8/10 Good
Ashley
Sep 26, 2025
The room was lovely and the view of the pacific was exceptional. Doors open from the room onto the garden with a direct access onto the beach.
However, the breakfast service let it down. When we arrived at the restaurant they had just let in a large group of walk-ins. This caused utter chaos in the restaurant which left guests, including us, without any clean crockery and utensils. This meant having cups of tea in cardboard cups and wooden cutlery for eating cereal and buttering toast. Not the standard we expected for £350.00 a night and not at all acceptable. Staff were unhelpful and unsympathetic during the chaos that had evolved. Many elderly people were struggling to find plates, bowls and utensils.
Residents of the hotel should always come first rather than allowing outsiders in which then compromises the satisfaction of residents.
Ashley
Stayed 2 nights in Sep 2025

































