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4.2 out of 5

"The water faucet would only turn hot never warm so we would wash our hands with boiling hot water. Also the toilet would take forever to fill up agai ... " More

By a verified traveller on Sun 04 Dec 2022

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Hotel Description

4-star eco-friendly hotel near Canada Place

Oceanside stay

Within a 10-minute walk of this Downtown Vancouver hotel, you'll find Vancouver Waterfront and Canada Place. Canada Place Cruise Ship Terminal and Robson Street are also within half a mile (1 km).

Business services

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the business center and free WiFi in public areas. Enjoy the gym and conveniences like a 24-hour front desk and laundry facilities.

City Room, 2 Double Beds, City View

Bed Count 2 Full Beds Maximum Occupancy 4 Max
CA $184* Per night/room 18 Dec. - 19 Dec.

Room, 1 King Bed (Partial Harbourview)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

City Room, 1 King Bed (Cityside)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed, Accessible, Patio

Bed Count 1 King Bed Maximum Occupancy 2 Max

Pinnacle Hotel Harbourfront ratings based on 21 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Pinnacle Hotel Harbourfront

Everyone (9) Couples (4) Family (4)
4 out of 5
The water faucet would only turn hot never warm so we would wash our hands with boiling hot water. Also the toilet would take forever to fill up again and we couldn’t flush after a long time.

Posted by on 4 Dec. 2022

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5 out of 5
Great room. We were able to check in early Only dislike was the loud a/c unit kept cycling every 5 minutes through the night

Posted by on 31 Aug. 2022

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Comment from Hotel Management

2 Sep. 2022 by Michael

Greetings,Thank you for choosing Pinnacle Hotels, and for taking the time to fill out our survey. Your valuable input will be shared with our team, and will help us to continue to improve and provide great service for our guests. We hope to have you back again in the near future.

1 out of 5
The best thing I have to offer this hotel is the shower products which I quite liked. Upon checking in I didn't get the room I booked and no one seemed to care. The room had several unclean conditions and when asked on check out if I enjoyed my stay I relpied, "This was my first stay and it will be my last" They simple responded "Oh I am sorry" and I went on my way. Super unhelpful, poorly managed and cleaned and a waste of money.

Posted by on 9 May 2022

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Comment from Hotel Management

11 May 2022 by Ciara

Dear Margaet, Thank you for sharing your experience about your stay. We are disappointed that we fell short during your time with us. Please accept our sincerest apologies, and rest assured this is not the level of quality on which we normally pride ourselves. We are sorry that we did not have the opportunity to speak with you before your departure. If you would like to discuss your experience in further detail please do not hesitate to contact us directly. Thank you for choosing Pinnacle Hotels. Warm Regards, Ciara Murphy Assistant Front Office Manager

5 out of 5

Posted by on 22 Mar. 2022

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5 out of 5

Posted by on 7 Feb. 2022

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4 out of 5

Posted by on 4 Jul. 2021

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Comment from Hotel Management

18 Jul. 2021 by .

Thanks for staying with us. We appreciate your feedback!

4 out of 5

Posted by on 12 Jul. 2020

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4 out of 5
Location is excellent, service and staff are polite and friendly and the room was well modern and clean

Posted by on 11 Jan. 2020

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1 out of 5
The level of noise in the room is loud , they said came from the water pipe. Unfortunately we had a wild neighbor, wake up us at 4.30 am the hotel help us to cam him down but it’s been the worse night ever after a 7 hour drive . We needed the rest that we didn’t have it so we don’t recommend this hotel . I must say, the staff is great . The hotel is old and we had bad luck

Posted by , from Portland on 15 Oct. 2022

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Comment from Hotel Management

16 Oct. 2022 by Director of Front Office

Thank you Carlota for taking the time to write a review, it was a pleasure to meet you yesterday. Please allow me to apologize once again for your poor experience with us. I would like to assure you that your concerns are taken very seriously, and we are addressing them with our team. We do hope that in the future we have the opportunity to welcome you back, and if I may assist in any way, please don't hesitate to contact me. Thank you for choosing Pinnacle Hotels.Warmest regards,Deirdre

5 out of 5
Staff was very helpful.

Posted by on 3 Oct. 2022

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Comment from Hotel Management

16 Oct. 2022 by Director of Front Office

Thank you Sarah for choosing Pinnacle Hotels, and for posting your 5 star review of the hotel. We are thrilled that you enjoyed your time with us. We hope that we might have an opportunity to welcome you back to Pinnacle Hotels in the future. Warmest regards,Deirdre

About the Pinnacle Hotel Harbourfront

Location 1133 Hastings St W, Vancouver, BC V6E3T3

Property Features

Pinnacle Hotel Harbourfront offers its guests an indoor pool and a fitness center. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. There's an onsite business center. Event space at this hotel measures 24004 square feet (2230 square meters) and includes conference space. A terrace, tour/ticket assistance, and multilingual staff are also featured at the eco-friendly Pinnacle Hotel Harbourfront. For a fee, parking is available. This 4-star Vancouver hotel is smoke free.

  • 1 building
  • 442 guestrooms or units
  • 19 levels
  • 24004 sq ft of conference space
  • 2230 sq m of conference space
  • Built in 1975
  • Deli
  • Childcare (surcharge)
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Refrigerator

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet , Internet access in public areas - high speed , Internet access in public areas - surcharge

Parking

Self parking (surcharge)

Transport

  • Train station: Vancouver Waterfront Station (0.7 km / 0.4 mi)
  • Metro station: Burrard Station (0.5 km / 0.3 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Pinnacle Hotel Harbourfront offers 442 accommodations with safes and complimentary bottled water. Accommodations offer separate sitting areas. Beds feature premium bedding. 37-inch LCD televisions come with premium digital channels and pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers. This Vancouver hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Sitting area
  • In-room dining (limited hours)
  • LCD television
  • Digital channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 6:30 AM to 11:00 AM and on weekends from 7:00 AM to 11:00 AM.

P2b bistro and bar - This bistro serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 19
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.

Pet Policy

  • Pets: CAD 35.00 per accommodation, per stay
  • Maximum 2 per room
  • Food and water bowls are available
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and debit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas. Contactless check-out is available.

  • Children stay free
  • Parking height restrictions apply
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay free - 2
  • Debit cards
  • Staffed front desk
  • Children stay free 18
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays
  • Staff temperature checks are conducted regularly
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitization practices of any association
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Mobile key entry is not available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between CAD 14 and CAD 35 per person (approximately)
  • Self parking fee: CAD 37.76 per night
  • Pet fee: CAD 35.00 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Harbourside Hotel Vancouver
  • Renaissance Harbourside
  • Renaissance Harbourside Hotel
  • Renaissance Harbourside Hotel Vancouver
  • Renaissance Hotel Harbourside
  • Renaissance Vancouver Harbourside
  • Pinnacle Hotel Harbourfront Vancouver
  • Renaissance Vancouver Hotel Harbourside
  • Vancouver Harbourside
  • Vancouver Hotel Harbourside
  • Pinnacle Hotel Vancouver Harbourfront
  • Pinnacle Hotel Harbourfront
  • Pinnacle Vancouver Harbourfront
  • Pinnacle Harbourfront
  • Renaissance Vancouver
  • Vancouver Renaissance
  • Pinnacle Harbourfront Vancouver
  • Pinnacle Harbourfront
  • Pinnacle Hotel Harbourfront Hotel
  • Pinnacle Hotel Harbourfront Vancouver
  • Pinnacle Hotel Harbourfront Hotel Vancouver

You should know

  • Pool access available from 5:00 AM to 11:00 PM.
  • Up to 2 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

  • Green Key Eco-Rating Program
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.