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4.2 out of 5

"***** - Clean spacious suite, courteous staff, parking onsite ***** - coin operated washing machine ** - complimentary breakfast average * - Poor loca ... " More

By a verified traveller on Fri 21 Feb 2020

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Hotel Description

3.5-star hotel near Hastings Racecourse

In suburbs

Within a 10-minute walk of this Hastings hotel, you'll find Hastings Racecourse and Playland Amusement Park. Pacific Coliseum and Empire Fields are also within half a mile (1 km).

Free perks

This hotel features a restaurant, a fitness center, and a bar/lounge. Traveling on business? Take advantage of the 3 conference rooms, free WiFi in public areas, and express check-out. Free perks include buffet breakfast, free self parking, and a cruise ship terminal shuttle.

Free WiFi, comfy beds

The 100 guestrooms feature comforts like pillowtop beds and premium bedding, while refrigerators and coffee/tea makers offer the conveniences of home. Flat-screen TVs come with cable channels, and other amenities include free WiFi and down comforters.

One Queen Bed Interior

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
C$109* Per night/room 9 Aug. - 10 Aug.

Traditional Room, 1 King Bed, Kitchenette, Corner

Bed Count 1 King Bed Maximum Occupancy 2 Max

Two Queen Beds (No View)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Traditional Room, 1 King Bed, Balcony

Bed Count 1 King Bed Maximum Occupancy 2 Max

Traditional Room, 2 Double Beds, Accessible, Balcony

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Traditional Room, 2 Double Beds, Balcony

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Atrium Inn Vancouver ratings based on 15 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Atrium Inn Vancouver

Everyone (8) Couples (1) Family (8)
2 out of 5
The hotel uses COVID-19 as a reason not to provide the basic hospitality services to guests. They advertise a buffet breakfast, but in actuality only prepare a "bagged breakfast" that is essentially a continental breakfast. It consist of a croissant, a small box of apply juice, cereal, milk and a banana. I advised front desk of my banana allergy who made a fuss to prepare a custom bag for me. Housekeeping does not enter your room during the length of your stay. The hotel asks you to remove linens and towels, place them in a black plastic bag and leave them outside of the door for room service to pick up. The hotel will then replace the bag of used linens/towels with new ones, again outside of your door and it is the guest's responsibility to make his/her own bed. If there is an issue with WiFi, the hotel connects you to their service provider to troubleshoot as opposed to solving the issue itself. No bueno. I do not recommend staying here unless all you need is a bed and a shower during your stay.

Posted by , from Toronto, ON on 2 Aug. 2020

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Comment from Hotel Management

3 Aug. 2020 by Genalyn Chambers

Dear Guest, Thank you for sharing your honest opinion. Yes, all had you mentioned was happening at the moment, these are to precautions while we have this pandemic. This is to ensure the safety and health of our guests and our staff. These procedures are all temporary set-backs. But our entire team are doing our part to make our guests happy, healthy and comfortable while they are staying with us. It might not work for some guest... but majority are happy that they checked-out our property with health and strength to go back to their home. Thank you very much again for your feedback. Kind reagrds, Genalyn Chambers

4 out of 5
Nice hotel ..clean and friendly staff. Convenient location.

Posted by on 25 Mar. 2019

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Comment from Hotel Management

25 Mar. 2019 by Juliana P.

Dear Guest, Thank you for your feedback. We are pleased that you were satisfied with your stay. We hope to accommodate you again in the future.

4 out of 5
***** - Clean spacious suite, courteous staff, parking onsite ***** - coin operated washing machine ** - complimentary breakfast average * - Poor location outside of downtown, nothing to see or do for vacationers...20 minutes drive to center. * - room was facing Hastings St. which gets quite busy even in the middle of the night.

Posted by on 21 Feb. 2020

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Comment from Hotel Management

22 Feb. 2020 by Monika

Dear Guest, Thank you for choosing to stay with us and for taking time to review our property. We do appreciate your feedback. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We look forward to welcoming you back to our hotel in the near future. Regards,

5 out of 5
Good place and near shopping. Near Downtown . Room clean

Posted by on 4 Nov. 2019

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Comment from Hotel Management

4 Nov. 2019 by Charmaine

Thank you so much for taking the time to leave a review. We really appreciate your business. Please let us know what we can do for you in the future.

5 out of 5

Posted by on 30 Aug. 2019

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Comment from Hotel Management

31 Aug. 2019 by Jenina S.

Thank you so much for your kind feedback!

4 out of 5
It was okay to stay the Atrium. I don’t want to write more.

Posted by on 22 Jul. 2019

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Comment from Hotel Management

23 Jul. 2019 by Genalyn C

Dear Guest, Thank you for sharing your thoughts. Kindly,

4 out of 5
Not unique. Close to airport and restaurants. Bit tired furnishings.

Posted by on 22 Jul. 2019

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Comment from Hotel Management

22 Jul. 2019 by Genalyn C

Dear Guest, Thank you very much in sharing your thoughts. Kindly,

4 out of 5
The room and common areas were very clean and nice. The staff was very helpful in arranging transportation and helping us to decide what to see in Vancouver.

Posted by on 9 Jul. 2019

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Comment from Hotel Management

9 Jul. 2019 by Ekeme Afia

Dear Guest, Thank you very much for sharing your thoughts and your experience during your stay with us. Thank you too for choosing Atrium Inn as your hotel while you are in Vancouver. We are all looking forward to welcome you again in our property. Kind regards,

5 out of 5
Hotel was great, just some wear and tear from age.

Posted by on 25 Jun. 2019

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Comment from Hotel Management

26 Jun. 2019 by Jenina S.

Thank you so much for your kind feedback! I am glad you enjoyed your stay with us.

4 out of 5
I appreciated the shuttle to the cruise dock, we enjoyed the little park down the street.

Posted by on 3 Jun. 2019

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Comment from Hotel Management

4 Jun. 2019 by Angel

Thank you so much for taking the time to leave a review. Your feedback is highly appreciated and important to us.

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. Public spaces have free WiFi. There are 3 meeting rooms available. A fitness center, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Atrium Inn Vancouver. Self parking is free. This 3.5-star Vancouver hotel is smoke free.

  • 1 building
  • 100 guestrooms or units
  • 4 levels
  • Built in 1986
  • Buffet breakfast (free)
  • Dining venue
  • Bar or lounge
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Vancouver Intl. Airport (YVR) (23.8 km / 14.8 mi)
  • Train station: Vancouver Pacific Central Station (5 km / 3.1 mi)
  • Property shuttles: Free cruise terminal shuttle
  • Parking: Free self parking

Room Amenities

Atrium Inn Vancouver offers 100 accommodations with complimentary newspapers and coffee/tea makers. Pillowtop beds feature down comforters and premium bedding. 42-inch flat-screen televisions come with premium cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Pillowtop beds
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Down blanket
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

Guests are served free buffet breakfast on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:30 AM to 10:30 AM.

Press Box Lounge - This bar specializes in American cuisine and serves dinner only.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 19

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This property provides a complimentary drop-off shuttle to Canada Place.

This property accepts credit cards only for all bookings where payment for the stay will be made on site instead of at the time of booking. Cash is not accepted.

This property will place a credit card authorization of CAD 50 within 24 hours of booking.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 10 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for CAD 15 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: CAD 25 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 2 per room (weight limit: 55 lbs)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.Contactless check-out is available.

  • Service animals are allowed
  • Noise-free rooms not guaranteed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Property does not follow sanitization practices of any association
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Parking height restrictions apply
  • Individually-wrapped food options are not available
  • Number of children who can stay free - 2
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CAD 25 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: CAD 15 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Atrium Inn Vancouver
  • Atrium Inn
  • Atrium Vancouver
  • Holiday Inn Vancouver
  • Atrium Inn Vancouver Hotel
  • Vancouver Holiday Inn Express
  • Atrium Inn Vancouver Vancouver
  • Atrium Inn Vancouver Hotel Vancouver
  • Holiday Inn Express Vancouver Hotel Vancouver

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Up to 2 children 10 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.