3.5-star ski hotel near Lonsdale Quay Market, connected to a shopping center
Near the slopes
A stay at this Lower Lonsdale hotel places you within half a mile (1 km) of Lonsdale Quay Market and 3 miles (5 km) of Canada Place. Rogers Arena and BC Place Stadium are also within 3 miles (5 km).
Renovated in 2018
This hotel features a restaurant, a gym, and a bar/lounge. Traveling on business? Take advantage of the 4 conference rooms, as well as the 24-hour business center and free WiFi in public areas. Self parking, a grocery/convenience store, and a lobby fireplace are also offered.
Lonsdale Quay Hotel ratings based on 11 Verified Reviews
Review Summary
4.3
out of 5
4.5 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.5 out of 5.0
Room comfort0.0 out of 5.0
Hotel condition4.5 out of 5.0
Guest reviews for Lonsdale Quay Hotel
Everyone (6)Couples (3)Family (2)
4 out of 5
Secure and sufficient with pleasant helpful staff. Rooms were good but not particularly memorable. Impressive view of downtown Vancouver.
Posted by Robert on 1 Feb. 2023
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Comment from Hotel Management
4 Feb. 2023
by Nikhil
Dear Mr. Robert,Greetings from the Lonsdale Quay HotelThank you so much for choosing our hotel and taking the time to leave us a very candid review of your recent stay with us. Your feedback and comments are extremely valuable and important to us. Thank you for appreciating and recognizing the efforts taken by our staff. We are endlessly proud of our hardworking team, and I will personally share your feedback with them. It is only feedback from valued guests such as you that drives our team as well as me to meet our goal of exceeding guest expectations. It is my greatest pleasure to announce that we have been constantly implementing various upgrades in all our rooms and in the hotel , wherever necessary , for the utmost comfort and convenience of our valued guests staying with usOur endeavors are to ensure that, our valued guests receive the most superior service , in a well maintained and comfortable atmosphere. We also looked forward to improving our services and product with each stay and experience.We sincerely thank you for your patronage and supportWe look forward to welcoming you back to our hotel in the not-too-distant future.Thank you Warmest RegardsNikhil GeorgeVice Operations Manager
5 out of 5
Posted by Michael on 15 Jan. 2023
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Comment from Hotel Management
8 Mar. 2023
by Nikhil
Dear Mr. Michael,Greetings from the Lonsdale Quay HotelThank you so much for choosing our hotel and taking the time to leave us a very candid and a wonderful review of your recent stay with us. We are truly heartened to have received your kind and generous feedback. Thank you for rating us 5/5Your feedback and comments are extremely valuable and important to us. We are extremely delighted to hear that you have enjoyed your overall stay and experience with us.Our endeavors are to ensure that, our valued guests receive the most superior service, in a well maintained and comfortable atmosphere. We also looked forward to improving our services and product with each stay and experience.We sincerely thank you for your patronage and supportWe look forward to welcoming you back to our hotel in the not-too-distant future.Thank you kindly.Warmest RegardsNikhil GeorgeAssistant Operations Manager
1 out of 5
Terrible customer service, property is ok
Posted by Kieran on 19 Dec. 2022
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Comment from Hotel Management
24 Dec. 2022
by Nikhil
Dear Ms. Keiran,Greetings from the Lonsdale Quay HotelThank you so much for choosing our hotel and taking the time to leave us a very candid review of your recent stay with us. Your feedback and comments are extremely valuable and important to us. Please accept our sincere apologies for the shortcomings faced with your stay.Upon investigating your feedback/ comment, I would like to inform you that we do accept only a credit card for the incidentals . An authorization and not a sale is taken upon check-in and the same is refunded upon checkout. This a standard hotel policy followed by most hotels globally. Once again our sincere apologies for any inconvenience or misunderstanding that occurred upon check-in.Our endeavors are to ensure that , our valued guests receive the most superior service , in a well maintained and comfortable atmosphere. We also looked forward to improving our services and product with each and every stay and experienceWe sincerely thank you for your patronage and supportWe look forward to welcoming you back to our hotel in the not-too-distant future.Thank you Warmest RegardsNikhil GeorgeFront Office Manager
5 out of 5
Posted by a verified traveller on 17 Mar. 2021
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Comment from Hotel Management
31 Mar. 2021
by M
Dear Guest,
Thank you for your review. We hope to welcome you back again!
Best,
Management Team
Lonsdale Quay Hotel
5 out of 5
The view,the room,comfy bed,in all very comfortable. Helpful front desk. Easy parking.
Posted by a verified traveller on 1 Nov. 2020
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Comment from Hotel Management
2 Nov. 2020
by M
Dear Guest,
Thank you for your wonderful review and your support during this difficult time. We are thrilled that you enjoyed your stay with us and found our team very helpful! We do look forward to more opportunities to welcome you back again!
Best,
Management Team
Lonsdale Quay Hotel
5 out of 5
The location is excellent----restaurants are many and all within easy walking distance. The hotel upgraded our room at their own volition, and it was excellent. We had a great view of the Inner Harbour--and we could walk to stores/restaurants.
Posted by Marilynn, from Vancouver, BC on 23 Jul. 2020
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Comment from Hotel Management
23 Jul. 2020
by F Steen
We are so pleased that you enjoyed your stay. Thank you for your support of our hotel during this difficult time.
5 out of 5
View of Vancouver and all the shops & market
We want to come back and spend a couple days to further explore area.
Posted by a verified traveller on 12 Jul. 2020
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Comment from Hotel Management
13 Jul. 2020
by F Steen
We are so happy that you enjoyed your stay with us. Thank you for your support during this difficult time in our industry!
5 out of 5
Posted by a verified traveller on 22 Jun. 2020
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Comment from Hotel Management
22 Jun. 2020
by F Steen
We are so happy you enjoyed your stay! Thank you for supporting us!
5 out of 5
Beautiful view of the ocean from our room. Very clean and quiet hotel. Perfect location in Lonsdale Quay close to a wealth of restaurants and shopping.
Posted by Leslie, from Calgary on 17 Jun. 2020
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Comment from Hotel Management
17 Jun. 2020
by M
Dear Leslie,
Thank you for your kind review. We are really happy that you found the location to be perfect and enjoyed our clean and quiet rooms. We do look forward to have the pleasure to welcome you back soon!
Best,
Management Team
Lonsdale Quay Hotel
2 out of 5
Posted by AMIN on 11 Jul. 2022
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Comment from Hotel Management
10 Dec. 2022
by Nikhil
Dear Ms. Amin,Greetings from the Lonsdale Quay Hotel Thank you for choosing our hotel and taking the time to leave us a very candid review of your recent stay with us. Your feedback and comments is extremely valuable to us. Please accept our sincere apologies for the shortcomings faced with your stay.Our endeavors are to ensure that , our valued guests receive the most superior service , in a well maintained and comfortable atmosphere. We also looked forward to improving our services and product with each and every stay and experience. We sincerely thank you for patronage and support We look forward to welcoming you back to our hotel. Thank You Warmest Regards Nikhil George Front Office Manager
This hotel's ski shuttle (surcharge) will get you to the slopes in no time. At the end of the day, order après-ski drinks at the hotel's bar. There's a restaurant on site. WiFi and wired Internet are free in public spaces. For a fee, parking is available. A complete renovation of Lonsdale Quay Hotel was completed in February 2018. This 3.5-star North Vancouver hotel is smoke free.
70 guestrooms or units
2 levels
1800 sq ft of conference space
167 sq m of conference space
Built in 1986
Business center (24 hours)
Conference center
Breakfast available (surcharge)
Dry cleaning
Self-service laundry
Front desk (24 hours)
Express check-out
Staff is multilingual
Storage area for luggage
Front-desk safe
Tour and ticket information
Concierge
Wedding services available
Convenience store
Outdoor picnic space
Gift shop
Beauty salon
Fireplace in lobby
ATM
Onsite shopping
Elevator
No smoking on site
Bar or lounge
Dining venue
Internet
Available in all rooms:
Free WiFi
, Free wired internet
Available in some public areas:
Free WiFi
, Free wired internet
Parking
Self parking (surcharge)
Transport
Property shuttles: Ski shuttle
Parking: Self parking available for a surcharge
Room Amenities
Lonsdale Quay Hotel offers 70 accommodations with complimentary bottled water and coffee/tea makers. Each accommodation is individually furnished. 37-inch flat-screen televisions come with premium cable channels. Bathrooms include shower/tub combinations with rainfall showerheads, bathrobes, designer toiletries, and complimentary toiletries. This North Vancouver hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested. Renovation of all guestrooms was completed in February 2018.
In-room dining (limited hours)
Flat-screen television
Cable channels
Premium channels
Microwave
Coffee maker
Hypo-allergenic bedding
Shower and tub combination
Rainfall showerhead
Cribs (surcharge)
Housekeeping (daily)
Local calls (free)
Hair dryer
Bathrobes
Designer toiletries
Iron and ironing board
Desk
Blackout drapes
Climate control (air conditioning)
Ensuite bathroom
Unique furnishings
Connecting rooms available
Wheelchair accessible
Toothbrush and toothpaste available
Food & Drink
For a fee, guests can enjoy full breakfast daily from 7:00 AM to 11:00 AM.
Waterfront Bar and Grill - Overlooking the ocean, this restaurant serves breakfast, dinner, and light fare. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.
Hotel Policies
Check-in
Check-in time starts at 3:00 PM
Minimum check-in age is: 21
Check-in time ends at 5:30 AM
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Check-out by 11 AM
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are available for CAD 25.0 per night.
Cribs (infant beds) are available for CAD 25.0 per day.
Pet Policy
Pets: CAD 35.00 per accommodation, per day
Service animals are exempt from fees
Policies
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. This property uses eco-friendly cleaning products.
For guests' safety, the property includes a smoke detector and window guards in each accommodation. This property advises that enhanced cleaning measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).
Parking height restrictions apply
Service animals are allowed
Service animals are exempt from fees/restrictions
Debit cards not accepted
Staffed front desk
Smoke detector
LGBTQIA friendly
Credit card pre-authorization
Property is cleaned with disinfectant
Property confirms they are implementing enhanced cleaning measures
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property is not currently implementing any guest safety measures
Property follows sanitization practices of Safe Travels (WTTC - Global)
Guest accommodation is not sealed after cleaning
Electrostatic spray is not used for disinfection
Fees
Guests will be asked to pay the following charges at the property:
Deposit: CAD 100 per accommodation, per stay
Service fee: CAD 12.00 per accommodation, per night
We've listed all charges provided to us by the property.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for full breakfast: approximately CAD 15.00–30.00 for adults, and CAD 15.00–30.00 for children
Covered self parking fee: CAD 28.75 per night (in/out privileges)
Pet fee: CAD 35.00 per accommodation, per day
Service animals are exempt from fees
Crib (infant bed) fee: CAD 25.0 per day
Rollaway bed fee: CAD 25.0 per night
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Hotel Lonsdale
Hotel Lonsdale Quay
Lonsdale Hotel
Lonsdale Quay
Lonsdale Quay Hotel
Lonsdale Quay Hotel North Vancouver
Lonsdale Quay North Vancouver
Quay Hotel
Lonsdale Quay Hotel Hotel
Lonsdale Quay Hotel North Vancouver
Lonsdale Quay Hotel Hotel North Vancouver
You should know
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
