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Kempinski Hotel Khan Palace

5.0 star property
Family-friendly 5-star hotel near National Academic Theatre of Opera and Ballet of Mongolia

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Photo gallery for Kempinski Hotel Khan Palace

Bar (on property)
Exterior
Lobby
Bar (on property)
Bar (on property)

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Gym
  • Parking included
  • Housekeeping

Explore the area

View in a map
East Cross Road, Peace Avenue, Bayanzurkh District, Ulaanbaatar
  • Place, Sükhbaatar Square
    ‪2 min drive‬
  • Place, National Academic Theatre of Opera and Ballet of Mongolia
    ‪2 min drive‬
  • Place, Terelj National Park
    ‪4 min drive‬
  • Airport, Ulaanbaatar (UBN-Chinggis Khaan Intl.)
    ‪48 min drive‬

Room options

View all photos for Deluxe Room (Deluxe King room)

Deluxe Room (Deluxe King room)

Deluxe Room (Deluxe King room)

9.8 out of 10
Exceptional
(6 reviews)
  • 42 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room (Deluxe Room)

Deluxe Room (Deluxe Room)

Deluxe Room (Deluxe Room)

  • 42 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Room (Superior Twin Room)

Superior Room (Superior Twin Room)

Superior Room (Superior Twin Room)

9.4 out of 10
Exceptional
(6 reviews)
  • 31 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Executive Suite (Executive Suite)

Executive Suite (Executive Suite)

Executive Suite (Executive Suite)

  • 85 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room (Superior King Room)

Superior Room (Superior King Room)

Superior Room (Superior King Room)

9.4 out of 10
Exceptional
(3 reviews)
  • 31 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite (Presidential Suite)

Presidential Suite (Presidential Suite)

Presidential Suite (Presidential Suite)

10.0 out of 10
Exceptional
(1 review)
  • 110 sq m
  • Mountain view
  • Sleeps 4
  • 1 King Bed

View all photos for Classic Room (Classic Twin)

Classic Room (Classic Twin)

Classic Room (Classic Twin)

8.0 out of 10
Very good
(7 reviews)
  • 29 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Suite (Deluxe Suite)

Deluxe Suite (Deluxe Suite)

Deluxe Suite (Deluxe Suite)

10.0 out of 10
Exceptional
(1 review)
  • 65 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Suite (Superior Suite)

Superior Suite (Superior Suite)

Superior Suite (Superior Suite)

  • 65 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

About the area

Ulaanbaatar

Downtown Ulaanbaatar stay.Your stay at this Downtown Ulaanbaatar hotel places you within 2 miles (3 km) of Sükhbaatar Square and National Academic Theatre of Opera and Ballet of Mongolia. The Fine Arts Zanabazar Museum and Gandantegchinlen Monastery are also within 3 miles (5 km).

What's nearby

  • Sükhbaatar Square - 2 min drive - 1.7 km
  • National University of Mongolia - 2 min drive - 2.0 km
  • National Academic Theatre of Opera and Ballet of Mongolia - 2 min drive - 2.3 km
  • Terelj National Park - 4 min drive - 3.1 km
  • Gandantegchinlen Monastery - 5 min drive - 4.3 km

Getting around

  • Ulaanbaatar Station - 20 min drive
  • Ulaanbaatar (UBN-Chinggis Khaan Intl.) - 60 min drive

Restaurants

  • ‪Kempinski Hotel Khan Palace - ‬1 min walk
  • ‪Papa Cafe - ‬2 min walk
  • ‪Cup Chicken - ‬2 min walk
  • ‪Sekitei Japanese Restaurant - ‬7 min walk
  • ‪Lun Fu - ‬4 min walk

About this property

Kempinski Hotel Khan Palace

Family-friendly 5-star hotel near National Academic Theatre of Opera and Ballet of Mongolia
Kempinski Hotel Khan Palace offers its guests a sauna and a 24-hour fitness center. There are 3 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a 24-hour business center, meeting rooms, and limo/town car service. Event space at this hotel measures 2842 square feet (264 square meters) and includes a conference center. Multilingual staff, tour/ticket assistance, and concierge services are also featured at the luxury Kempinski Hotel Khan Palace. An airport shuttle (available 24 hours), a train station pick-up service, and a train station drop-off service are available for a fee. Free self parking is available. A complete renovation of Kempinski Hotel Khan Palace was completed in November 2019.

Smoking is allowed in designated areas at this 5-star Ulaanbaatar hotel.

  • 1 building
  • 99 guestrooms or units
  • 9 levels
  • 3 dining venues
  • Meeting rooms
  • 2842 sq ft of conference space
  • 264 sq m of conference space
  • Built in 2005
  • Deli
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Lockers available
  • Bar or lounge
  • Coffee shop
Kempinski Hotel Khan Palace offers 99 air-conditioned accommodations with minibars and laptop-compatible safes. These individually furnished accommodations have separate sitting areas. Beds feature Egyptian cotton sheets, down comforters, and premium bedding. A pillow menu is available. 40-inch LCD televisions come with premium cable channels, pay movies, and Netflix. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and bidets.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary newspapers and complimentary bottled water. Hypo-allergenic bedding, irons/ironing boards, and change of towels can be requested. A nightly turndown service is provided and housekeeping is offered daily.

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Property amenities

Family friendly

  • High chair
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Train station pick-up and drop-off shuttle (surcharge)
  • Limo/town car service
  • Free secured, uncovered self parking on site

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: USD 20 for adults and USD 10 for children
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Sauna
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (33 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk

Room amenities

Entertainment

  • 40-inch LCD TV with premium cable channels
  • Netflix
  • Pay movies

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Bathrobes
  • Bidet
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Heated bathroom floor
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Free daily newspapers
  • Heating (climate-controlled)
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • Laundry detergent
  • LED lighting
  • Phone
  • Separate sitting area
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in time starts at 2:00 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Renovations and closures

The following facilities are closed on Monday, Tuesday, Wednesday, Thursday, and Sunday:
  • Fitness facility
  • Health club
  • Sauna

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for USD 45.0 per day.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 20 for adults and USD 10 for children
  • Airport shuttle fee: USD 55 per vehicle (one-way, maximum occupancy 4)
  • Rollaway bed fee: USD 45.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, and cash. This property uses eco-friendly cleaning products. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.

We should mention

  • One child 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Kempinski Hotel Khan Palace
Kempinski Hotel Khan Palace Ulaanbaatar
Kempinski Khan Palace
Kempinski Khan Palace Hotel
Kempinski Khan Palace Ulaanbaatar
Khan Palace Hotel
Khan Palace Kempinski
Kempinski Hotel Ulaanbaatar
Kempinski Khan Ulaanbaatar
Kempinski Hotel Khan Palace Hotel
Kempinski Hotel Khan Palace Ulaanbaatar
Kempinski Hotel Khan Palace Hotel Ulaanbaatar

Reviews

Kempinski Hotel Khan Palace Reviews

9.0

Wonderful

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness
Rating 10 - Excellent. 234 out of 385 reviews
Rating 8 - Good. 115 out of 385 reviews
Rating 6 - Okay. 27 out of 385 reviews
Rating 4 - Poor. 7 out of 385 reviews
Rating 2 - Terrible. 2 out of 385 reviews

Reviews

10/10 Excellent

josephine

Liked: Cleanliness, amenities, property conditions & facilities
Staff comoetency and excellent customer service. Bed was very comfortable!
Stayed 1 night in Jul 2025

10/10 Excellent

Kornelis

Liked: Cleanliness, staff & service, property conditions & facilities
On oasis of high level comfort and dining in central, busy Ulaanbatar
Stayed 1 night in Jul 2025

10/10 Excellent

Joseph

Liked: Cleanliness, amenities, property conditions & facilities
had a good time.
Stayed 6 nights in Jun 2025

8/10 Good

Richard

Travelled with group
Liked: Cleanliness, amenities
No major issues
Stayed 1 night in Jun 2025

10/10 Excellent

Andrea Ignacio, Houston

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent service, and communication.We asked for transportation for our late flight into UB and were promptly serviced with a friendly driver from the hotel who was waiting for us. Very friendly and professional staff, always ready to assist and provide info on places. The spa is great with a wonderful masseuse and we used it twice, would have used it more if we had time, great price and service. Breakfast is also good and convenient, and the small coffee shop also has a breakfast option. Location wise, it's about 20-30 min walking to the center, museums, etc. Excellent service overall and would definitely stay again.
Stayed 6 nights in Jun 2025

10/10 Excellent

Maria

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in. Friendly and welcoming reception staff. Spacious twin room, tea/coffee in the room with extras supplied when requested. Bath and shower in bathroom and a loo that did everything but cook the dinner! Good quality bed linen and great comfy pillows. Negative - flex not long enough for the hair dryer to see into a mirror. Needs addressing. Did not eat there but had a take away breakfast from the coffee shop. Presented in a box and was lovely. Near plenty of shops and restaurants. Walkable to key sights. Easy for guides to pick up from.
Stayed 1 night in Jun 2025

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jun 2025

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely wonderful; professional, friendly and helpful staff. We got an upgrade to a huge suite. The breakfast was also incredible.
Stayed 1 night in Jun 2025

8/10 Good

Richard

Liked: Cleanliness, amenities, property conditions & facilities
Too hot and window handle broken so we couldnt leave it ajar.
Stayed 2 nights in May 2025

8/10 Good

Mark, Marina del Rey

Liked: Cleanliness, amenities, property conditions & facilities
A home away from home in Ulanbaatar. First, kudos to the wonderful staff. Everyone was so nice and helpful. I was welcomed warmly (and by name) often. The front desk set me up with a great driver and guide for a day outside the city at a very reasonable price. Service at breakfast was incredible. Even though it is a buffet, they still check on you frequently and bring you special juice blends and other treats. Food at the restaurants is very good overall. My room was large and comfortable. I had to do some work while I was there, and WiFi worked fast and well. Great bathroom. Loved the Japanese toilet. I probably should give five stars, but I didn't love the pillows. Also, the location, on the eastern edge of the rectangle that defines the City Center means the hotel is a little bit far from some of the attractions. UB is a very walkable city, but the hotel's location adds about 30 (mostly easy) minutes each way to every exploration. Overall, though, I was super happy with the Kempinski. They work hard to make you happy, and I was happy.
Stayed 3 nights in May 2025

10/10 Excellent

Ksenia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Favourite hotel in Ulaanbaatar. We will be back again!
Stayed 4 nights in May 2025

10/10 Excellent

Verified traveller

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was excellent, friendly, and attentive. The food was excellent; comfortable accommodations, convenient location, and a useful exercise area.
Stayed 4 nights in May 2025

10/10 Excellent

Brian, Los Angeles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, showing it's age a bit, but very large, spacious rooms and great service. Water pressure in the showers was good too.
Stayed 1 night in May 2025

8/10 Good

Eyal

Travelled with group
Liked: Cleanliness, room comfort
Stayed 1 night in May 2025

6/10 Okay

Tineka

Travelled with partner
The staff tried to correct their errors. I did not like that upon check in the staff did not know that they were a vip property.
Stayed 2 nights in Apr 2025

10/10 Excellent

Thane

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

No need to look elsewhere

Signature Mongolian hospitality. On all my trips to UB, I’ve never thought of staying any place else. This hotel has everything I need…location, friendliness, comfort, and the staff even remembers my name. They make me feel like family, and have helped me with all kind of minor matters (like eSIM and transportation, etc) Perfect experience. See you again soon Kempinski!
Stayed 3 nights in Mar 2025

10/10 Excellent

Brendan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

10/10 Excellent

Thane

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Unparalleled Mongolian hospitality

This is my third stay at the Kempinski! Beyond excellent service will keep me coming back. Comfortable, quiet, and friendly. Three little details stick out: 1) remembering my name (even the doorman!), 2) Having a to-go coffee and breakfast waiting at our 6:00am departure, and 3) three individuals helping me for 25 minutes with an eSIM glitch on my phone. Why would I ever stay anyplace else? Splendiferous
Stayed 2 nights in Mar 2025

10/10 Excellent

Oleksandr

Stayed 2 nights in Dec 2024

8/10 Good

Angrez

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
All over fantastic
Stayed 4 nights in Nov 2024

10/10 Excellent

Kevin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

severino, PANAMA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
hotel Great service great staff wonderful. Maybe the hotel the structure a little bit a little Old, but still current. And provides great services. wonderful staff
Stayed 9 nights in Oct 2024

8/10 Good

Sharon, Scottsdale

Wonderful staff, very good Japanese restaurant, room in need of repair and upgrade.
Stayed 2 nights in Sep 2024

10/10 Excellent

Steve

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, clean, modern hotel!
Stayed 3 nights in Sep 2024

8/10 Good

Sharon, Scottsdale

Liked: Cleanliness, staff & service, property conditions & facilities
Restaurants in the hotel were good, especially the Japanese food. Hotel staff wonderful. Hotel room itself in need of repair and upgrade.
Stayed 4 nights in Sep 2024