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"Was not as nice as the pictures made it look but it did the trick. Breakfast was good. " More

By a verified traveller on Wed 10 May 2023

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Hotel Description

Hotel near Knott Sky Park in Twentynine Palms

In suburbs

You'll be within 2 miles (3 km) of Knott Sky Park and 6 miles (10 km) of Twentynine Palms Art Gallery with a stay here. Joshua Tree National Park Oasis Visitor Center is within 6 miles (10 km) and Joshua Tree National Park North Entrance is within 9 miles (15 km).

Free perks

This hotel features a gym and a seasonal outdoor pool. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the spa tub and free perks like continental breakfast and free self parking.

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
CA $170* Per night/room 31 Mar. - 1 Apr.

Executive Room, 1 King Bed, Non Smoking, Microwave

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Oversized Room)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 2 Double Beds, Accessible, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 1 Queen Bed, Accessible, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Bed Count 2 Full Beds Maximum Occupancy 4 Max

SureStay Plus by Best Western Twentynine Palms Joshua Tree ratings based on 12 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for SureStay Plus by Best Western Twentynine Palms Joshua Tree

Everyone (8) Couples (1)
5 out of 5

Posted by , from CHARLESTON on 9 Oct. 2023

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Comment from Hotel Management

30 Oct. 2023 by Manager

Hello LOUISE,Thank you for taking the time to leave a positive review of your recent stay with us. We are delighted to hear that you enjoyed your time at our hotel. We appreciate your kind words and hope to have the pleasure of welcoming you back in the future.

4 out of 5
Was not as nice as the pictures made it look but it did the trick. Breakfast was good.

Posted by on 10 May 2023

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Comment from Hotel Management

12 May 2023 by Manager

Hello Stephen,Thank you for your review and comments regarding our breakfast. We hope to someday have another opportunity to host your stay.

5 out of 5

Posted by on 3 Dec. 2022

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Comment from Hotel Management

8 Nov. 2023 by Manager

Hello Isabel,Thank you for taking the time to leave us a 5-star review! We're thrilled that you had a great experience with us. Should you have any future travel plans, we would be delighted to welcome you back to our hotel.

4 out of 5
This is your typical 2-3 star hotel.The property is dated and the carpet in the room was not the cleanest (I never walked barefoot on it the whole time we was there) but the room was still clean as well as the bathroom.The room size was typical room size with 2 double beds and a nice view of the mountains & landscape.The pool was a good size for families and the hot tub was a bit small but fine for what it is-kids don't care too much about how the pool looks-just that there IS a pool. There are also bathrooms at the pool (awesome!),a vending & ice machine & tables set up under a gazebo so very comfortable to hang out and eat lunch there (or dinner on a cool, breezy evening) without having to keep trekking back and forth to your room. And yes, the pool was open during COVID. Everyone outside the pool was very respectful & had their masks on. BTW, if you need pool towels, you'll need to ask for them at the front lobby. Sometimes it gets busy but we asked for 4 and just reused them for a few days. We were able to leave them in our room when we checked out as well, which was convenient. The staff was wonderful! Very friendly and accommodating. And I liked that we could leave our room keys in our room at check out. Not sure if this is a COVID amenity but they should keep it. It was great not having to stop by the front office. The best part was how close it was to the West Entrance at Joshua Tree. That was the most important for us. All in all - decent hotel for the price.

Posted by on 6 Apr. 2021

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Comment from Hotel Management

6 Apr. 2021 by Manager

It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our staff and view. We hope to see you again to deliver you with a 5 star experience.

5 out of 5
Rooms were clean and nice. Front desk staff were so kind!

Posted by on 28 Mar. 2021

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Comment from Hotel Management

28 Mar. 2021 by Manager

We love hearing that we were able to provide you with such a wonderful experience. Our goal is to provide every guest with an exceptional stay. We look forward to your next stay!

2 out of 5
When we arrived in Twenty Nine Palms, we were very concerned about the ash and smoke in the area. The front desk attendant knew nothing about the present fire danger- just said that she wasn’t from the area and didn’t know anything about it. We had to ask around town for information. Very concerned if we needed to be evacuated during the night, she would not be the person I’d trust to follow through. Also the rooms weren’t spotless like I’d expect during covid. Bathroom tub was dirty. Bathroom door handle was broken. Rented two rooms and will never go back.

Posted by on 3 Aug. 2020

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Comment from Hotel Management

4 Aug. 2020 by Manager

Thank you for your review. I am sorry to hear that your most recent stay with us did not meet your expectations of quality service, accommodations and hospitality. This is certainly disheartening to hear and we want you to know that we are addressing the issue as guest service and satisfaction are our top priorities.

5 out of 5

Posted by on 7 Nov. 2019

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Comment from Hotel Management

7 Nov. 2019 by Manager

Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. We hope to have the chance to serve you again on your next visit.

1 out of 5
Confused with the other best western closer to Joshua tree

Posted by on 6 Oct. 2019

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Comment from Hotel Management

20 Nov. 2019 by Manager

It means so much to have earned your business. We appreciate the feedback regarding our hotel. We appreciate you for sharing your feedback as we continue to improve conveniences of our hotel for all of our guests.

4 out of 5
The best best western I visited. Staff very friendly. Breakfast was above the usual (fruit smoothies)

Posted by on 22 Apr. 2019

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Comment from Hotel Management

22 Apr. 2019 by Ashley

Thank you for your feedback! We hope to see you again on your next visit to the desert.

4 out of 5

Posted by on 22 Mar. 2019

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Comment from Hotel Management

1 Apr. 2019 by Liv

Thank You!

About the SureStay Plus by Best Western Twentynine Palms Joshua Tree

Location 71487 Twentynine Palms Highway, Twentynine Palms, CA 92277

Property Features

SureStay Plus by Best Western Twentynine Palms Joshua Tree offers its guests a seasonal outdoor pool, a spa tub, and a fitness center. A computer station is on site, and both WiFi and wired Internet are free in public spaces. There's an onsite 24-hour business center. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. A terrace, barbecue grills, and a vending machine are also featured at the business-friendly SureStay Plus by Best Western Twentynine Palms Joshua Tree. Self parking is free. This Twentynine Palms hotel is smoke free.

  • 82 guestrooms or units
  • 4 buildings
  • Continental breakfast (free)
  • Manager's reception (free)
  • Poolside lounge chairs
  • Business center (24 hours)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Concierge
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Free long-term parking , Free self parking , Free RV, bus, truck parking

Transport

  • Parking: Free self parking, extended parking, and RV/bus/truck parking

Room Amenities

SureStay Plus by Best Western Twentynine Palms Joshua Tree offers 82 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. 50-inch LCD televisions come with cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and complimentary toiletries. This Twentynine Palms hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • LCD television
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Guests are served free continental breakfast on weekdays from 5:30 AM to 9:00 AM and on weekends from 6:00 AM to 10:00 AM. The hotel hosts a free manager's reception daily.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

An adult age 18 or older must assume all liability for the booking. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. An adult age 18 or older must assume all liability for the booking.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 13 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, debit cards, and cash.

This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

  • No cribs (infant beds) available
  • No elevators
  • Children stay free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay free - 3
  • Debit cards
  • Staffed front desk
  • Children stay free 13
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • Property confirms they are implementing enhanced cleaning measures
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Masks are compulsory at the property

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 250 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Gardens
  • Best Western Gardens Hotel
  • Best Western Gardens Hotel Joshua Tree National Park
  • Best Western Gardens Hotel National Park
  • Best Western Gardens Joshua Tree National Park
  • Best Western Gardens National Park
  • Best Western Gardens Joshua Tree National Park Twentynine Palms
  • Best Western Garden Hotel Twentynine Palms
  • Best Western Twentynine Palms
  • Twentynine Palms Best Western
  • Best Western Gardens Hotel at Joshua Tree National Park
  • Sure Stay Plus by Best Western Twentynine Palms Joshua Tree
  • SureStay Plus by Best Western Twentynine Palms Joshua Tree Hotel

You should know

  • The seasonal pool will open March 25 and close November 20.
  • Pool access available from 8:00 AM to 10:00 PM.
  • Up to 3 children 13 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.