The staff were EXCELLENT; very kind and accomodating. However, my room was filthy (dead bugs on wall, stains on wall, stains on laundry including a yellow stain on the bedsheet) and I was not switched to a cleaned room after pointing the bedsheets out, the sheets were simply changed while I stood there (so I'm not comfortable with the mattress cleanliness, I didn't mind about staying in the room I paid for).
The area is in Gadtown, which is widely regarded as unsafe and does include a locked door because of this. Again, not to the fault of the hotel, but I was not comfortable walking in the evening and for the price I paid that was a lot.