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HB Xalapa

3.5 star property
Enjoy the outdoor pool at this 3.5-star Xalapa hotel

Choose dates to view prices

Photo gallery for HB Xalapa

Reception
32-inch TV with cable channels
32-inch TV with cable channels
Terrace/patio
Junior Suite Doble

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Pet-friendly
  • Bar
  • Gym
  • Breakfast available
  • Air conditioning

Explore the area

Map
Av. Lazaro Cardenas No. 9, Xalapa, VER, 91190
  • Plaza Las Animas Mall
    ‪2 min drive‬
  • Plaza Las Americas Mall
    ‪2 min drive‬
  • Xalapa Cathedral
    ‪3 min drive‬
  • Xalapa, Veracruz (JAL-El Lencero)
    ‪13 min drive‬

Room options

View all photos for Junior Suite King

1 bedroom, in-room safe, desk, laptop workspace

Junior Suite King

  • 38 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Habitacion Estandar King

1 bedroom, in-room safe, desk, laptop workspace

Habitacion Estandar King

9.4 out of 10
Exceptional
(3 reviews)
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Doble

Junior Suite Doble

Junior Suite Doble

10.0 out of 10
Exceptional
(5 reviews)
  • 38 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Habitacion Estandar Doble

Habitacion Estandar Doble

Habitacion Estandar Doble

9.0 out of 10
Wonderful
(16 reviews)
  • 32 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Habitacion Estandar King discapacitados

1 bedroom, in-room safe, desk, laptop workspace

Habitacion Estandar King discapacitados

  • 32 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

About the area

Xalapa

In shopping district.Stay at this Xalapa hotel and you'll be within half a mile (1 km) of Interactive Museum of Xalapa (MIX) and 2 miles (3 km) of Plaza Las Animas Mall. Xalapa University and Xalapa Gallery of Contemporary Art are also within 2 miles (3 km).

What's nearby

  • Plaza Las Animas Mall - 2 min drive - 1.5 km
  • Xalapa University - 2 min drive - 2.3 km
  • Plaza Las Americas Mall - 2 min drive - 2.6 km
  • Xalapa Cathedral - 3 min drive - 3.4 km
  • Paseo de los Lagos Park - 4 min drive - 3.4 km

Getting around

  • Xalapa Station - 9 min drive
  • Xalapa, Veracruz (JAL-El Lencero) - 21 min drive

Restaurants

  • ‪Tacos la Vecindad - ‬3 min walk
  • ‪Bola de Oro - ‬5 min walk
  • ‪El Choro - ‬5 min walk
  • ‪El Llagar - ‬5 min walk
  • ‪Espresso 58 - ‬6 min walk

About this property

HB Xalapa

Enjoy the outdoor pool at this 3.5-star Xalapa hotel
HB Xalapa offers its guests an outdoor pool and a fitness center. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A terrace, a vending machine, and tour/ticket assistance are also featured at the business-friendly HB Xalapa. Self parking and valet parking are free.

This 3.5-star Xalapa hotel is smoke free.

  • 90 guestrooms or units
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Terrace
  • Garden
  • Computer for guest use
  • Newspapers in lobby (free)
  • No smoking on site
  • Bar or lounge
  • Dining venue
HB Xalapa offers 90 air-conditioned accommodations with safes and coffee/tea makers. Cable television is provided.

This Xalapa hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided daily.

Languages

English, Spanish

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Property amenities

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: MXN 189 for adults and MXN 129 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Gym
  • Outdoor pool

Accessibility

  • No elevator
  • Smooth flooring in room

Room amenities

Entertainment

  • 32-inch TV with cable channels

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets: MXN 350 per pet (varies based on length of stay)

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MXN 189 for adults and MXN 129 for children
  • Pet fee: MXN 350 per pet (varies based on length of stay)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation.

We should mention

  • Pool access available from 9:00 AM to 7:00 PM.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

HB Hoteles
HB Hoteles Xalapa Hotel
HB Hoteles Hotel Xalapa
HB Hoteles Xalapa
HB Xalapa
Hoteles HB
Hoteles HB Xalapa
Hoteles Xalapa
Xalapa Hoteles
HB Xalapa Hotel
HB Xalapa Xalapa
HB Hoteles Xalapa
HB Xalapa Hotel Xalapa

HB Xalapa Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 328 out of 502 reviews
Rating 8 - Good. 118 out of 502 reviews
Rating 6 - Okay. 30 out of 502 reviews
Rating 4 - Poor. 15 out of 502 reviews
Rating 2 - Terrible. 11 out of 502 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Ilse

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Tener una mejor organización a la hora del buffet
Stayed 2 nights in Mar 2025

8/10 Good

JULIO, Miami

Business traveller, Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
Restaurant service is a disaster and food quality is bad
Stayed 2 nights in Mar 2025

10/10 Excellent

JULIO, Miami

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Restaurant Service is a disaster and the good quality is bad
Stayed 2 nights in Mar 2025

10/10 Excellent

Jane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is convenient and the hotel is up to date
Stayed 1 night in Nov 2024

10/10 Excellent

AMIRA

Stayed 1 night in Dec 2024

8/10 Good

Rhona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent hotel and staff

I had a wonderful stay at the HB Xalapa. The staff was very friendly and professional. Despite being next to a busy road, the room was surprisingly quiet. The bed was amazing! I really slept well in and the room itself was well apportioned. The only reason I did not give top marks was because the WiFi was poor - I could not a consistent and stable connection and had to use data on my phone and give up trying to use my computer. For such a lovely hotel, it would have been nice to have a small fridge in the room but other than those 2 things I was very satisfied with my stay.
Stayed 2 nights in Oct 2024

8/10 Good

Humberto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
They not have refrigerator o ice machine there wasn’t in the restaurant
Stayed 4 nights in Oct 2024

10/10 Excellent

Griselda

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The hotel is cleaned, the food and prices are good. Staff very friendly
Stayed 4 nights in Oct 2024

10/10 Excellent

Sofia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio, me volveré a hospedar ahí todas las veces que visite Xalapa.
Stayed 1 night in Aug 2024

2/10 Terrible

Lorena

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The elevator was not working or it would go down to the bottom level without taking you to your floor.
Stayed 1 night in Jun 2024

8/10 Good

Magaly

Stayed 6 nights in May 2024

10/10 Excellent

Andres

Liked: Cleanliness, staff & service, property conditions & facilities
I’m happy very clean and principal cheaper
Stayed 1 night in May 2024

8/10 Good

Ariana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good

Very clean annd confortable
Stayed 1 night in Apr 2024

10/10 Excellent

Jorge

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Brenda

Stayed 1 night in Aug 2022

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente acceso a vías importantes.

Hotel muy bien localizado, con fácil acceso a vías importantes. Muy cómodo y con lo necesario para disfrutar la estancia.
Stayed 1 night in Jul 2022

6/10 Okay

Aldo

Business traveller
Liked: Cleanliness, amenities
I stay regularly at this hotel and I generally have a great experience. However on this occasion I had an issue... Stayed for two nights, first night they had to change the room they offered since the door lock was not working and had to walk back to reception twice before being offered a room with a working door. Second night, after a long day of work, I was locked out of my room for over 40 minutes since the door lock was not working. They did not have a sense of urgency to resolve the matter, and once of their offers was to put me in another room for the night (without my belongins) which I found completely ridiculous. I'll stay again there since I have history, but if it was the first experience in the hotel it would have definitely been the last.
Stayed 2 nights in Jul 2022

10/10 Excellent

Paola

Stayed 1 night in Apr 2022

10/10 Excellent

Aldo

Stayed 1 night in Jun 2022

10/10 Excellent

Carlos

Stayed 1 night in Mar 2022

6/10 Okay

Griselda

Liked: Cleanliness, staff & service
I did not like the lack of enthusiasm to promote tourism in the state. I arrived on a Thursday and I called the front desk to change the light in the bathroom on Sunday, I left almost a week later (Wednesday) morning and the light was still burned out.
Stayed 6 nights in Nov 2021

8/10 Good

Jesus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent business class option. No luxury just clean, convenient, good location and good service.
Stayed 6 nights in Dec 2020

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2020

10/10 Excellent

rafael l

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personnel was very attentive. Nicely decorated for Day of the Dead festivities.
Stayed 1 night in Nov 2019