Queen Bed with Sofa bed

Deluxe Room, 1 Queen Bed with Sofa bed

  • 9 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds

Room, 2 Queen Beds

8.6 out of 10
Excellent
(54 reviews)
  • 9 sq m
  • Sleeps 4
  • 2 Queen Beds

About the area

Stoke-on-Trent

In Stoke-on-Trent .Stay at this Stoke-on-Trent hotel and you'll be within half a mile (1 km) of Waterworld and 2 miles (3 km) of The Potteries Museum and Art Gallery. Potteries Shopping Centre and Regent Theatre are also within 2 miles (3 km).

What's nearby

  • Waterworld - 2 min walk - 0.2 km
  • The Potteries Museum and Art Gallery - 15 min walk - 1.3 km
  • Regent Theatre - 18 min walk - 1.5 km
  • Victoria Hall - 20 min walk - 1.7 km
  • Staffordshire University - 2 min drive - 2.4 km

Getting around

  • Stoke-On-Trent Station - 7 min drive
  • Manchester Airport (MAN) - 44 min drive

Restaurants

  • ‪McDonald's - ‬4 min walk
  • ‪Brindley Farm - Dining & Carvery - ‬10 min walk
  • ‪M&S Café - ‬4 min drive
  • ‪KFC - ‬12 min walk
  • ‪Burger King - ‬11 min walk

About this property

DoubleTree by Hilton Stoke on Trent

4-star Edwardian hotel with indoor pool
DoubleTree by Hilton Stoke on Trent offers its guests an indoor pool, a sauna, and a 24-hour fitness center. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A business center, 11 meeting rooms, and coworking spaces are available. Event space at this hotel measures 129805 square feet (12059 square meters) and includes a conference center. The business-friendly DoubleTree by Hilton Stoke on Trent also features a vending machine, a garden, and concierge services. Parking is available for a fee.

This 4-star Stoke-on-Trent hotel is smoke free.

  • 147 guestrooms or units
  • 4 levels
  • Meeting rooms
  • 129805 sq ft of conference space
  • 12059 sq m of conference space
  • Built in 1768
  • Poolside lounge chairs
  • Charging station for electric cars
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Garden
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue
DoubleTree by Hilton Stoke on Trent offers 147 accommodations with safes and coffee/tea makers. LCD televisions come with digital channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

This Stoke-on-Trent hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Similar properties

Restaurant
Hilton Garden Inn Stoke on Trent
  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
4.4 out of 5, Excellent, 627 reviews
The price is CA $103
CA $124 total
includes taxes & fees
Dec 28 - Dec 29
Hilton Garden Inn Stoke on Trent

Property amenities

Family friendly

  • Indoor pool

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Uncovered self parking on site (GBP 7.50 per day)
  • RV/bus/truck parking (surcharge) on site
  • Limited onsite self parking
  • Wheelchair-accessible parking available

Food and drink

  • Full breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends; GBP 15 to 16.95 for adults and GBP 8 to 9 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • 24-hour gym
  • Indoor pool
  • Sauna
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • LCD TV with digital channels

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for GBP 15.0 per day.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately GBP 15.00 to 16.95 for adults, and GBP 8.00 to 9 for children
  • Uncovered self parking fee: GBP 7.50 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: GBP 15.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and JCB International. Cash is not accepted. This property uses a grey water recycling system.

We should mention

  • Pool access available from 6:30 AM to 8:00 PM.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Best Western Plus Stoke-on-Trent Moat House Hotel
Best Western Plus Hanley Moat House Hotel
Best Western Plus Stoke-on-Trent Moat House
Best Western Plus Stoke-on-Trent Hanley Moat House
Best Western Plus Hanley Moat House
Best Western Plus Stoke on Trent City Centre Moat House
Best Western Plus Stoke on Trent Moat House
Best Western Plus Hanley Moat House Hotel
Best Western Plus Stoke-on-Trent Hanley Moat House
Best Western Plus Hanley Moat House
Hotel Best Western Plus Stoke-on-Trent Hanley Moat House Hotel
Best Western Plus Stoke on Trent Hanley Moat House Hotel
Best Western Plus Stoke on Trent Moat House
Best Western Plus Stoke on Trent City Centre Moat House
Best Plus Hanley Moat House
DoubleTree by Hilton Stoke on Trent Hotel
DoubleTree by Hilton Stoke on Trent Stoke-on-Trent
DoubleTree by Hilton Stoke on Trent Hotel Stoke-on-Trent
Best Western Plus Stoke on Trent Hanley Moat House Hotel

DoubleTree by Hilton Stoke on Trent Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 546 out of 1003 reviews
Rating 8 - Good. 261 out of 1003 reviews
Rating 6 - Okay. 111 out of 1003 reviews
Rating 4 - Poor. 50 out of 1003 reviews
Rating 2 - Terrible. 35 out of 1003 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Steven

Stayed 1 night in Sep 2025

10/10 Excellent

Sanjai

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice bedrooms and modern bathroom. Breakfast was of a good standard
Stayed 1 night in Sep 2025

10/10 Excellent

Esta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Elizabeth

Business traveller
Liked: Amenities
Nice staff
Stayed 1 night in Sep 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great lovely clean hotel great location
Stayed 1 night in Sep 2025

10/10 Excellent

Mr Peter

Stayed 1 night in Sep 2025

10/10 Excellent

shaun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was great, and the staff were very welcoming. The room was a great size, and the bed was super comfortable, and the breakfast was excellent with a great choice of hot and cold food.
Stayed 1 night in Sep 2025

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall great stay, felt super clean and comfortable.
Stayed 1 night in Sep 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good place for a short family stay

It was great.
Stayed 1 night in Aug 2025

10/10 Excellent

Will

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Nick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed a very nice dinner in the bistro, after a relaxing spell in the sauna and pool. Just a one night stay but all good. Needs a bigger restaurant and additional coffee station at breakfast. Staff lovely.
Stayed 1 night in Aug 2025

6/10 Okay

Jie, Twickenham

Travelled with family
Liked: Cleanliness
Good location and quality service.
Stayed 1 night in Aug 2025

10/10 Excellent

Charanpreet

Stayed 1 night in Aug 2025

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Polite and pleasant staff. Spacious, clean room. Bathroom very clean. Kids enjoyed using the pool. Would highly recommend
Stayed 1 night in Aug 2025

6/10 Okay

Rabeya

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite disappointed in our stay at this hotel. Although the hotel and rooms generally were aesthetically appealing but upon closer inspection, it lacked cleanliness. Found the bath tub unclean and also found a ginger string of long hair in the bath tub (we have black hair). The air conditioning was not working in our room, and it became really hot and uncomfortable to sleep. We had spoke to front reception desk about it, there was no care, or effort to help. We paid a price for a room that included AC, so this is false advertisement. A shame about the swimming 45minutes slot too, would be great to have a bit more time. However, we must say the breakfast was enjoyable and did have a positive experience. The breakfast staff and also cleaning staff were the only friendly and polite staff at the hotel.
Stayed 1 night in Aug 2025

4/10 Poor

Daniel

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort

Nice hotel but disappointed by policies.

It’s a nice hotel, but I was disappointed you had to book the pool (not mentioned on the listing), also not quite sure how they justify charging kids over 12 as an adult for breakfast.
Stayed 1 night in Aug 2025

10/10 Excellent

Rita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An amazing experience with great ambience and good food
Stayed 2 nights in Aug 2025

10/10 Excellent

Zakriya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

2/10 Terrible

Eric

Stayed 4 nights in Aug 2025

8/10 Good

Evason

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay, staffs are all lovely and accommodating. Pool is small but kids enjoyed. Lovely breakfast, halal options available.
Stayed 2 nights in Aug 2025

4/10 Poor

yuan

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities

very disappointed

AC does not work, but got
Stayed 1 night in Aug 2025

6/10 Okay

Leoni

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness
Disliked: Staff & service
I was really unimpressed with the cost of this break for what I got. Rude staff, mould in bathroom, beds were made when “cleaned” but not changed. Did not expect to book to use the pool because of the holidays! I had my hands full with severely disabled child and asked for some help bringing something up (I think an ice bucket) and I was told it would cost £5 tray charge. I feel like under the circumstances they could have been a bit kinder. A lot of the staff had an attitude and did not smile. After my friend went down and said she was struggling to get through to room service after 16 calls they laughed and said the phone wasn’t even plugged in. The same 2 questioned “why she needs an ice bucket.” Disappointed that blue badges pay for parking if booked through Expedia. Swimming pool is not family friendly and I was not told this going to the pool. When I came out (after literally a minute or 2) the staff said “we just presume most parents would hold their kids in the pool” as if that’s normal? 2 towels in a room for 4 people. No bath In the family room, I presumed as per the pictures there would be. Was wrongly told at reception that children need to pay for breakfast but when spoke to f&b manager, children eat free with an adult. The f&b manager was lovely and so was the night bar staff that worked until 3.30am going into 17th August (sorry I forgot his name but he was probably the nicest and most understanding guy, he needs to be recognised!)
Stayed 3 nights in Aug 2025

10/10 Excellent

Mike

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect family stay

We stayed overnight for a family trip. The room was perfect with everything we needed for a comfortable stay. The beds and pillows were really comfortable. The room was very quiet and we all had a perfect sleep. The breakfast was amazing and catered for all our tastes. Would definitely stay here again.
Stayed 1 night in Aug 2025

10/10 Excellent

Kieran

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel and value for money
Stayed 1 night in Aug 2025

10/10 Excellent

Yuen Yu

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025