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Mercure Hotel Aachen Europaplatz

Hotel near Carolus Thermen Bad Aachen in Aachen

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Photo gallery for Mercure Hotel Aachen Europaplatz

Property entrance
Spa
Lobby
Exterior
Meeting facility

Reviews

8.4 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Room service
  • Bar
  • Air conditioning
  • Parking available

Explore the area

View in a map
Joseph-von-Goerres-Str. 21, Aachen, NRW, 52068
  • Place, Carolus Thermen Bad Aachen
    ‪9 min walk‬
  • Place, Eurogress Aachen
    ‪15 min walk‬
  • Place, Aachen Cathedral
    ‪4 min drive‬
  • Airport, Liege (LGG)
    ‪48 min drive‬

Room options

View all photos for Deluxe Twin Room

Deluxe Twin Room

Deluxe Twin Room

  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Privilege, Double Room, 1 Double Bed

Privilege, Double Room, 1 Double Bed

Privilege, Double Room, 1 Double Bed

  • 18 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Double Room, 1 Double Bed

Standard Double Room, 1 Double Bed

Standard Double Room, 1 Double Bed

8.8 out of 10
Excellent
(37 reviews)
  • 18 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Room, 2 Twin Beds

Standard Room, 2 Single Beds

Standard Room, 2 Twin Beds

9.0 out of 10
Wonderful
(10 reviews)
  • 18 sq m
  • Sleeps 2
  • 2 Twin Beds

About the area

Aachen

Aachen-Mitte stay.With a stay at this Aachen-Mitte hotel, you'll be within half a mile (1 km) of Carolus Thermen Bad Aachen and 2 miles (3 km) of RWTH Aachen University. Aachen Cathedral and Ponttor are also within 2 miles (3 km).

What's nearby

  • Ludwig Forum - 4 min walk - 0.4 km
  • Carolus Thermen Bad Aachen - 9 min walk - 0.8 km
  • Eurogress Aachen - 15 min walk - 1.3 km
  • RWTH Aachen University - 2 min drive - 2.0 km
  • Aachen Cathedral - 3 min drive - 2.1 km

Getting around

  • Eurogress Aachen Bus Stop - 18 min walk
  • Cologne - Bonn Airport (CGN) - 60 min drive

Restaurants

  • ‪Berlin Grill - ‬14 min walk
  • ‪Bodrum Grill - ‬12 min walk
  • ‪Gare du Nord - ‬5 min walk
  • ‪Quynh Hoa - ‬10 min walk
  • ‪City Pub - ‬8 min walk

About this property

Mercure Hotel Aachen Europaplatz

Hotel near Carolus Thermen Bad Aachen in Aachen
There's a restaurant on site. You can enjoy a drink at the bar/lounge. A 24-hour business center and meeting rooms are available.

A computer station is on site, and both WiFi and wired Internet are free in public spaces. Event space at this hotel measures 4133 square feet (384 square meters) and includes conference space. A seasonal outdoor pool, a terrace, and barbecue grills are also featured at the business-friendly Mercure Hotel Aachen Europaplatz. For a fee, parking is available.

This Aachen hotel is smoke free.

  • 1 building
  • 119 guestrooms or units
  • 3 levels
  • Meeting rooms
  • 4133 sq ft of conference space
  • 384 sq m of conference space
  • Poolside lounge chairs
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Mercure Hotel Aachen Europaplatz offers 119 air-conditioned accommodations with safes and coffee/tea makers. LCD televisions come with satellite channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Aachen hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Hypo-allergenic bedding, irons/ironing boards, and change of towels can be requested. Housekeeping is provided daily.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Property amenities

Family friendly

  • In-room crib
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Self parking on site (EUR 13 per night; includes in/out privileges)
  • RV/bus/truck parking (surcharge) on site

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; EUR 23 per person
  • A bar/lounge
  • A restaurant
  • Couples/private dining

Things to do

  • Bicycle rentals
  • Bicycle storage
  • Seasonal outdoor pool
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • LCD TV with satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property is closed: Christmas Eve, Christmas Day, New Year's Eve, and New Year's Day.

Access methods

Staffed front desk

Pets

  • Pets: EUR 18 per pet, per day
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.50 per person, per night, up to 21 nights. This tax does not apply to children under 6 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 23 per person
  • Self parking fee: EUR 13 per night (in/out privileges)
  • Pet fee: EUR 18 per pet, per day
  • Service animals are exempt from fees
  • Rollaway beds are available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, mobile payments, and cash
Mobile payment options include: Apple Pay
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
This property uses wind and solar energy, plus eco-friendly cleaning products
Safety features at this property include a smoke detector and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Union Pay, cash, mobile payments, and Apple Pay. This property reserves the right to pre-authorize the guest's credit card prior to arrival. This property uses wind and solar energy, plus eco-friendly cleaning products.
    For guests' safety, the property includes a smoke detector and a first aid kit in each accommodation. Cashless payment methods are available for all transactions. At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

We should mention

  • The seasonal pool will open in May and close in September.
  • Up to 3 children 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Aachen Europaplatz
Aachen Mercure Hotel Europaplatz
Europaplatz
Europaplatz Aachen
Mercure Aachen Europaplatz
Mercure Europaplatz
Mercure Hotel Aachen Europaplatz
Mercure Hotel Europaplatz
Mercure Hotel Europaplatz Aachen
Accor Aachen Europaplatz
Mercure Aachen Europaplatz
Mercure Hotel Aachen Europaplatz Hotel
Mercure Hotel Aachen Europaplatz Aachen
Mercure Hotel Aachen Europaplatz Hotel Aachen

Mercure Hotel Aachen Europaplatz Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 296 out of 728 reviews
Rating 8 - Good. 314 out of 728 reviews
Rating 6 - Okay. 81 out of 728 reviews
Rating 4 - Poor. 24 out of 728 reviews
Rating 2 - Terrible. 13 out of 728 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

JUNSEOK

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

good

Stayed 3 nights in Sep 2025

6/10 Okay

marek

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Ali

Stayed 2 nights in Aug 2025

10/10 Excellent

Christina

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

very good for short stay over

I really liked the offer with the drinks and food free of charge in the room. Also it was nice and silent. The pool unfortunatley was too cold at that time.
Stayed 1 night in Aug 2025

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was good. Just a bit tight for space
Stayed 4 nights in Jul 2025

8/10 Good

Anders

Stayed 1 night in Jul 2025

6/10 Okay

Jan-Willem

Business traveller
Disliked: Property conditions & facilities

Good for 1 night

Overall the stay was ok - the bathroom is modern - but it smells due to the lack of ventilation - the size of the bathroom is probably more for smaller people - at just under 1.90m I didn't feel very comfortable. The corridors clearly show that this hotel was built years ago - the flooring in the room could do with some renovation. The staff are friendly and the breakfast buffet is what you would expect from Mercure hotels. The car park is also fine.
Stayed 1 night in Jul 2025

10/10 Excellent

NICOLE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property. Enjoyed the pool and bar area. Staff was very friendly, as well. Comfortable and clean rooms.
Stayed 1 night in Jun 2025

10/10 Excellent

Alexander

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

8/10 Good

Peter

Stayed 2 nights in Apr 2025

6/10 Okay

Sheri

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

No air conditioning

Hotel was great but the air conditioning wasn’t working. For the two nights we were there we didn’t have it. The room got very stuffy even with the window open. It rained the second night so we couldn’t open it all the way. Otherwise room was very clean and staff were very nice.
Stayed 2 nights in Apr 2025

6/10 Okay

Uwe

Business traveller
Liked: Staff & service
Disliked: Room comfort
The room was located in first (ground) floor. It was very noisy, people chatting in the corridor. Breakfast wasn't meeting standards of a 4-star hotel. Layout of food not Breakfast room was noisy which is not nice if you would like to start relaxed into a new working day.
Stayed 1 night in Apr 2025

8/10 Good

Benjamin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A review
Stayed 4 nights in Apr 2025

10/10 Excellent

Ely

Stayed 1 night in Apr 2025

10/10 Excellent

Tine Søhus

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Robert

Stayed 1 night in Feb 2025

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay in general was good, room was clean, the hotel a bit older, but after check-out I was shocked about the price for the breakfast. Hadn‘t realized it during booking/check-in. Until the prize for breakfast (40 €) will not at least be decreased by 50% I will not book again for that place.
Stayed 1 night in Feb 2025

10/10 Excellent

Margarita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Eric

Stayed 1 night in Dec 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2024

8/10 Good

Nick

Liked: Cleanliness, staff & service
Stayed 4 nights in Dec 2024

6/10 Okay

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We like the location and hotel, but were disappointed that the restaurant was closed on Sunday.
Stayed 2 nights in Nov 2024

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024