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Best Western Cades Cove Inn

2.5 star property
Hotel near Great Smoky Mountains National Park in Townsend

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Photo gallery for Best Western Cades Cove Inn

Reception
Lobby
Exterior
1 bedroom, desk, iron/ironing board, free WiFi
1 bedroom, desk, iron/ironing board, free WiFi

Reviews

8.2 out of 10
Very good

Popular amenities

  • Gym
  • Housekeeping
  • 24/7 front desk

Explore the area

Map
7824 E Lamar Alexander Pkwy, Townsend, TN, 37882
  • Townsend Visitor Center
    ‪3 min walk‬
  • Dark Island Swinging Bridge
    ‪7 min walk‬
  • Great Smoky Mountains Heritage Center
    ‪3 min drive‬
  • Knoxville, TN (TYS-McGhee Tyson)
    ‪37 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

1 bedroom, desk, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

1 bedroom, desk, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Accessible, Bathtub

  • Sleeps 2
  • 1 King Bed

Standard Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub (with Sofabed)

1 bedroom, desk, iron/ironing board, free WiFi

Suite, 1 King Bed, Non Smoking, Jetted Tub (with Sofabed)

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

1 bedroom, desk, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

About the area

Townsend

In Townsend .Your stay at this hotel will put you steps from Shadows of the Past Hiking/Biking Trail and a 5-minute walk from Townsend Visitor Center. Dark Island Swinging Bridge and The Little River Railroad and Lumber Company Museum are also within half a mile (1 km).

What's nearby

  • Townsend Visitor Center - 3 min walk - 0.3 km
  • The Little River Railroad and Lumber Company Museum - 6 min walk - 0.5 km
  • Dark Island Swinging Bridge - 7 min walk - 0.7 km
  • Great Smoky Mountains Heritage Center - 3 min drive - 2.7 km
  • Tuckaleechee Caverns - 8 min drive - 7.1 km

Getting around

  • McGhee Tyson Airport (TYS) - 32 min drive

Restaurants

  • ‪Townsend Abbey - ‬7 min walk
  • ‪The Artistic Bean - ‬14 min walk
  • ‪Apple Valley Cafe - ‬4 min drive
  • ‪Riverstone Family Restaurant - ‬3 min drive
  • ‪Burger Master Drive In - ‬3 min drive

About this property

Best Western Cades Cove Inn

Hotel near Great Smoky Mountains National Park in Townsend
Public spaces have free WiFi. You'll find a business center on site. Free breakfast is served daily. A fitness center and a vending machine are also featured at the business-friendly Best Western Cades Cove Inn. Free self parking is available.

This Townsend hotel is smoke free.

  • 54 guestrooms or units
  • Full breakfast (free)
  • Business facilities
  • Front desk (24 hours)
  • No smoking on site
Best Western Cades Cove Inn offers 54 accommodations with coffee/tea makers and hair dryers. Flat-screen televisions come with cable channels. Refrigerators and microwaves are provided.

This Townsend hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and complimentary toiletries. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Languages

English

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Property amenities

Family friendly

  • In-room microwave
  • In-room refrigerator

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available daily 6:00 AM to 9:00 AM

Things to do

  • Gym

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • Flat-screen TV with cable channels

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 30 per pet, per night
  • Maximum 2 (weight limit: 80 lbs per pet)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 30 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Carte Blanche, and cash. This property uses a grey water recycling system. For guests' safety, the property includes a carbon monoxide detector in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Best Western Cades Cove
Best Western Cades Cove Inn
Best Western Cades Cove Inn Townsend
Best Western Cades Cove Townsend
Cades Cove Inn
Best Cades Cove Townsend
Best Western Cades Cove Inn Hotel
Best Western Cades Cove Inn Townsend
Best Western Cades Cove Inn Hotel Townsend

Best Western Cades Cove Inn Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 474 out of 1005 reviews
Rating 8 - Good. 277 out of 1005 reviews
Rating 6 - Okay. 136 out of 1005 reviews
Rating 4 - Poor. 72 out of 1005 reviews
Rating 2 - Terrible. 46 out of 1005 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Sandra

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I made a reservation for a room w/ 2 beds; we were given a room w/ a king bed. I called front desk to ask if we could switch rooms. I was told no. Within 4 minutes, the front desk agent knocked on the room door to tell me I was in the wrong room. So we changed rooms. I took a shower and then the water wouldn't turn off. I called the front desk. The front desk agent called and she couldn't turn off the shower either. I asked if I could have a refund on the room if I were to check out because the shower wouldn't turn off. She laughed and said No, that she would have the shower fixed. We waited 45 minutes and she came back with someone on the phone who wanted pictures of the shower handle to prove it wouldn't turn. Again, I offered to check out and asked nicely if I could have a refund. Again she said no. I handed her my room key and told her I was checking out. The shower was still running - and by this time had been running for an hour after I got out of the shower. The room was foggy from the hot water in the shower. I'll be asking for a refund.
Stayed 1 night in May 2025

8/10 Good

Dave

Liked: Cleanliness, property conditions & facilities, room comfort

Smoky mountains

Place was ok, silly staff issues though, couldn’t get change for vending machines and normally you can get an extra hour at checkout not here.
Stayed 1 night in Mar 2025

8/10 Good

Dawn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were able to get a last minute booking quickly.
Stayed 1 night in Mar 2025

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2025

10/10 Excellent

Thuy Nguyen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff with clean rooms, convenient location, and easy parking. The continental breakfast had a good variety of options. We enjoyed our stay
Stayed 1 night in Mar 2025

10/10 Excellent

Jan

Liked: Cleanliness, staff & service
it fit basic needs
Stayed 1 night in Mar 2025

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

I’ll definitely be back

The staff was incredibly friendly and helpful. The room was spotless; one of the cleanest rooms I’ve stayed in. Very quiet location.
Stayed 2 nights in Feb 2025

10/10 Excellent

Hilda

Liked: Cleanliness, staff & service, property conditions & facilities
Have stayed here several times. Always clean and spacious; staff always friendly and welcoming.
Stayed 1 night in Feb 2025

4/10 Poor

Jacqueline

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service

Dont recommend

Room was dirty and we saw 2 roaches. Beds were nice and comfortable. The unit that holds the fridge didnt latch and kept swinging open which made it unsafe for our toddlers.
Stayed 1 night in Dec 2024

10/10 Excellent

Joseph

Stayed 1 night in Dec 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice place to stay with family.

Stopped here on our way to FL with the whole family. The rooms were clean and breakfast in the morning was good. My kiddos enjoyed the variety of cereal and hot food offered. The waffles were a hit with our oldest. Overall a great place to stay with no complaints and great staff. The Mountain views are always beautiful even in the winter and we saw a rainbow over the mountains from the breakfast area in the morning. Definitely would stay here again.
Stayed 1 night in Dec 2024

2/10 Terrible

Miranda

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible, horrible, AWFUL!

Nothing worked. Hot tub didn’t work, ac didn’t work, remote for tv didn’t work. They didn’t serve breakfast because only “10” people stayed there. Didn’t know that made a difference. Tried calling the office for 2 hours no one would answer. Office closes at 10:00 and are only able to communicate via phone. Which they did not answer. Employee was of no assistance, extremely rude, and not helpful. Tried contacting hotels.com to be moved to another hotel and was unsuccessful with that as well. All around very bad experience
Stayed 1 night in Jan 2025

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place but room seemed 'cold' with no rug or carpeting in sitting area. Otherwise a nice place to stay away from the chaos of Pigeon Forge!
Stayed 2 nights in Dec 2024

10/10 Excellent

Brittany

Travelled with family
Stayed 1 night in Dec 2024

10/10 Excellent

Savannah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay and best location!
Stayed 4 nights in Dec 2024

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room quiet very hospitable. 2nd time we have stayed. Will stay again
Stayed 1 night in Dec 2024

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wish I could give more than 5 stars!

Highly recommend! We’ve rented multiple cabins and hotel rooms in the area over the past 20 years. This is by far the cleanest and quietest accommodations we’ve ever stayed in. The breakfast was better than most restaurants as well. The hotel staff was friendly and attentive.
Stayed 5 nights in Dec 2024

8/10 Good

Lonnie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Ronda

Stayed 1 night in Nov 2024

10/10 Excellent

Jacob

Stayed 1 night in Nov 2024

4/10 Poor

anna

Travelled with family
Disliked: Staff & service, amenities
Cannot open a window in the room. Very rude lady - I called before we arrived and also after our stay and had a "chance" to talk with the same woman. She was not helpful, rude and treated me like a trahs.
Stayed 2 nights in Oct 2024

4/10 Poor

Jennifer

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The front desk lady was kind but the room was not very clean
Stayed 1 night in Dec 2024

2/10 Terrible

Jorge

Disliked: Cleanliness, staff & service, property conditions & facilities
Room was full of roaches, front desk gave us another room on second floor and had the same problem. I’m very disappointed with this property. I do not recommend this property to anyone. Hopefully they can get this resolved soon.
Stayed 2 nights in Dec 2024

8/10 Good

Darshan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property location is great. Right next to Smoky national Park. Perfect place to sleep for the night. Rooms were clean. The night staff at front desk was a bit mean.

10/10 Excellent

Anita

Stayed 1 night in Nov 2024