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Wakax Hacienda - Cenote & Boutique Hotel

4.0 star property
Family-friendly 4-star hotel near Soliman Bay

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Wakax Hacienda - Cenote & Boutique Hotel

Photo gallery for Wakax Hacienda - Cenote & Boutique Hotel

Lake
Lake
Deluxe Room, 1 King Bed
Food and drink
Exterior

Overview of Wakax Hacienda - Cenote & Boutique Hotel

Reviews
9.6

Exceptional

Popular amenities

  • PoolPoolPool
  • SpaSpaSpa
  • Breakfast availableBreakfast availableBreakfast available
  • Parking includedParking includedParking included
  • RestaurantRestaurantRestaurant
  • BarBarBar

Check out the area

Map
239 Carr. Tulum - Cancún Ejidal, Tulum, QROO, 77780
  • Popular LocationSoliman Bay1 min walk
  • Popular LocationCenote Manatí7 min drive
  • AirportTulum, Quintana Roo (TUY)7 min drive
  • Popular LocationXel-Há Park8 min drive

Room options

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Cabin, Terrace

Junior Cabin, Terrace

Junior Cabin, Terrace

  • 75 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Signature Villa, 2 Bedrooms, Private Pool

Signature Villa, 2 Bedrooms, Private Pool

Signature Villa, 2 Bedrooms, Private Pool

  • 223 sq m
  • Sleeps 4
  • 2 Queen Beds and 2 King Beds

View all photos for Signature Villa, Private Pool

Signature Villa, Private Pool

Signature Villa, Private Pool

  • 188 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Studio Suite, Terrace

Junior Studio Suite, Terrace

Junior Studio Suite, Terrace

  • 72 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Suite, 2 Bedrooms

Superior Suite, 2 Bedrooms

Superior Suite, 2 Bedrooms

  • 105 sq m
  • Partial lake view
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

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4.5 out of 5, Wonderful, (440)
The price is CA $245
per night
CA $301 total
includes taxes & fees
16 May - 17 May
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About the area

Tulum

In suburbs.Within a 5-minute walk of the hotel, you'll find Soliman Bay and LabnaHa Ecopark Adventures. Maya Adrenaline and Cenote Tortugas are also within half a mile (1 km).

What's nearby

  • Soliman Bay - 1 min walk
  • Cenote Manatí - 7 min drive
  • Xel-Há Park - 8 min drive
  • Tulum Mayan Ruins - 10 min drive
  • Dos Ojos Cenote - 15 min drive

Getting around

  • Tulum Intl. Airport (TQO) - 57 min drive

Restaurants

  • Zona Arqueológica de Tulum - 11 min drive
  • Templo Dios del Viento - 11 min drive
  • Mulut Jach Ki - 6 min drive
  • Chula Vista - 8 min drive
  • Starbucks - 6 min drive

About this property

Wakax Hacienda - Cenote & Boutique Hotel

Family-friendly 4-star hotel near Soliman Bay
A private beach is featured. Wakax Hacienda - Cenote & Boutique Hotel offers its guests 3 outdoor swimming pools and complimentary bicycles. There's a restaurant on site, as well as a snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges.

You'll find a business center on site. Spa services, an arcade/game room, and tour/ticket assistance are also featured at the family-friendly Wakax Hacienda - Cenote & Boutique Hotel. Free self parking and valet parking are available.

This 4-star Tulum hotel is smoke free.

  • 50 guestrooms or units
  • 2 bars or lounges
  • Deli
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Game room or arcade
  • Garden
  • No smoking on site
  • Dining venue
Wakax Hacienda - Cenote & Boutique Hotel offers 50 air-conditioned accommodations with minibars and laptop-compatible safes. Select Comfort beds feature premium bedding. Bathrooms include showers with rainfall showerheads, designer toiletries, and complimentary toiletries. Additionally, rooms include ceiling fans and blackout drapes/curtains. In-room massages and irons/ironing boards can be requested. Housekeeping is provided daily.
Hacienda Wakax has couples treatment room(s). Services include massages and body treatments. The spa is open daily.

Languages

English, Spanish

Property amenities

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Highchair
  • Snack bar/deli

Parking and transportation

  • Free secured, uncovered self parking on site
  • Free secured, uncovered valet parking on site

Food and drink

  • Continental breakfast available for a fee daily 7:30 AM–11:30 AM: USD 25 for adults and USD 12 for children
  • 1 restaurant
  • 2 bars/lounges

Things to do

  • 3 outdoor pools
  • Arcade/game room
  • Cave exploring
  • Ecotours
  • Free bicycle rentals
  • Full-service spa
  • Hiking/biking trails
  • Private picnics
  • Winery release events

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
  • Upper floors accessible by stairs only

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Premium bedding
  • Select Comfort bed

Bathroom

  • Designer toiletries
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)

Food and drink

  • Champagne service
  • Minibar

More

  • Guidebooks/recommendations
  • In-room massage
  • Iron/ironing board (on request)
  • Laptop-compatible safe
  • Restaurant dining guide

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 7:00 PM
Late check-in subject to availability

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: 10 percent of room rate
The resort fee includes:
  • Beach towels
  • Fitness/yoga classes
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Internet access
  • Pool access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately USD 25 for adults and USD 12 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a security system, a first aid kit, and window guards in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

WAKAX HACIENDA
Wakax Hacienda Cenote &
Wakax Hacienda - Cenote & Boutique Hotel Hotel
Wakax Hacienda - Cenote & Boutique Hotel Tulum
Wakax Hacienda - Cenote & Boutique Hotel Hotel Tulum

Wakax Hacienda - Cenote & Boutique Hotel Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 29 out of 33 reviews" "
Rating 8 - Good. 2 out of 33 reviews" "
Rating 6 - Okay. 0 out of 33 reviews" "
Rating 4 - Poor. 2 out of 33 reviews" "
Rating 2 - Terrible. 0 out of 33 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Clarissa

Travelled with family
Liked: Amenities
Excellent service, friendly staff
Stayed 3 nights in Jan 2024

10/10 Excellent

Kortney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful place and I feel so lucky to have found it and cant wait to come back!
Stayed 1 night in Jan 2024

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2023

10/10 Excellent

Divya Dianne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Recharge your batteries. Absolutely perfect balance of calm quiet and activity. This space has breathtaking natural environment. Gives you space to breathe and relax, but also give opportunities to relax and engage your mind in natural activities Absolutely beautiful
Stayed 1 night in Jun 2023

10/10 Excellent

Mervyn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was a really nice tranquil part of our time in Mexico. We found no need to leave Hacienda Wakax for the four days we were there. The activities and dining was all we wanted. In particular the hours spent in and around the Cenotes was great. Totally recommend this resort.
Stayed 4 nights in Jun 2023

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet palace
Really beautiful buildings and surround nature. Great place to stay if there’s seaweed on the beaches (you’re quite far from the beach). Actually very easy to get around using collectivos, you can get a lift to the front gate by the staff. Way cheaper than taxis. Very quiet and the owner’s vision is great.
Stayed 5 nights in May 2023

4/10 Poor

SABRINA

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The photographs are beautiful, and the reviews were so great - I was looking forward to this. But it was very disappointing. While the property is indeed beautiful, the constant asking for tips from staff made the stay uncomfortable and unpleasant. There is one dining option where the food is very very average, and overpriced, the service extremely slow and the moment your bill arrives, the waiter makes it a point to tell you that tip is not included, and tell you how to add it. Every. Single. Time. It is oppressive. The tour guide on the property was great. and we enjoyed the excursions, but it was clear that even he was waiting for a tip, even tho activities are included. It was just too much, especially given that this place is insanely expensive. (Water is free in the room but costs $7 USD at the cafe. Sometimes, our items weren't on the bill, so we were told to just give cash for the missing items). The area by the lake, near the cafe, is absolutely lovely but there was rock music playing there all the time. So it was not peaceful, even tho it so easily could be. And this is not a party place. Beware that the only way you can leave the place (if you dont have a vehicle) is to have them call a cab. At the minimum you will pay $35 USD for one way. Even for a five minute drive. I love Mexico, but so unhappy with this stay. PS: Beaches of Tulum are overrun with seaweed
Stayed 4 nights in Feb 2023

4/10 Poor

Donna, Chester Basin

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Poor service, poor communication, main pool closed during our entire 5 night stay, one restaurant only with limited (and expensive) food choices, private terrace was not private, costly to take taxis to other restaurants. We felt trapped. For $600 CAD a night, this was a huge disappointment.
Stayed 5 nights in Feb 2023

10/10 Excellent

Donald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is spread out over a large area, making it feel spacious. The paths to the rooms and buildings wind through the jungle and along the edges of a lake and some cenotes. There are places to sit and contemplate, several pools, bicycles you can borrow and lovely open air dining.
Stayed 5 nights in Jan 2023

10/10 Excellent

Gina Lee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous property. Special thanks to Ivan, Miguel, Luis, and Armando !