4/10 Poor
KEVIN, PONTIAC
May 30, 2025
Liked: Cleanliness, amenities, property conditions & facilities
The hotel was aesthetically pleasant, decorated tastefully with hints of sports themed memorabilia and or UOM decor. We upgraded to a “city view” room, yet, had a view of the rear of the hotel which looked out over the parking area and neighborhood homes, which was a bit of a disappointment. Our room was small but accommodating. Amenities were minimal as there isn’t a spa or pool and dining was limited to one small restaurant and cafe. We dinned at the restaurant for breakfast. Our food was great! My husband had the chicken and waffles and said it was some of the best best he’s had. What was disappointing is that we added the breakfast for 2 when we booked online yet, were told at the front desk that we’d only be given a credit for $20 that can be applied towards our meals. We paid $27 to add the breakfast online yet, weren’t even offered the equivalent in credits! Lexi is the concierge and was less than accommodating when handling our concerns and was quick to pass the buck by saying “this is the credit we offer when you don’t book direct”. Words from the wise; when booking your stay, DO NOT add breakfast option. There isn’t any value in it and you will end up leaving money on the table. Outside of the breakfast mishap, the overall experience was pretty positive.
KEVIN
Stayed 1 night in May 2025