2/10 Terrible
Youn Kyu
Aug 13, 2025
Disliked: Cleanliness, staff & service, property conditions & facilities
We had reserved a suite at Hampton Inn & Suites Atlanta/Duluth/Gwinnett County,
1725 Pineland Rd, Duluth, GA 30096, with two queen beds, a sofa bed, and a kitchen — essential for our family of three (my wife, our 12-year-old daughter, and myself) for an eight-day stay.
Upon arrival on Saturday evening, the front desk informed us that our reserved room was “unavailable” due to a broken air conditioner and attempted to downgrade us. I insisted on having a kitchen, so they offered a king bed with a sofa bed and kitchen, saying they could not guarantee when (or if) we would get our original room.
The next morning, another staff member told me we might be able to switch that evening. We returned from our day’s activities only to be told — again — that the room was unavailable. This time, after calling Expedia to intervene, the hotel promised we could switch on Monday at 11:00 a.m.
When Monday came, we were told to vacate our room and leave our luggage at the desk until evening, even though we had specifically waited until 11:00 a.m. to make the change. I was extremely frustrated, as our schedule was again disrupted. Moments later, the front desk called to say we could move immediately — which we did, finally receiving the room we had booked from the start.
This ordeal consumed another three days of our trip. There was no apology, no offer of compensation, and the entire process made it feel as though we had to fight simply to receive what we had already paid for.
Youn Kyu
Stayed 7 nights in Aug 2025