4/10 Poor
Daniel
13 Jan 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
A disappointing Stay
I stayed at Gilbey’s upon recommendation as my friends had their wedding reception in the restaurant downstairs. I have to say, the food and service in the restaurant was impeccable.
However, I was very disappointed with the room and don’t feel that the price reflects the room standard. The room was dusty and felt unclean. The carpet was baggy and threadbare in places. The tapped dripped all night however when you wanted hot water, the flow was a mere dribble. When I got into bed at 11.30 am when I untucked the duvet there was blood stains on the bedding that weren’t visible when they bed was made. The ironing board was rickety and unsafe. Whilst I was using it the board collapsed and the iron fell off and nearly landed on my foot.
This morning, I didn’t have toothpaste and wanted to speak to receptionist, I kept looking out to see if anyone was present every 20 minutes or so and there was no one there which shows that the hotel is poorly staffed and undermanaged.
Daniel
Stayed 1 night in Jan 2024