We travel all the over the world, frequently, and have been in the hotel business, including opening 4star hotels, and training staff. This hotel was PERFECT (and we almost never say that) and it will now be our hotel in Tokyo. Not only do we love the room, the layout, the outside seating areas, the incredible warm friendliness of the obviously intentionally international staff (staff from Japan, Indonesia, Vietnam, Philippines, etc) , but on top of all that the location is simply ideal if you want to be in Shibuya, which we adore. This was one of the finest, and most fun, hotel experiences of our long lives!!!