We arrived early and got lost along the way because the photos posted online were pure misleading. The whole place outside is unkempt, looked liked a haunted house the door was closed, we knocked endlessly but there was no response. After about 10mins of knocking, calling ( which were unanswered) a young lady opened the door, handed me the keys with few instructions and disappeared. The room was cold and I called the numbers that were displayed at the reception but they gave us some shady excuse as to why we couldnât get heating . There was a jar in the room with ashes in it. I couldnât sleep. I woke up at 3am and I could have sworn there was a dark figure standing on the edge of our bed watching usđđ. I turned on the lights and stayed up until we checked out very fast in the morning. Overall that house is haunted. Creaking everywhere and flickering lights. Worst stay of our entire trip and I would not recommend anyone to stay there.
It was disguting blood stains on my bed on arrival, poo down the toilet and hadnt even changed bin bag had someones dorty toothbrush in there. then when told the man he rolled his eyes at me like it was my fault. The noise was horrendous with doors banging all night shook us up bad no sleep quality atall for 2 nights.
Second time I've stayed here and loved it just as much this time as last. There was some sort of annoying alarm/noise going off quite late at night which stopped just as I was away to call for help. Other than that it was another lovely stay!
Once a grand house but clearly now a bit bedraggled and tatty. The photographer who took the pictures for Bonkle house did an amazing job, or they are from many years ago. It really needs a proper redecoration.
Out of a 2 night stay, the 1st night Fri eve was awful due to Front and inner door banging continous by people coming and going from 8pm until 12.45am also loud talking, no respect for others at the hotel. Spoke to receptionest to report and Sat night was peaceful. My room was clean, shower great, big room, comfortable bed Dated decor, but this didn't bother me. Nice garden. I would suggest soft closing entrance doors plus big notice requesting quiteness for other hotel users on the evening. There is a local shop walking distance to grab milk and teabags/coffee etc. My room had kettle plus cups which I appreciate plus hairdryer & t.v. I took photos as to how I left the room, as you put the key on reception desk on leaving. Anyone could enter the room on your departure and do whatever.
Very tired looking building and interior which is such a shame as there are many traditional and lovely features within.
Toilet and sink were very clean , the shower however was not and was so bad i drew attention to it when we left in the morning (we should have been staying for a second night but didnt want to), there was green algae? fungus? mildew? on the seal at floor level in the walk in shower and soap run marks in the shower underneath the bottles in a holder attached to the wall which hadn't even been scrubbed off from previous use.
Not a good look and most probably a potential health hazard. As an NHS professional healthcare worker i felt strongly enough about it to take someone into the room at point of checking out to show them how bad it looks. I shouldn't have had to do this. No person reviewing that room would think differently from myself that includes staff. Sheer laziness to address such an issue.
The hydraulic arms above the doors need maintanance or replacement as they didnt seem to work and slamming doors were heard throughout the night. I do appreciate the hotel staff have no control over guest smoking habits but that is the purpose of these arms to ensure soft closure of doors.
Now i know why there is a no refund policy for this establishment and even though we had paid for a second night we just wanted home. That said the bedding was clean as were the towels.
1) no body wash refill before allocating room
2) rips in the towels
3) dirty bathroom
4) dusty furniture
5) after the first night, asked for a service and the cup/spoon used, was rinsed and put back instead of being washed so stains in the cup and the spoon was sticky
6) told no heating could be put on, due to it being summer - but understandably given another duvet (probably the night guards)
7) very hard to communicate with the receptionist whose never at reception
8) time of checkout - called the receptionist to say I needed to give the keys back and she said âleave it on the deskâ so much for hospitality - also anyone couldâve taken the keys and ultimately blame couldâve gone to myself
9) Noted the building and interior wasnât the best - but I wonât complain about stuff that canât be accounted for
We arrived at 8pm and shown to our room. The ceiling lights did not work so we had to manage with 1 lamp. Quite a large room so 1 table lamp was not adequate. There were tea/coffee facilities but there was no way you could fill the kettle. There was a sink in the bathroom but the kettle was too big fit under the forcet. Used the cups instead to fill kettle but the the kettle didn't work. The room was clean and tidy although a little tired. Comfortable warm beds but the room was cold. Luckily they provided heavy quilt covers. Staying for 1 night was fine but i wouldnât choose to stay longer.
The bed was clean and comfortable. Sink and toilet pan clean. The rest of the bedroom was past its "Best before". Holes in bedroom carpet covered by a tatty rug. Bathroom particularly dusty. The signage was incredibly difficult to see, almost impossible to see from the road. There was no opportunity to have breakfast. It's OK if you just want a basic bed for a night.
Was alright apart from the hotel is very dated and needed a good clean. The beds were comfy donât get me wrong but overall cleanliness was poor. There was damp/mould in the shower which travelling with a 4 month old is not ideal. There windows were filthy and there was cobwebs on them. There was also dead spiders in the bathroom of both rooms which we had booked so a good dusting/ hoover is needed.
Such a shame because the views from the windows were stunning.
The check in was very unprofessional also.
From the outside I thought this was going to be a nice little stay. I was wrong. The house was run down, dirty and stunk like damp. Everywhere you looked either had a stain, mould, a hole or a cobweb. Genuinely didnât even want to take my shoes off. The decor was like something from an abandoned house. The only good thing was that the bed was comfy. Despite the holy stained bedding. Never again
The outside is gorgeous and has really cute grounds, just an immediate good vibe. We ended up with a room much larger than expected - it felt very luxurious! The inside decor was all quite nice as well. The employee there was so helpful and kind. Just an overall really lovely experience!
Arrived at 11.30pm. Room on ground floor was huge and warm with 2 very comfortable beds. Made a brew and went to bed. Bathroom tiny but not an issue. Staff seemed friendly but didn't really see anyone. Paid extra as we arrived after 10pm.