We were a little disappointed by the Lakeside Hotel. We felt that there was a lack of warmth and friendliness from some of the staff, and no real interest in ensuring we had a good stay. The initial check in was quite cold and business-like, and throughout our stay many staff dealt with us in quite a disinterested way. There was a fire alarm which woke us up one night. Having rushed outside, we weren't given any explanation or reassurance, and were just told it was ok to come back in. When we checked out, we werent asked how our stay was, we were just told there were no charges. There were some exceptions, but overall throughout our stay we felt the service lacked warmth.
We also weren't impressed by the food. At breakfast on one day, our food was both overcooked and cold by the time it reached us, which was about 30 minutes after we'd put in our orders. In fairness it was much better the next day when we went at a quieter time, but I would expect the quality of the food to be consistent (particularly given the cost) even if it takes a bit longer when it's busy.
The positive was the bed which was really comfy. It's a shame as the hotel is in a beautiful locaton, but I feel that there is a waste of the potential for this to be a place we'd want to return to.
