3.5-star adults-only hotel near WTC-Morelos Convention Center
There's a restaurant on site. Free breakfast is available daily. Public spaces have free WiFi. Meeting rooms and coworking spaces are available. An outdoor pool, spa services, and a terrace are also featured at Casa Chu. Free self parking is available.
Smoking is allowed in designated areas at this Beaux Arts Xochitepec hotel.
Excelente servicio, inclusive antes de mi llegada. El hotel estĂĄ sĂșper bonito y sĂșper cĂłmodo todo. Tal vez mi Ășnica sugerencia es añadir mĂĄs luz al cuarto pero lo demĂĄs excelente
I like that is a very unique setup. Almost like your own weekend home in the area. Each room is isolated and private while still within a gated area. Staff is amazing and committed to service.
I did not like that rooms are not maintained properly. Seems to me a senior management savings policy issue... My shower drain was not draining properly so water started to run into the bedroom area. Not fun to have to take short showers if you want to avoid drying the floor... The safe had no battery so, useless. The toilet had issues so there was no running water at the beginning and running non-stop during the night making noises. Too late to complaint for all these since I got to my room at 2:00am. The restaurant team was amazing and the food great but they were not ready for me and my guests when they arrived as they were expecting people to wake up later on new year's day.
The property has a lot of potential and I think they have the right customer facing team but no management behind and seems to me that there is a full lack of professional support.... my opinion
Resort style hotel. We stayed during the week and we were the only ones on the property. An absolute ghosttown no reception, pool and hot tube were not on, no restaurant until Thursday - Sunday. The beds were rock solid very uncomfortable to sleep on. The shower seems to be jet powered and water sprayed very hard it hurt. In addition, we had a huge roach in our bathroom. The resort did come alive when more people checked in on Friday. We were excited to try this resort and the in suite hot tube that the room had but it was not functioning. When we checked out we just left the keys on the reception desk. We were not impressed with this resort.
Nuestra estancia fue llegar a Casa Chu de manera accidental, pero nos llevamos una grata sorpresa, nos encantĂł todo, nos hicieron sentir como en casa! Los Ășnicos 2 detalles es que falta calefacciĂłn en el jacuzzi que tienen al aire libre y la opciĂłn de que si recibieran mascotas, de ahĂ en fuera sin duda regresaremos. Habitaciones preciosas y la ubicaciĂłn excelente para descansar.