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"I am satisfied with the service and price with this hotel. However, the overall conditions only justifies it to be a 2-star hotel. Your 3-star ratin ... " More

By a verified traveller on Fri 03 May 2019

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Hotel Description

3-star eco-friendly hotel near Parque Morelos, connected to a shopping center

Close to shopping

You'll find Alameda Otay and Autonomous University of Baja California Tijuana within a 15-minute walk of this Tijuana hotel. U.S. Consulate General Tijuana and High Performance Center in Tijuana are also within 2 miles (3 km).

Free perks

A restaurant, free self parking, and a 24-hour front desk are among this hotel's amenities. Guests will appreciate free perks like buffet breakfast and WiFi in public areas. A snack bar/deli, luggage storage, and laundry facilities are also on offer.

Free WiFi, flat-screen TVs

The 126 guestrooms offer flat-screen TVs with digital channels, along with free WiFi and free bottled water. Showers, phones, and desks are also available.

Superior Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 3 Max
C$77* Per night/room 15 Jun. - 16 Jun.

Superior Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

One Tijuana Otay ratings based on 1 Verified Reviews

Review Summary
3.0 out of 5 3.0 out of 5.0
Room cleanliness 2.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 2.0 out of 5.0

Guest reviews for One Tijuana Otay

Couples (1)
3 out of 5
I am satisfied with the service and price with this hotel. However, the overall conditions only justifies it to be a 2-star hotel. Your 3-star rating is grossly wrong. One common problem with Mexican destinations is the addresses. The address shown on your confirmation is not recognized by Googlemap. It took me an hour to figure out how to drive there.

Posted by on 3 May 2019

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Comment from Hotel Management

10 May 2019 by Luis

Dear Thank you for taking the time to share your experience in our hotel, I am sorry to hear you had problems finding us. We just added our hotel to google as well as our location to make it easier to get here. We sure hope to have you stay with us again soon. Regards.

Property Features

There's a restaurant on site, as well as a snack bar/deli. Free breakfast is served daily. WiFi is free in public spaces. The eco-friendly One Tijuana Otay also features laundry facilities, a safe deposit box at the front desk, and an elevator. Free self parking is available. This 3-star Tijuana hotel is smoke free.

  • 1 building
  • 126 guestrooms or units
  • 4 levels
  • Built in 2019
  • Buffet breakfast (free)
  • Dining venue
  • Deli
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Snack bar/deli
  • Laundry facilities


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi


Free self parking


  • Airport: Tijuana, Baja California Norte (TIJ-General Abelardo L. Rodriguez Intl.) (7.7 km / 4.8 mi)
  • Parking: Free self parking

Room Amenities

One Tijuana Otay offers 126 air-conditioned accommodations with complimentary bottled water and blackout drapes/curtains. Flat-screen televisions come with digital channels. Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

  • Flat-screen television
  • Digital channels
  • Shower
  • Housekeeping (daily)
  • Telephone
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast daily from 7:00 AM to 11:00 AM.

One Tijuana Otay has a restaurant on site.

Hotel Policies


  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.


  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome


Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staffed front desk
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Debit cards

Hotel Names

  • One Tijuana Otay Hotel
  • One Otay Hotel
  • One Tijuana Otay Hotel
  • One Tijuana Otay Tijuana
  • One Tijuana Otay Hotel Tijuana

Awards & Affiliations

  • Green Key (nogle)
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.