4.3 out of 5

"We had a beautiful view of the harbor and the room was delightful. The staff was very friendly and helpful when trying to find restaurants or places ... " More

By a verified traveller on Sat 11 Aug 2018

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City Room, 1 King Bed (Cityside)

Bed Count 1 King Bed Maximum Occupancy 2 Max
C$140 per night

Room, 1 King Bed, Partial Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

City Room, 2 Double Beds, City View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible, Patio

Bed Count 1 King Bed Maximum Occupancy 2 Max

Pinnacle Hotel Harbourfront ratings based on 24 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Pinnacle Hotel Harbourfront

Everyone (13) Couples (1)
4 out of 5
Alex, the Concierge was the best. She was beyond helpful! She knows Vancouver and provided intimate details of sites to see to places to eat. We witnessed Alex graciously assist each person with a smile on her face the entire time. The only concern we had was with the service at the restaurant. It was too slow.

Posted by on 5 Dec 2018

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Comment from Hotel Management

10 Dec 2018 by Guest Services

Good Morning and thank you for your review. We are happy to hear your feedback especially with regards to Alex, we are lucky to have her. I am sorry to hear your experience in the restaurant was not up to par and will pass your feedback onto P2B directly. Kind Regards,

3 out of 5
I thought the hotel was decent. The room itself was standard. I did have a great view of the harbor, which was nice. For some reason the room had very loud noises. The fridge was very loud as well some other noises coming from what seemed to be the fan, even though it wasn't even on. Also, for some reason we got a knock at the door at 2:45 in the morning from housekeeping, saying we ordered toothpaste from them. This person kept on knocking, i thought i was dreaming at first. Anyway, i brought it up to the front desk to see what it was about, and her response was "that doesnt usually happen". I didnt know what to say next. It also had complimentary bikes. That was nice. Overall it was a ok experience, but dont think i will be coming back. Sorry.

Posted by , from San Francisco on 24 Oct 2018

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Comment from Hotel Management

31 Oct 2018 by Nakul

Dear Daniel, Thank you for staying with us, and for taking the time to submit a review. We appreciate your valuable feedback, and we take our guests comments and concerns seriously. Please be sure that your comments will be passed on to the concerned departments for investigation. We are disappointed to hear that your stay with us did not meet your expectations. We hope you give us another chance to serve you. Thank you, Nakul Hegde Assistant Front Office Manager

5 out of 5
We had a beautiful view of the harbor and the room was delightful. The staff was very friendly and helpful when trying to find restaurants or places to shop.

Posted by , from Vancouver BC on 11 Aug 2018

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5 out of 5
Great location for food,drink and tourist activities. Love the views from our room!

Posted by on 17 Jul 2018

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4 out of 5

Canadian Comfort

Pros: Location, Location, Location.
Cons: The pool area is nice, but the Hot Tub is too small.
Location: Centrally Located in downtown and 2 blocks from the waterfront.
Location is very nice.A short walk from the Sky Train to the Hotel Pinnacle. A short walk to the harbor front. A short walk to Canada place. Nice in house restaurant. Larger rooms. Friendly professional staff especially, Ciara, from room service. Nice indoor pool and exercise room. We enjoyed this hotel and I do fully recommend this hotel.

Posted by on 3 Apr 2018

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Comment from Hotel Management

19 Apr 2018 by .

Dear Guest, Thank you for taking the time to post your review following your recent stay with us. We are very happy to hear that you enjoyed the location and restaurant in the hotel. Thank you for your kind comments about Ciara from our room service department, we will certainly pass your comments along to her management team. We hope we will have the opportunity to welcome you back to the hotel in the future. Warm Regards, Ciara Murphy Assistant Front Office Manager

5 out of 5
Our stay at the Pinnacle was beyond our expectations, for the basic room that we had paid for. Not only did we have comfortable beds and a beautiful view of the city and the mountains, but the hotel staff were friendly and helpful, especially the housekeeping employees and the bellmen. Arthur, Gildo, and Ted stood out to us, as they were exceptionally kind to us. The location of the hotel was perfect, and was close to the visitor centres and all of the public transportation systems. Overall, I highly recommend the Pinnacle Hotel for people visiting Vancouver, and is my first choice of hotel if I were to return to B.C.

Posted by on 31 Mar 2018

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5 out of 5

Christmas stay

Pros: The staff was very helpful and friendly. The location was excellent very close to Canada Place were all the tours left from.
Cons: Information on holiday meals and service .
Location: In the heart of downtown walking distance to several areas. Very close to pick up areas for tours nice view of harbor
Vacation over Christmas stayed several days with family.. Very close to everything including the Christmas Market that we came to see. Dining room nice and great food. Wish they had given more information on meals during the holidays at the hotel. Service even on Christmas Day was more than expected.

Posted by , from seattle on 30 Dec 2017

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Comment from Hotel Management

6 Jan 2018 by .

Dear Karen, Thank you for staying with us over the holiday period and taking the time to post your review, we appreciate your feedback. It is great to hear that you found the staff to be friendly and helpful and that you were happy with the location of the hotel. We had dropped letters in all guest rooms with all of the information and prices on dining options in the hotel over Christmas so we are very sorry that you did not receive this. Thank you again for your feedback. Warm Regards, Ciara Murphy Assistant Front Office Manager

4 out of 5

Very nice stay again.

Pros: Great location
Cons: Pool and hot tub working
Location: Jack Poole Plaza, shopping and water front sea wall.
Staff are superb and eager to accommodate you. Great happy hour every day. Was sad to know the hot tub was under repairs this visit. However was offered guest passes for across the street. Lovely view of Vancouver harbour. We will be back.

Posted by , from vancouver on 23 Mar 2017

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5 out of 5

Beautiful Harborfront Hotel

We traveled to Vancouver by train from Seattle and were very pleased with The Pinnacle Hotel. Our rooms were lovely, very clean and had wonderful views of the harbor. The hotel well located for those who like to explore on foot. There are excellent restaurants nearby and Stanley Park is just a little over a mile away. The hotel is very busy in the lobby but was quiet in our rooms. Very nice.

Posted by , from Hickory, North Carolina on 18 Jun 2016

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5 out of 5
Staff were extremely accommodating of our request for an extra guest and provided superior customer service. Room was clean, exactly as shown on Internet and option was available to save water by not having daily linen changes. As visitors from the desert, we appreciated this conservation effort! Free wifi was a also a plus. The hotel's location back a bit from the bay front mitigated the noise of the busy float plane operation in Coal Harbour.

Posted by on 20 May 2016

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About the Pinnacle Hotel Harbourfront

Location 1133 Hastings St W, Vancouver, BC V6E3T3

Property Features

Pinnacle Hotel Harbourfront offers its guests an indoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. You'll find a business center on site. Event space at this hotel measures 24004 square feet (2230 square meters) and includes conference space. A terrace, tour/ticket assistance, and multilingual staff are also featured at the eco-friendly Pinnacle Hotel Harbourfront. Parking is available for a fee. This 4-star Vancouver hotel is smoke free.

  • 1 building
  • 442 guestrooms or units
  • 19 levels
  • 24004 sq ft of conference space
  • 2230 sq m of conference space
  • Built in 1975
  • Dining venue
  • Bar or lounge
  • Childcare (surcharge)
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Indoor pool
  • Free WiFi
  • Babysitting or childcare (surcharge)
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Long-term parking (surcharge) , Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Vancouver, BC (YVR-Vancouver Intl.) (14.4 km / 8.9 mi)
  • Train station: Vancouver Pacific Central Station (3 km / 1.9 mi)
  • Metro station: Burrard Station (0.5 km / 0.3 mi)
  • Parking: Valet parking, self parking, and extended parking available for a surcharge

Room Amenities

Pinnacle Hotel Harbourfront offers 442 air-conditioned accommodations with safes and complimentary newspapers. Beds feature premium bedding. 37-inch LCD televisions come with premium digital channels and pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • In-room dining (limited hours)
  • LCD television
  • Digital channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6:30 AM to 11 AM.

P2b bistro and bar - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.