6/10 Okay
Christian E.
Aug 19, 2025
The apartment was tidy, organized, and visually appealing at first glance. However, several issues during my stay made the experience less than comfortable.Communication with the host was challenging, as responses were only provided through Vrbo chat and often took over an hour. While some concerns were addressed, others remained unresolved.Although the apartment appeared generally clean, important details were overlooked. The refrigerator had not been cleaned and still contained food from previous guests, in addition to leaking water that I frequently had to mop. I also noticed cobwebs in the bathroom, dust under the bed, and even a used vape left on the floor.The most significant issue was the heating. After an eight-hour trip to Toronto, I arrived to find the apartment very cold. The thermostat for the basement unit is controlled by tenants upstairs, leaving me with no ability to adjust the temperature. As a result, the apartment was uncomfortably cold at night. Only after escalating the matter with Vrbo support did the host provide a small portable heater, which was insufficient and had to be moved between rooms throughout the night.The checkout process was also problematic. The listing clearly stated checkout was at 12:00 PM, yet the host sent someone in person to have us leave an hour earlier. Even after I confirmed we would be out by 11:30 AM, I continued receiving messages claiming checkout was at 11:00 AM, contradicting the information posted online.
Christian E.
Stayed 3 nights in Aug 2025