2/10 Terrible
Sandra
Travelled with group
May 18, 2025
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I made a reservation for a room w/ 2 beds; we were given a room w/ a king bed. I called front desk to ask if we could switch rooms. I was told no. Within 4 minutes, the front desk agent knocked on the room door to tell me I was in the wrong room. So we changed rooms. I took a shower and then the water wouldn't turn off. I called the front desk. The front desk agent called and she couldn't turn off the shower either. I asked if I could have a refund on the room if I were to check out because the shower wouldn't turn off. She laughed and said No, that she would have the shower fixed. We waited 45 minutes and she came back with someone on the phone who wanted pictures of the shower handle to prove it wouldn't turn. Again, I offered to check out and asked nicely if I could have a refund. Again she said no. I handed her my room key and told her I was checking out.
The shower was still running - and by this time had been running for an hour after I got out of the shower. The room was foggy from the hot water in the shower.
I'll be asking for a refund.
Sandra
Stayed 1 night in May 2025
