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"Stayed here last year and was delighted to see Daniel and Ruby behind the desk when I arrived! I was dropped off before noon with my luggage and was ... " More

By a verified traveller on Mon 05 Oct 2015

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Hotel Description

3.5-star hotel near Royal Ontario Museum

Downtown Toronto stay

Your stay at this Downtown Toronto hotel places you within 2 miles (3 km) of Royal Ontario Museum and Ryerson University. University of Toronto - St. George Campus and Yonge-Dundas Square are also within 2 miles (3 km).

Business services

This hotel features an indoor pool and a fitness center. Traveling on business? Take advantage of the business center and free WiFi in public areas. There's a sauna on site, and laundry facilities and free newspapers are also offered.

Free WiFi, kitchenettes

The 200 guestrooms feature well-equipped kitchenettes with refrigerators and microwaves, as well as free WiFi and flat-screen TVs with cable channels. Other amenities include sitting areas, private yards, and premium bedding.

Deluxe One Bedroom Suite

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
C$120* Per night/room 10 Dec. - 11 Dec.

Luxury Suite, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Suite, 2 Bedrooms

Bed Count 1 King Bed Maximum Occupancy 5 Max

Luxury One Bedroom Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Town Inn Suites Toronto ratings based on 10 Verified Reviews

Review Summary
2.6 out of 5 2.5 out of 5.0
Room cleanliness 2.5 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Town Inn Suites Toronto

Everyone (4)
1 out of 5


Pros: I booked it with travelocity so they were able to do what the GM should have done and refunded me most of my money. So happy I booked with them.
Cons: I had way more things to write but I ran out of space.
We got in at 6 and told the room type we booked was sold out so we were being upgraded to a suite with 2 rooms. Dropped our bags and left straight away to get my little sister to her concert cut to six hours later (12am) we get back to our room and get a look around. This was the WORST room I have ever been in. The counter in the kitchen was damaged (burn marks).The entire carpet was grimy there were too many stains to count, several black gummy spots, iron burns. The bathroom shower tiles were filthy there were wierd white marks on the side of the tub. The shower head was the darkest yellow I have ever seen. We tried to make the best of it as I assumed there were no other rooms also if this was the upgrade I was scared to ask about another room. I called down at 1am for more towels as we were only given one face cloth and 2 towel sets (for a room with 3 beds???) they never arrived. I barely slept that night I was so embarassed that I booked this room for my family. The next morning the lady at the front was a saint. She was so apologetic and told me that there were no other renovated suites available and she would speak to the manager about a refund. He was to be in that afternoon but i didnt speak to him untill 530. He was very rude he told me that he was there at 12am and I should have just gone down and asked for another room or gotten a refund. I had already been told there were no more new rooms so thats a lie also why would I drag my sister around Toronto at 1am?

Posted by on 4 Aug. 2014

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1 out of 5

I would not recommend this hotel

Cons: No free Internet
The staff was rude to us, there were no toiletries and I requested some but was not given any. I also had almost $100 CDN go missing from the room. I called shortly after exiting the hotel and was told there was no money left in the room. I would never advise anyone to stay at this hotel.

Posted by , from goderich, ontario on 18 Sep. 2011

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4 out of 5
Property is recently renovated. It smelled a little freshly painted still. Conveniently located and to subway and shopping. Staff very informative and attentive if needed.

Posted by , from Louisiana on 29 Jul. 2019

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Comment from Hotel Management

30 Jul. 2019 by --

Hi J, Thank you for your kind review. I suppose we were a little TOO excited to show off our renovations, so thank you for managing with the paint smell. Thanks for choosing the Town Inn Suites, and look forward to welcoming you again on your next visit to Toronto.

5 out of 5
Location good, in central Toronto. Room was spacious and comfortable.

Posted by , from Phoenix, AZ on 28 Dec. 2018

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5 out of 5

Great Home Away From Home!

Pros: Staff,accommodation,location, and amenities
Cons: Nothing.
Location: I did above
Stayed here last year and was delighted to see Daniel and Ruby behind the desk when I arrived! I was dropped off before noon with my luggage and was surprised and so very happy that they were able to accommodate my check in immediately.... They also upgraded my room to provide a washer/dryer! The renovation I experienced some of last year but the new exterior door and windows made the room soundproof in spite of construction nereby.. For the first time ever a hotel delivered a gift basket to my room! What a wonderful surprise! Certainly makes a guest feel special. The full kitchen makes a huge difference in having the comforts of home. There is a boutique supermarket on Boor St Longos, about a five minute walk from the hotel. Asparagus with hollandaise, veal marinara and a risotto asiago cake ready to warm up for $10.00. The subway at Bloor and Yonge St. is less than a ten minute walk. You couldn't ask for a better location near Yorkville, dept stores and Toronto·s finest shops. My stay could not have been better!

Posted by , from Puerto Vallarta Mexico on 5 Oct. 2015

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1 out of 5

Sub standard hotel in a great location

Despite the negative reviews I decided to go ahead and book this hotel because of the location. The hallways stink as does the bedroom. Tiles are peeling off the walls in the bathroom. The bathroom wasn't well cleaned and neither was the kitchen. I did use their laundry facility in the basement which was acceptable. If you're looking for amenities like a kitchen, I would suggest going with a reputed hotel chain even if its slightly further away. This hotel should be a complete no no. 

Posted by , from Lawrence, KS on 18 Oct. 2013

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4 out of 5

Good location and value

Pros: downtown location
Cons: could have been renovated
The location of the hotel was its best asset. The rooms could have been renovated and were not as clean as I would have liked but had many positive qualities. Besides location, other positives include: value; pool; two rooms; small kitchen; underground parking (old and low ceiling); and a balcony. I would return and recommend this hotel. My priorities when searching for a hotel were location, value, pool, and two rooms. This hotel met my requirements and all four of us were satisfied.

Posted by , from Milwaukee, WI on 3 Feb. 2011

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2 out of 5

Bad hotel

The guy manager is a jerk. The check-in staff is nice though. The elevators are terribly slow. You have to wait at least 10 minutes to get one. Housekeeping doesn't do a good job. Sometimes they don't show up.

Posted by on 28 Apr. 2010

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2 out of 5

Not very nice

We stayed in Feb of 2009. Room was run down and dirty looking. Balcony was under construction and could not access. Staff did not speak English very well. Breakfast was a choice of prepackaged muffins or fruit. No TV in bedroom (in living room area only). Parking cost was very high and not included in room rates.

Posted by on 4 Feb. 2010

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1 out of 5

Hotel Disaster

The Hotel was horrible. the people at the front desk barely spoke English. They were not friendly, there answer to my breakfast problem was I should go to a store down the block. The manager was not there to talk to. He does not come in until eleven in the morning. I would not stay at this hotel again. We left in the middle of our stay and changed hotels.

Posted by on 9 Sep. 2009

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About the Town Inn Suites Toronto

Location 620 Church St, Toronto, ON M4Y2G2

Property Features

Town Inn Suites Toronto offers its guests an indoor pool, a sauna, and a fitness center. Public spaces have free WiFi. You'll find a business center on site. A terrace, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Town Inn Suites Toronto. For a fee, parking is available. This 3.5-star Toronto hotel is smoke free.

  • 1 building
  • 200 guestrooms or units
  • 27 levels
  • Charging station for electric cars
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Terrace
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Indoor pool
  • Free WiFi
  • Kitchenette
  • Laundry facilities
  • Refrigerator
  • Microwave


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi


Self parking (surcharge) , Offsite parking discounted rates available


  • Airport: Toronto, ON (YYZ-Pearson Intl.) (30.2 km / 18.8 mi)
  • Train station: Toronto Union Station (3.8 km / 2.4 mi)
  • Metro station: Yonge Station (0.4 km / 0.3 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Town Inn Suites Toronto offers 200 air-conditioned accommodations with safes and coffee/tea makers. Accommodations offer separate sitting areas. Beds feature premium bedding. Accommodations at this 3.5-star hotel have kitchenettes with refrigerators, microwaves, and cookware/dishes/utensils. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Flat-screen televisions come with cable channels and pay movies. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • In-room kitchenette
  • Separate bedroom
  • Sitting area
  • Private outdoor space
  • Flat-screen television
  • Cable channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Kitchenware
  • Luxury bedding
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)

Food & Drink

For a fee, guests can enjoy full breakfast daily from 8:30 AM to 11:30 AM.

Nearby Activities

Recreational amenities at the hotel include an indoor pool, a sauna, and a fitness center.

Hotel Policies


  • Minimum check-in age is: 21

Special check-in instructions:

This property's breakfast is served at a nearby restaurant located across the street. For more details, please contact the property using the information on the reservation confirmation received after booking.


  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are available for CAD 25.0 per day.
  • Cribs (infant beds) are not available.


  • Pets: CAD 50 per accommodation, per stay


Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

  • One child stays free
  • No cribs (infant beds) available
  • Service animals exempt from fees/restrictions
  • 24-hour check-in


Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: CAD 14.63 for adults and CAD 14.63 for children (approximately)
  • Self parking fee: CAD 30.00 per night (in/out privileges)
  • Pet fee: CAD 50 per accommodation, per stay
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: CAD 25.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Toronto Town Inn
  • Toronto Town Inn Suites
  • Town Suites Toronto
  • Town Inn Suites Toronto
  • Town Inn Suites
  • Town Hotel Toronto
  • Town Inn Suites Toronto Hotel
  • Town Inn Suites Toronto Toronto
  • Town Inn Suites Toronto Hotel Toronto

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Registered guests are the only ones allowed to be in guestrooms.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.