Note fondée sur 696 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,3 Service et personnel
4,1 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 26 sept. 2023 sur Expedia
A must in Appleton. Near the highway and shops. Decent prices.
Commentaires de Gestion de l’hôtel
26 sept. 2023 par Trevor J., Gestion de l’hôtel
Hello Philippe,Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Appleton Americinn Airport. Glad our location worked out for your needs.Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon!Regards,Trevor J.Guest Service Manager
par un voyageur
Publié le 12 mai 2024
Commentaires de Gestion de l’hôtel
30 mai 2024 par Wingate by Wyndham Appleton Staff, Gestion de l’hôtel
Hello Sue!Thank you for the positive rating. We greatly appreciate the time you took to rate us. If there is anything you would like to add to your review, please feel free to reach out to us! We at Wingate by Wyndham strive to meet your needs and exceed your expectations.Thank you again.
par un voyageur
Publié le 4 mars 2024 sur Hotels
We try to stay at Wyndham hotels as much as possible but after the lack of cleanliness and non existent customer service, future stays are debatable. With a total of 3 rooms, they all had at least one bed with dirty bedding. The sofa sleeper had leftover crumbs and attire from previous guests with no bedding provided. Bathrooms have not been properly scrubbed in some time along with dusting. If cleanliness isn’t a concern, this is the perfect place to stay. AmericInn of Appleton, you are only as good as your weakest employee, including management. Do better or step away from the hospitality industry.
Commentaires de Gestion de l’hôtel
9 mars 2024 par AGM, Gestion de l’hôtel
Hello,First, I want to thank you for your feedback. While I wish, you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short. There is no excuse for any of the above and frankly we are quite embarrassed. We have coached our housekeeping team and made some changes that should take care of the issue. Thank you for bringing all of this to our attention. We really appreciate it!If you give us a chance to earn back your trust, I can assure you your room will be up to your standards and how we normally do business. I would be happy to make your reservation personally and see to it that you enjoy the experience that so many of our guests have grown so fond of. Please call and ask for me and I would be happy to help!Warm regards,Trevor J.
par un voyageur
Publié le 3 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 mars 2024 par AGM, Gestion de l’hôtel
Hello Frances,Thank you for your recent stay. We are very sorry to hear your stay was not the best. We're committed to continuous improvement, and your feedback helps us immensely. If there's anything you'd like us to focus on for a future visit, please don't hesitate to let us know. Looking forward to serving you even better next time.Sincerly,Trevor J.
par un voyageur
Publié le 3 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
6 mars 2024 par Trevor J. AGM, Gestion de l’hôtel
Hi Patrick,Thank you for your recent stay and for rating us at 4/5. Your experience matters, and we're sorry to learn that you found your stay less than enjoyable. We're committed to continuous improvement, and your feedback helps us immensely. If there's anything you'd like us to focus on for a future visit, please don't hesitate to let us know. Looking forward to serving you even better next time.Warmest regards,
par un voyageur
Publié le 3 mars 2024 sur Expedia
Very convenient
Commentaires de Gestion de l’hôtel
6 mars 2024 par AGM, Gestion de l’hôtel
Kristi,Thank you so much for the fabulous rating. We really appreciate your stay and sharing the word about us. We look forward to hosting you soon! Kind regards,Trevor J.
par un voyageur de Omro
Publié le 2 mars 2024 sur Expedia
Super easy check in! Friendly staff.
Commentaires de Gestion de l’hôtel
2 mars 2024 par AGM, Gestion de l’hôtel
Dear Taylor,Thank you for choosing Americinn Appleton Airport for your recent stay.We appreciate you taking the time to share your comments with us. Your kind remarks are being shared with our staff. We are very pleased that you had a pleasant experience and would like to take this opportunity to thank you for your patronage.We appreciate your feedback, and we hope to welcome you again in the future.Sincerely,Trevor J.
par un voyageur
Publié le 29 févr. 2024 sur Expedia
Decent property. Only complaint are the walls seem paper thin- could hear everything... plumbing was very loud when people in other rooms taking shower...
Commentaires de Gestion de l’hôtel
6 mars 2024 par AGM, Gestion de l’hôtel
Dear Patti,Thank you for taking a moment to write down your thoughts on your recent stay with us, it is greatly appreciated. I will use this opportunity to share your feedback with our engineering team. We do strive to make sure these unpleasantries do not happen again. We look forward to serving you in the future.Regards,Trevor J.
par un voyageur
Publié le 29 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
2 mars 2024 par AGM, Gestion de l’hôtel
Paula,Thank you for your recent stay and for your review. Your experience matters, and we're saddened that we did not meet your needs. We're committed to continuous improvement, and your feedback helps us immensely. If there's anything you'd like us to focus on for a future visit, please don't hesitate to let us know. Looking forward to serving you even better next time.Trevor J.
par un voyageur
Publié le 29 févr. 2024 sur Expedia
Roll-in shower drain backed up and flooded the bathroom.
Many walls had spills unwashed.
Fabric on base of bed was torn..
Commentaires de Gestion de l’hôtel
2 mars 2024 par AGM, Gestion de l’hôtel
Hi John,First, thank you for your feedback. While we wish, you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short. We apologize and are embarrassed our drain clogged and water ran all over the bathroom and the room was not clean to your standards. Rest assured my maintenance and housekeeping team are on it and feedback has been given to avoid this in the future.If you give us a chance to earn back your trust, I would invite you to let personally make your reservation and see to it that you enjoy the experience that so many of our guests have grown so fond of.Again, my sincere apologies!Warm regards,Trevor J.
