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"everything was excellent except the lady in the cafeteria didn't brought water with coffee " More

By a verified traveller on Thu 28 Feb 2019

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Hotel Description

4-star eco-friendly hotel in Guildford

In entertainment district

A stay at this Guildford hotel places you within half a mile (1 km) of Guilford Town Centre and 3 miles (5 km) of Central City Shopping Centre. Also, Holland Park is within 3 miles (5 km) and Guildford Golf and Country Club is within 6 miles (10 km).

Full-service spa, dining

A full-service spa, an outdoor pool, and a restaurant are all featured at this eco-friendly hotel. Traveling on business? Take advantage of the 14 conference rooms, as well as the 24-hour business center and free WiFi in public areas. Enjoy the gym and perks like a free area shuttle.

Comfy beds, WiFi

The 279 guestrooms feature comforts like pillowtop beds and premium bedding, while sitting areas and refrigerators offer the conveniences of home. 24-hour room service, WiFi, and satellite TV are also available. Housekeeping is available on request.

Traditional Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max
CA $124* Per night/room 19 Dec. - 20 Dec.

Club Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Club Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Traditional Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Club Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Sheraton Vancouver Guildford Hotel ratings based on 6 Verified Reviews

Review Summary
3.0 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Sheraton Vancouver Guildford Hotel

Everyone (4) Couples (1) Family (3)
1 out of 5
They did not give me required floor I don’t want room at 5th floor

Posted by , from Vancouver, bc on 28 Jul. 2020

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Comment from Hotel Management

28 Jul. 2020 by SBL

We do apologize Mr. Jamal. Not all floors are open as of yet at this property. You did book a traditional room through expedia that we provided for you. We hope maybe in any future booking make a comment on the booking requesting higher floor and we can certainly try to accommodate.

4 out of 5

Posted by on 29 Jun. 2021

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5 out of 5
everything was excellent except the lady in the cafeteria didn't brought water with coffee

Posted by on 28 Feb. 2019

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Comment from Hotel Management

10 Mar. 2019 by S. Livingston

Thank you for sharing your feedback with us. We have passed your comment on to the Food and Beverage team.

2 out of 5
Paid extra to stay at this hotel due it having a bar and restaurant inside. When I called to find out hours of operation front desk clerk mentioned they are no operating bar or restaurant at this time due to a "strike". Also i had to renew my key twice as it did not work and it was not easy going back down to the lobby area holding your belongings. Room was nice, however it was not a comfortable stay. You can hear water when some other room starts to shower it woke me a few times. Did not expect this from Shearton hotel. Could have stayed down the street and saved money.

Posted by , from ca on 12 Jun. 2018

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Comment from Hotel Management

18 Jun. 2018 by SVGH

We are sorry to hear that the hotel did not meet with your expectations and you felt that you paid too much for your stay. We always strive to provide the very best in customer service and we do realize that the strike did cause some inconvenience. Most of our guests appreciated the full brunch style breakfast buffet that was offered complimentary each day for all guests. The feedback was that this was more than adequate compensation for the fact the restaurant was not open for lunch and dinner. There were numerous local area restaurants that were delivering food to the hotel guests during the dispute. Once again we are sorry that this had a negative affect on your stay. We appreciate all of guests feedback and we have shared your comments and concerns with the other management team members.

3 out of 5

Double check your room description!

Deluxe Room description says club level - club lounge access, continental breakfast, etc... but hotel says i have to pay extra to use it! What the..... Simply wrong descriptions to get more business. Staffs doesn’t even want to listen and double check what i booked for. Kept saying same things over and over. the description was wrong and gotta pay extra for that. Also a person(white canadian i guess) who checked right in front of me got free parking. Staff said i’m not eligible........ Discrimination?????????? Should i call my lawyer???

Posted by , from not from canada on 28 Nov. 2017

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Comment from Hotel Management

2 Jan. 2018 by SVGH

Thank you for sharing your comments and concerns with us. I am very sorry to hear that the hotel did not meet your expectations. I have shared your comments with our IT department and they will look into all the issue you encountered with room description. There are some rates that include parking just as there are rates that include breakfast. It all depends on the rate that a guest picks when making the reservation. Once again I do apologize for the bad impression you got when checking in with us.

3 out of 5
Price was for a luxury hotel and this falls short. Rooms need refurbishing, hair on bathroom floor Dinning area very nice

Posted by on 13 May 2016

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About the Sheraton Vancouver Guildford Hotel

Location 15269 104 Ave, Surrey, BC V3R1N5

Renovations + Closures

The following facilities are closed on Monday and Tuesday:

  • Outdoor pool

Property Features

Sheraton Vancouver Guildford Hotel offers its guests a full-service spa, an outdoor pool, and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. Event space at this hotel measures 5452 square feet (507 square meters) and includes a conference center. Spa services, a terrace, and a vending machine are also featured at the eco-friendly Sheraton Vancouver Guildford Hotel. A free area shuttle within 10 km is available. For a fee, parking is available. This 4-star Surrey hotel is smoke free.

  • 1 building
  • 279 guestrooms or units
  • 21 levels
  • 5452 sq ft of conference space
  • 507 sq m of conference space
  • Dining venue
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Terrace
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Free area shuttle
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , RV, bus, truck parking (surcharge)

Transport

  • Property shuttles: Free area shuttle within 10 km
  • Parking: Self parking and RV/bus/truck parking available for a surcharge

Room Amenities

Sheraton Vancouver Guildford Hotel offers 279 accommodations with laptop-compatible safes and complimentary bottled water. Accommodations offer separate sitting areas. Pillowtop beds feature premium bedding. Televisions come with premium satellite channels, pay movies, and Netflix. Refrigerators and coffee/tea makers are provided. Bathrooms include slippers, designer toiletries, complimentary toiletries, and hair dryers. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

  • Separate bedroom
  • Sitting area
  • Pillowtop beds
  • In-room dining (24 hours)
  • Satellite channels
  • Premium channels
  • Netflix
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Cribs (free)
  • Housekeeping (on request)
  • Hair dryer
  • Laptop safe
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:00 AM.

MiXT Restaurant & Lounge - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

24-hour room service is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 2
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Thalassotherapy treatments
  • Spa tub in spa
  • Massages
  • Deep tissue massage
  • Swedish massage

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 19
  • Check-in time ends at midnight

Special check-in instructions:

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation. Guests will receive an email 72 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests will receive an email 72 hours before arrival with check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets are welcome and stay free
  • Only dogs are allowed
  • Maximum 2 per room (weight limit: 36.28 lbs)

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott). This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (WHO).

  • No rollaway/extra beds available
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay free - 2
  • Pets allowed (no fees)
  • UnionPay
  • Guests will receive an email with special check-in instructions
  • Debit cards not accepted
  • Staffed front desk
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Masks are compulsory at the property
  • Property follows sanitization practices of COVID-19 Guidelines (WHO)

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between CAD 19 and CAD 28 for adults, CAD 9.5 and CAD 14 for children (approximately)
  • Fee for in-room wireless Internet: CAD 9.95 per day (rates may vary)
  • Self parking fee: CAD 15 per day (in/out privileges)
  • Nearby parking fee: CAD 35 per day
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Guildford Sheraton
  • Sheraton Guildford
  • Sheraton Guildford Vancouver
  • Sheraton Vancouver Guildford
  • Sheraton Vancouver Guildford Hotel
  • Sheraton Vancouver Guildford Hotel Surrey
  • Sheraton Vancouver Guildford Surrey
  • Vancouver Guildford Hotel
  • Vancouver Sheraton Guildford
  • Vancouver Sheraton Guildford Hotel
  • Sheraton Surrey
  • Surrey Sheraton
  • Sheraton Vancouver Guildford
  • Sheraton Vancouver Guildford Hotel Hotel
  • Sheraton Vancouver Guildford Hotel Surrey
  • Sheraton Vancouver Guildford Hotel Hotel Surrey

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.