4/10 Poor
Charlene
Oct 18, 2025
Disliked: Staff & service, property conditions & facilities
We are in our 80’s. We called the day before and told them this and asked for the lower floor. Next to impossible to do stairs and carry luggage. They said “not to worry”. We got there and they about 3:00. They said they were sold out and upstairs is all they had for the night. My husband has back issues. Because we had already paid and there was no refund we had no choice but to stay. They put us in the far back corner where the steps were broken so had to use the stairs farther away from our room. My husband was exhausted and in pain by the time he got our big suitcase up the stairs. Luckily there was a man that saw us the next morning and took the large suitcase down for us. I didn’t sleep that night because I was worried if one or both of us would fall down the stairs along with suitcase when we left. Needless to say we were very unhappy but very grateful for the man that helped us
Charlene
Stayed 1 night in Oct 2025
