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4.5 out of 5

"That we were unable to sleep due to the fact people running and screaming up and down the hallway.I had called the front desk and complained about it. ... " More

By a verified traveller on Sun 03 Feb 2019

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Hotel Description

Aparthotel perfectly located for exploring Thunder Bay

Heart of Thunder Bay

You'll be within half a mile (1 km) of Thunder Bay Art Gallery and 2 miles (3 km) of Intercity Shopping Centre with a stay here. Chapples Golf Course and Centennial Botanical Conservatory are also within 2 miles (3 km).

Free perks

This aparthotel features an indoor pool and a 24-hour fitness center. Enjoy the spa tub and free perks like buffet breakfast and free self parking. A 24-hour business center, free WiFi in public areas, and a terrace are also on offer.

Free Internet, kitchens

The soundproofed apartments offer free WiFi, free wired Internet, and free local calls. Well-equipped kitchens come with refrigerators, stovetops, microwaves, and dishwashers. Housekeeping is available once per stay.

Studio, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
C$111* Per night/room 24 Apr. - 25 Apr.

Suite, 1 Bedroom, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

Studio, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

TownePlace Suites by Marriott Thunder Bay ratings based on 2 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for TownePlace Suites by Marriott Thunder Bay

Everyone (1) Couples (1)
5 out of 5
That we were unable to sleep due to the fact people running and screaming up and down the hallway.I had called the front desk and complained about it.They said they would take care of the issue at hand.Not more than 15 mins again it started all over,I went to the front desk myself and spoke to Erica and Grace they said they would look into it and if it continued,they would of ask the guest to leave.My wife and I stay at your hotel to get some rest and relaxation of which we never ended up in getting any rest.We were disappointed.

Posted by on 3 Feb. 2019

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Comment from Hotel Management

8 Feb. 2019 by GregH

Dear Anonymous. I am so sorry that you didn't get your sleep. That is very frustrating. I know exactly how I feel when I don't get enough sleep and it is interrupted. Not happy! Please reach out to us so we can help resolve this for you. Things always happen beyond our control but I don't ever want a guest feeling we were not able to resolve something.

4 out of 5

Convenient, close to the main highway

Really nice hotel. We have a service dog and they were very accommodating. Staff was very friendly. We rebooked for our trip back!

Posted by , from Ottawa, Ontario on 30 Jul. 2015

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About the TownePlace Suites by Marriott Thunder Bay

Location 550 Harbour Expressway, Thunder Bay, ON P7B 6P4

Property Features

TownePlace Suites by Marriott Thunder Bay offers its guests an indoor pool, a spa tub, and a 24-hour fitness center. There's a snack bar/deli on site. Free breakfast is served daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces. There's an onsite 24-hour business center. Event space at this aparthotel measures 2150 square feet (194 square meters) and includes conference space. A library, a terrace, and tour/ticket assistance are also featured at TownePlace Suites by Marriott Thunder Bay. Self parking is free. This Thunder Bay aparthotel is smoke free.

  • 148 guestrooms or units
  • 5 levels
  • 2150 sq ft of conference space
  • 194 sq m of conference space
  • Built in 2014
  • Buffet breakfast (free)
  • Deli
  • Business center (24 hours)
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Library
  • Convenience store
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Soundproofed rooms
  • Kitchen
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Full-sized refrigerator/freezer
  • Microwave

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Airport: Thunder Bay, ON (YQT-Thunder Bay Intl.) (6.8 km / 4.3 mi)
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

TownePlace Suites by Marriott Thunder Bay offers 148 air-conditioned accommodations with coffee/tea makers and hair dryers. 32-inch LCD televisions come with cable channels. Kitchens offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. This Thunder Bay aparthotel provides complimentary wired and wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided once per stay.

  • In-room kitchen
  • LCD television
  • Cable channels
  • Refrigerator (full size)
  • Microwave
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Housekeeping (once per stay)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast on weekdays from 6:30 AM to 10:30 AM and on weekends from 7:00 AM to 11:00 AM.

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: CAD 50 per accommodation, per stay
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Guests must contact this property in advance to reserve cribs/infant beds. This property accepts credit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Guests are provided with hand sanitizer and masks are required in public areas. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Debit cards not accepted
  • Staffed front desk
  • LGBTQIA friendly
  • Credit card pre-authorization
  • Property is cleaned with disinfectant
  • Guests are provided with free hand sanitizer
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Property confirms they are implementing guest safety measures
  • Masks are compulsory at the property

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CAD 50 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out fee: CAD 10.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Towneplace Suites Aparthotel Thunder Bay
  • Marriott's TownePlace Suites Thunder Bay Aparthotel
  • TownePlace Suites Thunder Bay Ontario
  • TownePlace Suites Marriott Thunder Bay Aparthotel
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  • Aparthotel TownePlace Suites by Marriott Thunder Bay Thunder Bay
  • Thunder Bay TownePlace Suites by Marriott Thunder Bay Aparthotel
  • Aparthotel TownePlace Suites by Marriott Thunder Bay
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  • Towneplace Suites Thunder Bay
  • Marriott's TownePlace Suites Thunder Bay
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  • TownePlace Suites by Marriott Thunder Bay Thunder Bay
  • TownePlace Suites by Marriott Thunder Bay Aparthotel Thunder Bay

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.