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Hotel Neo Gubeng - Surabaya by ASTON

3.0 star property
3-star hotel near Tunjungan Plaza

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Photo gallery for Hotel Neo Gubeng - Surabaya by ASTON

Front of property - evening/night
Standard Room
Breakfast area
Lobby
Standard Room | Bathroom

Reviews

8.4 out of 10
Very good

Popular amenities

  • Spa
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Business services
  • Laundry

Explore the area

View in a map
Jl. Jawa No.17-19, Surabaya, 60281
  • Place, Surabaya Plaza Shopping Mall
    ‪15 min walk‬
  • Place, Grand City Surabaya
    ‪18 min walk‬
  • Place, Tunjungan Plaza
    ‪4 min drive‬
  • Airport, Surabaya (SUB-Juanda)
    ‪27 min drive‬

Room options

View all photos for Superior Room

In-room safe, desk, laptop workspace, free WiFi

Superior Room

  • Sleeps 2
  • Free WiFi

View all photos for Standard Room

Standard Room

Standard Room

  • City view
  • 17 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed
  • Free WiFi

View all photos for Superior Room

Superior Room

Superior Room

  • City view
  • 24 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Standard Room

In-room safe, desk, laptop workspace, free WiFi

Standard Room

  • Sleeps 2
  • Free WiFi

View all photos for Family Room

In-room safe, desk, laptop workspace, free WiFi

Family Room

  • Sleeps 4
  • Free WiFi

About the area

Surabaya

City center stay.Within a 15-minute walk of this Surabaya Center hotel, you'll find Sharp Bamboo Monument and Dyandra Convention Center Surabaya. Submarine Monument and Surabaya Plaza Shopping Mall are also within 2 miles (3 km).

What's nearby

  • Submarine Monument - 15 min walk - 1.3 km
  • Surabaya Plaza Shopping Mall - 15 min walk - 1.3 km
  • Grand City Surabaya - 18 min walk - 1.6 km
  • Tunjungan Plaza - 4 min drive - 2.4 km
  • Rumah Sakit Umum Daerah Dr. Soetomo - 4 min drive - 3.4 km

Getting around

  • Margorejo Station - 6 min drive
  • Surabaya Gubeng Station - 16 min walk
  • Surabaya (SUB-Juanda) - 41 min drive

Restaurants

  • ‪Toko Kopi Tuku - ‬1 min walk
  • ‪Boncafe - ‬3 min walk
  • ‪Cold N Brew - ‬4 min walk
  • ‪Ayam Bakar Artomoro - ‬5 min walk
  • ‪Rumah Makan Ria Galeria - ‬3 min walk

About this property

Hotel Neo Gubeng - Surabaya by ASTON

3-star hotel near Tunjungan Plaza
There's a restaurant on site. A computer station is on site and WiFi is free in public spaces. The business-friendly Hotel Neo Gubeng - Surabaya by ASTON also features spa services, concierge services, and laundry facilities.

Smoking is allowed in designated areas at this 3-star Surabaya hotel.

  • 58 guestrooms or units
  • Meeting rooms
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Computer for guest use
  • Elevator
  • Smoking in designated areas
  • Dining venue
Hotel Neo Gubeng - Surabaya by ASTON offers 58 air-conditioned accommodations with safes and slippers. 32-inch LED televisions come with cable channels. Bathrooms include showers and complimentary toiletries.

This Surabaya hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

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4.0 out of 5, Very good, 154 reviews
The price is CA $35
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includes taxes & fees
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Property amenities

Family friendly

  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Roundtrip airport shuttle (surcharge)

Food and drink

  • A restaurant

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance
  • Wheelchair-accessible path to elevator

Room amenities

Entertainment

  • 32-inch LED TV with cable channels

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Food and drink

  • Electric kettle
  • Limited room service

More

  • Air conditioning
  • Desk
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Neo Gubeng - Surabaya by ASTON

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. This property accepts Visa, Mastercard, debit cards, and cash. For guests' safety, the property includes a fire extinguisher in each accommodation.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Neo Gubeng Surabaya Hotel
Neo Gubeng Hotel
Neo Gubeng Surabaya
Neo Gubeng
Hotel NEO Gubeng - Surabaya Java
Hotel NEO Gubeng Surabaya Java
Neo Gubeng Surabaya
Neo Gubeng Surabaya By Aston
Hotel Neo Gubeng - Surabaya by ASTON Hotel
Hotel Neo Gubeng - Surabaya by ASTON Surabaya
Hotel Neo Gubeng - Surabaya by ASTON Hotel Surabaya

Frequently asked questions

How close is Hotel Neo Gubeng - Surabaya by ASTON to the airport?

Hotel Neo Gubeng - Surabaya by ASTON is 12 mi (41-min drive) away from the Surabaya (SUB-Juanda) airport, the closest popular airport to the property.

Does Hotel Neo Gubeng - Surabaya by ASTON have an airport shuttle?

Hotel Neo Gubeng - Surabaya by ASTON offers an airport shuttle.

How close is Hotel Neo Gubeng - Surabaya by ASTON to the beach?

This hotel is 6.8 mi (28-min drive) from New Kenjeran Beach.

Does Hotel Neo Gubeng - Surabaya by ASTON offer free breakfast?

Hotel Neo Gubeng - Surabaya by ASTON does not offer free breakfast.

Is there a casino at Hotel Neo Gubeng - Surabaya by ASTON?

No, there is no casino at this hotel.

What time is check-in at Hotel Neo Gubeng - Surabaya by ASTON?

Check-in start time: 2:00 PM; Check-in end time: midnight.

Is there free parking at Hotel Neo Gubeng - Surabaya by ASTON?

Free parking is not available at this hotel.

Does Hotel Neo Gubeng - Surabaya by ASTON have a pool?

Hotel Neo Gubeng - Surabaya by ASTON does not have a pool.

Does Hotel Neo Gubeng - Surabaya by ASTON have a restaurant?

Hotel Neo Gubeng - Surabaya by ASTON is home to Coffeeology, which features international cuisine.

Does Hotel Neo Gubeng - Surabaya by ASTON have a spa?

This hotel doesn't have a spa, but it does offer massages.

How close is Hotel Neo Gubeng - Surabaya by ASTON to downtown Surabaya?

Hotel Neo Gubeng - Surabaya by ASTON is 1.1 mi away from Surabaya.

Hotel Neo Gubeng - Surabaya by ASTON Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 23 out of 67 reviews
Rating 8 - Good. 30 out of 67 reviews
Rating 6 - Okay. 13 out of 67 reviews
Rating 4 - Poor. 0 out of 67 reviews
Rating 2 - Terrible. 1 out of 67 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

6.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Richard

Liked: Cleanliness, staff & service
After staying at another Neo hotel recently, i was disappointed with this property. The room is pretty run down, definitely in need of an update. The toilet seat was broken. There was this internittent pumping sound every 45 secs or so, coming from the rooftop or an adjacent room, it was annoying but not bad enough that i couldn't fall asleep. It did however had good hot water flow. The staff were friendly. The area was really quiet.
Stayed 3 nights in Dec 2023
Verified

10/10 Excellent

Eddy

Liked: Staff & service, amenities, property conditions & facilities
Het is perfect
Stayed 2 nights in Nov 2024
Verified

10/10 Excellent

Patrice

Liked: Cleanliness, staff & service, property conditions & facilities
Je ne connaissais pas cette chaîne d’hôtel et j’ai été agréablement surpris par la qualité du service, la propreté ret confort des chambres ainsi que l’amabilité et le professionnalisme du personnel toujours prêt à rendre service comme trouver un scooter à louer ou un chauffeur pour vous accompagner . Je note cet hôtel et ne manquerais pas à y revenir ou à revenir dans l’un des nombreux autres établissements appartenant à cette enseigne
Stayed 2 nights in Aug 2022
Verified

8/10 Good

Li

Liked: Staff & service, property conditions & facilities
Modern setup hotel. The breakfast menu changes every day. The location is not far from TP mall. Staffs are polite and responsive. We choose this hotel because has a good experience with the same chain hotel in Jakarta.
Stayed 5 nights in Nov 2019
Verified

8/10 Good

Yuni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great room

Great stay. Wasn't expecting a spacious room n bathroom. Comfy room too.
Stayed 1 night in Nov 2019
Verified

6/10 Okay

Steven

Like breakfast enough food, did not like one way location street and no karaoke.
Stayed 4 nights in Oct 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
+ Spacious room. + Coffee maker. + Nice staff - A/C less cold. - water shower is not hot at night
Stayed 1 night in Sep 2019
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Upon checked in, I found an acrylic long nail on the room floor, dirty toilet tissue on the vanity and dirty toilet bowl. I asked them to give me a different room and I would be back in a couple hours when ready. They did. The room is somewhat cleaner, but the condition of the room itself is poor. Scratches all over the wall, dented and chipped furniture. The room itself is big with huge bathroom, but the room and the entire hotel smells funny. They do not use antiseptic cleaner to clean. It stinks. The hotel itself is very cheap, only $15 a day. So, if you are tight on the budget, go for it, the bed and pillows are comfortable, hotel room is spacious. But do know that this hotel has hygiene issues and you will shock to see how low standard they are to keep your room clean. Also, I stayed there for 6 nights and one night I came back to find out that the door room was not locked / opened. People can come and take my belongings if they notice it was open. I told the receptionist and they knew about it. Horrible place to stay. I moved to a different hotel since my trip will take couple weeks to stay in Surabaya.
Stayed 6 nights in Mar 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lot of food around.
Stayed 1 night in Jan 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
proses cek in dan cek out cepat
Stayed 1 night in Dec 2018
Verified

8/10 Good

Syahidah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent room to stay in. Clean, Convenient and advanced.
Stayed 3 nights in Dec 2018
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

فندق روعة

فندق رائع جدا والخدمة والموظفين اكثر من رائعين مقارنة بالسعر يعتبر السعر متدني جدا مقارنة بجودة الفندق
Stayed 1 night in Oct 2018
Verified

10/10 Excellent

noniaz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room is spacious and the hotel is centrally located. This hotel will be my choice for the next visit.
Stayed 4 nights in Oct 2018
Verified

8/10 Good

Richard J

Comfortable Stay

I am a regular guest at this small hotel due to location (short walk to the Gubeng Train Station), price and amenities. More than adequate clean room, friendly staff and good breakfast (as well as good room service). Never been disappointed - always a comfortable stay. Great for an overnight transition between arriving in Surabaya via the airport and then catching a train to other regions of Java or for several days stay to explore Surabaya.
Stayed 5 nights in Aug 2018
Verified

6/10 Okay

Paul

Liked: Staff & service, property conditions & facilities, room comfort
Personnel très accueillant. Alarme en pleine nuit, accidentelle certes mais branle bas de combat. Nettoyage des chambres correct mais le sol colle encore après le passage de la serpillière. .
Stayed 2 nights in Jul 2018
Verified

10/10 Excellent

Sohyun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean and cozy room

Freindly staff cozy and clean room. But I orderd lunch, it took about 30 minutes. I didn’t have enough time to get on the train.
Stayed 1 night in Jun 2018
Verified

8/10 Good

Herbert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quite OK

Quite good for the price....though not best location....very busy .
Stayed 1 night in Jun 2018
Verified

8/10 Good

Herbert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ok Neo

Quite ok....good proce as well .
Stayed 1 night in May 2018
Verified

8/10 Good

Nha Nguyen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for short stay in Surabaya
Stayed 1 night in May 2018
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

ワイファイがすごく速いホテル

スラバヤ駅からは少し離れているが、とてもよいホテルだった。 スタッフは全ての人が親切で優しかった。 受け付けのスタッフはウィッグだったのか、銀色の髪の毛で驚いた^_^ そしてとても美人だった。 ワイファイが本当に速くて快適だった。部屋も清潔、枕も気持ちよかった 日本人はあまり来ないらしいが是非行って欲しいおすすめのホテルです
Stayed 1 night in Apr 2018
Verified

8/10 Good

Rach

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Strategic hotel at the center of Surabaya

A nice cozy hotel located near the city center. All the hotel staffs were very polite and friendly. Check in and check out process were smooth. Would recommend this hotel to friends.
Stayed 1 night in Apr 2018
Verified

10/10 Excellent

Kto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

A small hotel, with very friendly staff. Room is very spacious and clean.
Stayed 14 nights in Mar 2018
Verified

8/10 Good

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Приятный отель.

Отель понравился. Номер удобный, чистый, все нормально функционирует. Персонал доброжелательный и внимательный. В стоимость бронирования входит вполне приличный завтрак. Отель расположен удобно просмотру достопримечательностей города. Рекомендую этот отель.
Verified

8/10 Good

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel close to city center

Had an enjoyable one-night stay at Neo Gubeng Surabaya. The staff were very friendly and the room was quite spacious for the price. Linens and towels were also clean. The hotel is also situated very close to city center.
Stayed 1 night in Feb 2018
Verified

10/10 Excellent

Clara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing stay! Definitely recommended.

I had an amazing stay! Everything was great with the price i paid for. Breakfast was awesome, they keep the food warm all the time (i always have late breakfast so i often got cold food in other hotels). The staffs are great and friendly! The room was perfectly tidy, clean and basically you have everything you need, the room just a lil bit too small. The location was perfect!
Stayed 1 night in Jan 2018