"I liked the free EV charging connection, but would like to have 2 connections available instead of 1. and would be better a bit further from the fro
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You'll find International Friendship Garden and Centennial Botanical Conservatory within 3 miles (5 km) of this hotel. Chapples Golf Course and Fort William Gardens are also within 3 miles (5 km).
Business services
This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the 11 conference rooms, as well as the 24-hour business center and free WiFi in public areas. Enjoy the spa tub and conveniences like a 24-hour front desk and concierge services.
Valhalla Hotel & Conference Centre ratings based on 12 Verified Reviews
Review Summary
3.8
out of 5
4.0 out of 5.0
Room cleanliness3.5 out of 5.0
Service & staff4.5 out of 5.0
Room comfort0.0 out of 5.0
Hotel condition3.5 out of 5.0
Guest reviews for Valhalla Hotel & Conference Centre
Everyone (7)Couples (1)Family (3)
4 out of 5
I liked the free EV charging connection, but would like to have 2 connections available instead of 1. and would be better a bit further from the front door
Posted by Don on 4 Oct. 2021
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Comment from Hotel Management
6 Oct. 2021
by Dilawar Nindra Regional Director of Operation
Thanks for the feed back, will be soon taking care of it
5 out of 5
Posted by John on 20 Sep. 2021
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5 out of 5
Excellent hotel, clean rooms, friendly staff who do their best to ensure you have a great stay.
Posted by Marcie on 3 Sep. 2021
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Comment from Hotel Management
4 Sep. 2021
by Dilawar Nindra Regional Director of Operation
Thank you for your Positive comment
1 out of 5
The hotel put us in a “restricted area only” floor of the hotel which we can only assume had covid pos guests staying. Pubic hair was still on the toilet seat. I can only say, pay the extra money and stay at a more expensive hotel.
Posted by a verified traveller on 24 Jul. 2021
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Comment from Hotel Management
25 Jul. 2021
by Dilawar Nindra Regional Director of Operation Val
Hi,
We do not have Covid Post Guest ,we have guest who are from the emergency evacuation and are in entire Thunder Bay as a part for rescue , they are restricted to floor and different facility in the Hotel from medical to entertainment we apologies for the inconvenience caused to you during your stay as we are a party of the community service in the time of need.
we assure you this will not be experienced by you again I once again like to apologies
1 out of 5
The tub was plugged . There was 6 inches on water in the tub. There was hair everywhere and when i finally fell into the bed to rest ...vi clearly smelled someone purgume on rhe bed. There was black mod in the bathropm and the wall paper was completely fallen off and just stuffed back up there... for 160 i should have a clean room
Posted by a verified traveller on 19 Jul. 2021
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Comment from Hotel Management
25 Jul. 2021
by Dilawar Nindra Regional Director of Operation Val
Hi,
Please accept our heart full apologies against the inconvenience caused to you during your stay.
We care about our guests at Valhalla Inn, and we feel disappointed when there is ever a problem with one of our guests.
I was embarrassed to have encountered such a problem with you, and I will do everything in my power to ensure it does not happen again. I know this does not help you, but I just wanted to let you know.
I have personally taken up the concerned departments about your bad experience and have made sure you experience the best stay next time.
We strive to ensure our patrons experience the best visits possible during their travels and we fell short of our goal this time. Your comments are valuable to us as it provides us the chance to improve ourselves and deliver a better service.
Being our valued customer, we hope that you will be able to put behind your experience and give us another opportunity to serve you.
We hope you will see the improvement and enjoy your time with us in your next visit.
4 out of 5
Nice Place
Posted by a verified traveller on 23 Apr. 2021
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Comment from Hotel Management
2 Jun. 2021
by Dilawar Singh Nindra
Thank you for supporting Valhalla Thunder Bay
5 out of 5
It was central to shopping and dining!
The room was clean. Social distancing and hand sanitizer was available.
I really loved the shampoo, conditioner, body wash, lotion and shampoo! We enjoyed our stay so much that we stayed again on our way home!
Posted by Ramona, from Verner, Ontario on 21 Sep. 2020
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4 out of 5
Posted by a verified traveller on 13 Sep. 2019
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Comment from Hotel Management
30 Sep. 2019
by Chris K, Guest Services Manager
Thank you for such a great review! We always appreciate our guest's feedback. Please let us know when you're coming back - we'd love to turn those four stars into five.
2 out of 5
I chose this hotel at the recommendation of a friend who had a great experience there. I did not have the same experience. I also want to add that we were supposed to originally take this trip in June of 2020, had to postpone to June 2021, then switch last minute to this trip instead of another because my credit wouldn’t keep any longer and the hotel wouldn’t communicate with me. We were supposed to have a fridge in our room, and didn’t. We mentioned it the next morning asking for it to be installed while we were out for the day, and they didn’t. We got it at about 10pm and our check out was the next morning; so basically it was for nothing. After taking a shower, we discovered the towel my daughter dried off with had someone else’s dried blood on it. There were other smears of blood in the bathroom on the walls and shower that looked like someone had tried to wipe it off with toilet paper. This was also brought to the attention of the front desk and we were give credit for 3 breakfasts in the hotel restaurant. The restaurant was nothing great either. Our dinners the second night were disappointing, our breakfasts the next morning were marginally better. It was disturbing though that the lights in the dining area were dripping water and the staff just shrugged it off saying “roof repairs are just taking a really long time”. Many little things that individually could be overlooked, but as a whole were a HUGE disappointment and made me wish I had spent my money elsewhere.
Posted by Jodi on 14 Sep. 2021
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Comment from Hotel Management
21 Sep. 2021
by Dilawar Nindra Regional Director of Operation
Hi Jodi,
Please accept our heart full apologies against the inconvenience caused to you during your stay.
We care about our guests at Valhalla Inn, and we feel disappointed when there is ever a problem with one of our guests.
I was embarrassed to have encountered such a problem with you, and I will do everything in my power to ensure it does not happen again. I know this does not help you, but I just wanted to let you know.
I have personally taken up the concerned departments about your bad experience and have made sure you experience the best stay next time.
We strive to ensure our patrons experience the best visits possible during their travels and we fell short of our goal this time. Your comments are valuable to us as it provides us the chance to improve ourselves and deliver a better service.
Being our valued customer, we hope that you will be able to put behind your experience and give us another opportunity to serve you.
We hope you will see the improvement and enjoy your time with us in your next visit.
Regards
5 out of 5
Posted by a verified traveller on 2 Oct. 2019
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Comment from Hotel Management
2 Oct. 2019
by Chris K, Guest Services Manager
Thank you for such a great review! We always appreciate our guest's feedback.
Valhalla Hotel & Conference Centre offers its guests an indoor pool, a spa tub, and a sauna. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business center. There are 11 meeting rooms available. The business-friendly Valhalla Hotel & Conference Centre also features gift shops/newsstands, a garden, and concierge services. For a fee, parking is available. This 3.5-star Thunder Bay hotel is smoke free.
262 guestrooms or units
5 levels
Built in 1963
Business center (24 hours)
Conference center
Breakfast available (surcharge)
Dry cleaning
Front desk (24 hours)
Express check-out
Storage area for luggage
Front-desk safe
Concierge
Wedding services available
Garden
Gift shop
Fireplace in lobby
ATM
Bellhop
Elevator
No smoking on site
Bar or lounge
Coffee shop
Dining venue
Family Friendly Amenities
Family property
Number of indoor pools - 1
Free WiFi
Refrigerator
Microwave (on request)
Internet
Available in all rooms:
Free WiFi
, Wireless internet access
, High-speed internet access
Parking: Self parking, extended parking, and RV/bus/truck parking available for a surcharge
Room Amenities
Valhalla Hotel & Conference Centre offers 262 accommodations with safes and coffee/tea makers. Beds feature premium bedding. 42-inch flat-screen televisions come with premium satellite channels. Bathrooms include shower/tub combinations, designer toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and microwaves can be requested.
In-room dining (limited hours)
Flat-screen television
Satellite channels
Premium channels
Refrigerator
Microwave available
Coffee maker
Luxury bedding
Shower and tub combination
Housekeeping (daily)
Hair dryer
Safe
Designer toiletries
Iron and ironing board
Desk
Blackout drapes
Climate control (air conditioning)
Ensuite bathroom
Connecting rooms available
Food & Drink
For a fee, guests can enjoy full breakfast daily from 6:30 AM to 11 AM.
Timbers Restaurant - This family restaurant specializes in American cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar.
Timbers Restaurant - This family restaurant specializes in American cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Open daily.
Skal Lounge - This bar specializes in American cuisine and serves dinner and light fare. Open daily.
Brew Crew Cafe - This coffee shop serves light fare only. Open daily.
Room service (during limited hours) is available.
Hotel Policies
Check-in
Check-in time starts at 3 PM
Minimum check-in age is: 19
Check-in time ends at midnight
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Check-out by 11 AM
Payment types
Children and extra beds
Children are welcome.
Kids stay free! Up to 3 children stay free when using existing bedding.
Pet Policy
Pets: CAD 15 per accommodation, per stay (maximum CAD 100 per stay)
Service animals are exempt from fees
Policies
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, and Eurocard. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Individually-wrapped food options are available for breakfast, lunch, and dinner.
Service animals are allowed
Service animals are exempt from fees/restrictions
Number of children who can stay free - 3
Debit cards not accepted
Staffed front desk
Property is cleaned with disinfectant
Staff wears personal protective equipment
Protective clothing is not available to guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Social distancing measures are in place
Contactless check-in is not available
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are available
Individually-wrapped food options are available for breakfast
Individually-wrapped food options are available for lunch
Individually-wrapped food options are available for dinner
No gap period between guest stays
Property confirms they are implementing guest safety measures
Fees
Guests will be asked to pay the following charges at the property:
Deposit: CAD 150.00 per accommodation, per stay
Cleaning deposit: CAD 150.00 per stay
We've listed all charges provided to us by the property.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Breakfast fee: between CAD 6.5 and CAD 20.5 per person (approximately)
Self parking fee: CAD 10 per day
Extended parking fee: CAD 10.00 per day
Pet fee: CAD 15 per accommodation, per stay (maximum CAD 100 per stay)
Service animals are exempt from fees
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Valhalla Inn
Valhalla Inn Thunder Bay
Valhalla Thunder Bay
Valhalla Inn Thunder Bay, Ontario
Valhalla Hotel Thunder Bay
Valhalla Inn
Valhalla & Conference Thunder
Valhalla Hotel Conference Centre
Valhalla Hotel & Conference Centre Hotel
Valhalla Hotel & Conference Centre Thunder Bay
Valhalla Hotel & Conference Centre Hotel Thunder Bay
You should know
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
