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"The Sandman hotel front office staff were very friendly and polite and professional. Even though I booked the reservation not knowing that I had to pa
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A stay at this Downtown Vancouver hotel places you steps from BC Place Stadium and a 5-minute walk from Queen Elizabeth Theatre. Rogers Arena and Granville Street are also within half a mile (1 km).
Dining options, 2 bars/lounges
This smoke-free hotel includes 2 restaurants, an indoor pool, and a spa tub. Relax with a drink at one of the 2 bars/lounges and get perks like free WiFi. There's a fitness center on site, and a 24-hour front desk and a convenience store are also provided.
Free WiFi, flat-screen TVs
In addition to flat-screen TVs with cable channels, the 302 guestrooms offer free WiFi and room service. Coffee/tea makers, hair dryers, and phones are also available.
Sandman Hotel Vancouver City Centre ratings based on 24 Verified Reviews
Review Summary
3.9
out of 5
4.0 out of 5.0
Room cleanliness4.0 out of 5.0
Service & staff4.5 out of 5.0
Room comfort4.0 out of 5.0
Hotel condition4.0 out of 5.0
Guest reviews for Sandman Hotel Vancouver City Centre
Everyone (12)Couples (4)Family (5)
5 out of 5
The Sandman hotel front office staff were very friendly and polite and professional. Even though I booked the reservation not knowing that I had to pay by Master Card or Visa Card.but your wonderful evening staff on duty help us out by getting us to pay using my TD Visa Debit Card
They were so obliging.very helpful.and always smiling .
Thank-you for your all your help.and being so understanding and patience with us.
Overall I had a wonderful stay and would share my wonderful experience stay at your hotel to all my friend and family members.
Once again thank you very much.
Daphne and John
Posted by Daphnejohn, from Langley BC on 3 Jul. 2020
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Comment from Hotel Management
3 Jul. 2020
by Jesse
Dear Daphne and John,
Thank you for your great review. We are so happy to hear our staff were able to help at check in.
We are looking forward to welcoming you back for another stay at the Sandman Hotel.
Best regards,
Jesse Steele
General Manager
4 out of 5
Posted by a verified traveller on 2 Mar. 2020
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Comment from Hotel Management
2 Mar. 2020
by Paul
Dear valued Guest,
Thank you for choosing to stay with us. We trust your stay was most enjoyable.
We look forward to welcoming you next time.
4 out of 5
Posted by a verified traveller on 24 Dec. 2019
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Comment from Hotel Management
3 Jan. 2020
by Paul
Dear valued Guests,
Thank you for choosing to stay with us. We trust your stay was most enjoyable.
We look forward to welcoming you back next time.
4 out of 5
Posted by a verified traveller on 14 Oct. 2019
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Comment from Hotel Management
20 Oct. 2019
by paul
Thank you for staying with us recently. We trust your stay with us was most enjoyable.
We look forward welcoming you back next time.
3 out of 5
Kind staff who helped us through checking in. One thing we found that wasn't pleasing, our door lock in the hotel room did not work. We called and got moved up one floor, just to find the door didn't lock either!! Called once more and they sent up maintenance up to fix the door and the worker told me it wasn't a big deal it was broken. Finally fixed it, and we had no issues with the door after that. Second room did not have microwave like the first did. Room service food was cold. Both rooms had a view of construction and a wall. Walking distance to everything and sky train was 5 minute walk.
Posted by a verified traveller on 7 Oct. 2019
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Comment from Hotel Management
3 Nov. 2019
by Paul
Dear valued guest,
We are disappointed that we did not meet your expectations and appreciate you letting us know. We will use this as a learning opportunity, and we will make sure this does not happen again. Happy you found our staff helpful during check in.
We do look forward to welcoming you back to our wonderful walk everywhere location in downtown Vancouver.
3 out of 5
Heater/air in my room was unregulated and difficult to work. I also noticed that their is no plugs unused, it’s ridiculously funny I had to unplug things to charge my phone by my bed. Also, this is not worth 200+ a night. Not even close and I’ll never stay at another sandman again. The extra 75 bucks gets you
Immaculate rooms and service.
Posted by a verified traveller on 24 Aug. 2019
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Comment from Hotel Management
24 Aug. 2019
by Paul
Thank you for staying with us recently and for giving us feed back regarding your stay.
We regret to hear any inconvenience you may have during your stay. Try our Corporate tower next time, you`ll be surprised of the amenities it offers. Hope you will give us a try next visit to Vancouver.
3 out of 5
Posted by a verified traveller on 26 Mar. 2019
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3 out of 5
Posted by a verified traveller on 22 Mar. 2019
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5 out of 5
Posted by a verified traveller on 12 Feb. 2020
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Comment from Hotel Management
12 Feb. 2020
by Jesse Steele
Dear Guest,
Thank you for your 5 star rating. We look forward to welcoming you back.
Best regards,
Jesse Steele
General Manager
5 out of 5
It was located in the center. Close vicinity to the terminals.
Posted by IVY on 22 Jan. 2020
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Comment from Hotel Management
25 Jan. 2020
by Paul
Dear IVY,
Thank you for choosing and staying with us. Yes, location is central close to everything.
We look forward welcoming you back soon.
Sandman Hotel Vancouver City Centre offers its guests an indoor pool, a spa tub, and a fitness center. There are 2 restaurants on site, along with a grocery/convenience store. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site and WiFi is free in public spaces. There's an onsite business center. Tour/ticket assistance, a vending machine, and multilingual staff are also featured at the eco-friendly Sandman Hotel Vancouver City Centre. For a fee, parking is available. This 3-star Vancouver hotel is smoke free.
302 guestrooms or units
2 dining venues
2 bars or lounges
Business facilities
Breakfast available (surcharge)
Front desk (24 hours)
Express check-in
Express check-out
Staff is multilingual
Storage area for luggage
Front-desk safe
Tour and ticket information
Convenience store
Gift shop
Fireplace in lobby
Television in lobby
ATM
Bellhop
Elevator
No smoking on site
Family Friendly Amenities
Indoor pool
Free WiFi
Grocery/convenience store
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Self parking (surcharge)
Transport
Airport: Vancouver Intl. Airport (YVR) (13.3 km / 8.2 mi)
Train station: Vancouver Waterfront Station (1.1 km / 0.7 mi)
Metro station: Stadium-Chinatown Station (0.2 km / 0.1 mi)
Parking: Self parking available for a surcharge
Room Amenities
Sandman Hotel Vancouver City Centre offers 302 accommodations with coffee/tea makers and hair dryers. 32-inch flat-screen televisions come with cable channels and pay movies. Bathrooms include shower/tub combinations and complimentary toiletries. This Vancouver hotel provides complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.
In-room dining (limited hours)
Flat-screen television
Cable channels
Movies for purchase
Coffee maker
Shower and tub combination
Housekeeping (daily)
Hair dryer
Toiletries (free)
Telephone
Iron and ironing board
Blackout drapes
Climate control (air conditioning)
Ensuite bathroom
Food & Drink
For a fee, guests can enjoy full breakfast daily from 6:30 AM to 10:30 AM.
Moxies Grill and Bar - This restaurant specializes in American cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available.
Shark Club Sports Bar - This sports bar specializes in American cuisine and serves lunch and dinner. Open daily.
Room service (during limited hours) is available.
Hotel Policies
Check-in
Check-in time starts at 4 PM
Check-in time ends at midnight
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Kids stay free! Children 16 years old and younger stay free when using existing bedding.
Rollaway/extra beds are not available.
Cribs (infant beds) are not available.
Pet Policy
Pets: CAD 20 per pet, per night
Maximum 1 per room
Certain rooms only, restrictions apply
You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
Service animals are exempt from fees
Policies
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer.Each guestroom is kept vacant for a minimum of 72 hours between bookings.
Service animals are exempt from fees/restrictions
Staff temperature checks are conducted regularly
Temperature checks are not available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Property is cleaned with disinfectant
Staff wears personal protective equipment
Masks are available to guests
Debit cards not accepted
Gloves are available to guests
Protective clothing is not available to guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Staffed front desk
Social distancing measures are in place
No rollaway/extra beds available
Property follows regional sanitization guidelines
No cribs (infant beds) available
Property does not follow regional sanitization guidelines
Property confirms they are implementing enhanced cleaning measures
Gap period enforced between guest stays 72 hours
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Breakfast fee: between CAD 10 and CAD 25 for adults, CAD 10 and CAD 25 for children (approximately)
Self parking fee: CAD 25 per night
Pet fee: CAD 20 per pet, per night
Service animals are exempt from fees
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Hotel Sandman
Sandman Hotel Vancouver City Centre
Sandman Vancouver City Centre
Sandman Vancouver City Centre Hotel
Vancouver City Centre Sandman
Sandman Hotel Vancouver
Sandman Vancouver
Sandman Hotel
Sandman Vancouver City Centre
Sandman Hotel Vancouver City Centre Hotel
Sandman Hotel Vancouver City Centre Vancouver
Sandman Hotel Vancouver City Centre Hotel Vancouver
You should know
Children 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
