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"Very clean and friendly staff, would recommend this hotel to family and friends " More

By a verified traveller on Sun 23 Feb 2020

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Hotel Description

3-star hotel with an outdoor pool, connected to the convention center

Near the airport

You'll find Eden Park and Delaware Theater Company within 3 miles (5 km) of this hotel. Also, Delaware Theatre Company is within 3 miles (5 km) and Delaware State University Wilmington is within 6 miles (10 km).

Free perks

This hotel features an outdoor pool, a fitness center, and a restaurant. Traveling on business? Take advantage of the business center and free WiFi in public areas. Relax with a drink at the bar/lounge and enjoy free perks like continental breakfast and free self parking.

Free Internet, refrigerators

Featuring conveniences like refrigerators and microwaves, the 125 guestrooms offer free WiFi and free wired Internet, as well as flat-screen TVs with cable channels. Coffee/tea makers, free newspapers, and free local calls are also available.

Room, 1 Queen Bed, Accessible, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
C$77* Per night/room 8 Mar. - 9 Mar.

Suite, 1 King Bed with Sofa bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 2 Double Beds, Non Smoking (Pet Friendly)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Clarion Hotel & Conference Center Wilmington New Castle ratings based on 15 Verified Reviews

Review Summary
3.0 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Clarion Hotel & Conference Center Wilmington New Castle

Everyone (5) Couples (1) Family (6)
5 out of 5
Very clean and friendly staff, would recommend this hotel to family and friends

Posted by , from New Castle on 23 Feb. 2020

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2 out of 5
Location great. No tv reception at checkin or in morning. And missing light bulbs. Coffee mug dirty. Room Spartanburg furnished.

Posted by on 17 Oct. 2019

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Comment from Hotel Management

18 Oct. 2019 by x

we apologize that we did not meet your expectation of the hotel prior to your arrival, the supervisor for housekeeping will get a copy of your survey so she can address her staff regarding the guest room

1 out of 5
Buyer beware! None of the amenities listed on the website are available. Upon check in after booking online, I was told all of the amenities were being renovated and unavailable. No compensation was suggested. If I am given a comp. stay at a later date, I will update this to a more favorable review.

Posted by on 29 Aug. 2019

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2 out of 5
Location+ Under renovations—-hallways in terrible condition

Posted by on 5 Jul. 2019

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Comment from Hotel Management

5 Jul. 2019 by Shakthi

Dear Guest, Thank you for your feed back we apologize for the discomfort you had during your stay and we will be completing our renovations in couple weeks and we look forward to see you soon. regards

2 out of 5
The front desk staff did a great job and the house keeping would ask if I need any help. The price for the room were really reasonable. The hallway carpets were dirty and there was a funny smell in the hallway and the room. Security was terrible people kept coming in and out of the side doors all night.

Posted by on 28 Jun. 2019

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1 out of 5
It was dull and drab. Walking down the hall felt like I was in a horror flick. There was internal construction going on. Furniture in room broke. Closet door off hinge and bathroom toilet was not cleaned well. Lastly, it was over priced. Awful, awful experience.

Posted by on 16 Jun. 2019

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Comment from Hotel Management

17 Jun. 2019 by z

we do apologize that we fail to meet your ecpectation of the hotel prior to your check in, the GM will address all department managers in regards to cleanliness of your hotel room.

4 out of 5
Location was good as convenient off 95. Easy to hop off and onto interstate. Older hotel with start of renovations apparent. Bed and pillows very comfortable. Free breakfast was adequate with lots of choices.

Posted by on 16 Jun. 2019

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Comment from Hotel Management

16 Jun. 2019 by q

thank you for your recent comments regarding your recent stay with us, we will continue to make improvements within the hotel, we look forward to seeing you again

2 out of 5
Two senior citizens driving for 7 hours landed at the hotel around 3 PM. We were given a room in isolation from the other 10+ guests, far far from the lobby, i.e. two city blocks! The room stank of animal urine or worse. We were too exhausted to complain from the day's travel. We were told the next day, by a different, more friendly clerk, that the rooms used for guests with animals are the ones reserved for Travelocity. Something's terribly wrong with this arrangement.

Posted by on 6 Jun. 2018

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1 out of 5

Dirty, nothing worked in room

Hotel looked really nice in pictures, didn't know it was pet friendly hotel until we got there. Room reeked of wet dog and cat urine. Beds were nice but all the towels/sheets/pillows smelled of mold. Floor was dirty to the point of turning our socks black. Door key cards kept deactivating, it did it once while we were bringing our bags in and our kids were in room. TV broke and waited over 6 hours to be fixed and it never got fixed. Had the room for 2 nights, ended up only staying a night and went to another hotel for the second night.

Posted by , from Pennsville NJ on 16 Oct. 2016

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Comment from Hotel Management

17 Nov. 2016 by Paul Rada

My apologies that we were not on top of our game during your stay, we are in process of addressing all your comments. Thank you for helping us to improve.

5 out of 5

Excellent value, attentive staff

Pros: An extensive variety of fresh breakfast items. The lobby is nice and the staff were helpful. The room had more amenities than expected.
Cons: No reflection on the hotel, the guests should be mindful of the no smoking policy. The issue was immediately addressed.
Location: Convenient location off the Interstate. We used as a sleep over traveling south. Would stay again.
Clarion was chosen for their location, free wifi and breakfast. Fresh fruit, strong coffee and good variety was offered on the buffet. The staff were personable and business minded. Very clean room, the linens were good quality, made for a comfortable stay

Posted by , from Dutchess County, NY on 14 Jun. 2016

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About the Clarion Hotel & Conference Center Wilmington New Castle

Location 1612 North DuPont Highway, New Castle, DE 19720

Property Features

Clarion Hotel & Conference Center Wilmington New Castle offers its guests an outdoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. WiFi and wired Internet are free in public spaces. A business center and a meeting room are available. Event space at this hotel measures 9500 square feet (883 square meters) and includes a conference center. A terrace, tour/ticket assistance, and gift shops/newsstands are also featured at the business-friendly Clarion Hotel & Conference Center Wilmington New Castle. Free self parking is available. Smoking is allowed in designated areas at this 3-star New Castle hotel.

  • 1 building
  • 125 guestrooms or units
  • 2 levels
  • 9500 sq ft of conference space
  • 883 sq m of conference space
  • Built in 2008
  • Continental breakfast (free)
  • Dining venue
  • Bar or lounge
  • Conference center
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Terrace
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Grocery/convenience store
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Airport: Philadelphia, PA (PHL-Philadelphia Intl.) (37.6 km / 23.4 mi)
  • Train station: Wilmington Station (4.7 km / 2.9 mi)
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Clarion Hotel & Conference Center Wilmington New Castle offers 125 air-conditioned accommodations with safes and complimentary newspapers. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This New Castle hotel provides complimentary wired and wireless Internet access. Flat-screen televisions come with premium cable channels. Housekeeping is provided daily.

  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Climate control (air conditioning)
  • Connecting rooms available

Food & Drink

Guests are served free continental breakfast on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.

Augusta Grille - This family restaurant specializes in southern cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Happy hour is offered.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 2:00 AM

Special check-in instructions:

There is no front desk at this property. To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation.

This property does not have a front desk. To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pets

  • Pets: USD 15 per pet, per day
  • Only dogs and cats are allowed
  • Weight limit: 25 lbs

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Debit cards not accepted
  • No rollaway/extra beds available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 15 per pet, per day
  • Early check-in fee: USD 30 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Clarion Belle
  • Clarion Belle New Castle
  • Clarion Hotel Belle
  • Clarion Hotel Belle New Castle
  • New Castle Clarion
  • Clarion Hotel Wilmington New Castle
  • Clarion Hotel & Conference Center Wilmington New Castle Hotel

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
url importing https://www.travelocity.ca/Wilmington-Hotels-Clarion-Hotel-&-Conference-Center-Wilmington-New-Castle.h25051-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.