Ratings based on 378 Guest Reviews
Hear it directly from our travellers
4.4 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.1 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Excellent
Posted Jan. 17, 2024 on HotelsIdeally located beautiful typically French hotel, comfortable rooms and excellent service. Central for visiting Arras, WW1 WW2 Cemeteries and Memorials.
Comment from Hotel Management
Jan. 30, 2024 by Carole Carpentier - Directrice, Hotel Management
Dear Nicholas,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,
by A traveller
Posted Dec. 27, 2023 on Hotels
Comment from Hotel Management
Jan. 30, 2024 by Carole Carpentier - Directrice, Hotel Management
Dear Antoine,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,
by A traveller
Great Location
Posted Dec. 13, 2023 on HotelsA lovely location for town centre and very helpful staff
Comment from Hotel Management
Jan. 30, 2024 by Carole Carpentier - Directrice, Hotel Management
Dear Leslie,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,
by A traveller
Overnight stop
Posted Dec. 5, 2023 on HotelsOnly an overnight en route to Calais, great location close to centre of Arras which has a lovely Christmas Market and lots of restaurants and bars. Secure parking for an extra fee, limited number of spaces but no problem on this occaision.
Comment from Hotel Management
Dec. 6, 2023 by Carole Carpentier - Directrice, Hotel Management
Dear Timothy,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,
by A traveller
Posted Nov. 23, 2023 on Expedia
Comment from Hotel Management
Dec. 6, 2023 by Carole Carpentier - Directrice, Hotel Management
Dear Terence,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,
by A traveller from Delta
Posted Oct. 24, 2023 on Expedia
Parking and access are somewhat difficult. The bed was comfortable and the shower was hot which were appreciated after a red eye flight. Access to the town square was very easy by foot. We had a lot of luggage which was difficult to manoeuvre in the hotel, there is an elevator however there were additional steps to our room on the 2nd floor and they were narrow. No one to help. If you have difficulty with luggage ask for an accessible room
Comment from Hotel Management
Oct. 31, 2023 by Carole Carpentier - Directrice, Hotel Management
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Sincerely,
by A traveller
Posted Oct. 16, 2023 on Hotels
Comment from Hotel Management
Oct. 30, 2023 by Carole Carpentier - Directrice, Hotel Management
Dear David,Thank you for taking the time to share your comments with us. I wish your experience could have been better, but it's feedback like this that allows us to learn and improve. We work every day to provide an exceptional experience for our customers, and it's obvious in this case that we didn't go all out.We have already taken certain corrective measures to ensure that our quality improves.I look forward to hearing from you again in the near future. Please do not hesitate to ask for a room on the second floor when making your reservation.Yours sincerely
by A traveller
Posted Oct. 7, 2023 on Expedia
Nice old hotel.
Comment from Hotel Management
Oct. 10, 2023 by Carole Carpentier - Directrice, Hotel Management
Dear Donald,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,
by A traveller
Posted Oct. 4, 2023 on Expedia
Location and facilities are great but dining / bar require upgrades to service and variety of menu.
Comment from Hotel Management
Oct. 10, 2023 by Carole Carpentier - Directrice, Hotel Management
Dear Dean,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,
by A traveller
Posted Oct. 1, 2023 on Hotels
Comment from Hotel Management
Oct. 10, 2023 by Carole Carpentier - Directrice, Hotel Management
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,
