2/10 â Terrible
Anthony S.
4 nov. 2025
Do Not Recommend - Significant Pest Infestation & Poor Host ConductWe were forced to vacate this property immediately upon arrival due to a severe pest infestation. We documented a live mouse, droppings, old traps, and other pests, making the condo unsafe for our family.When we reported this, the host company, Heavenly Rez, repeatedly contacted us outside the Vrbo app, pressuring us to cancel the booking ourselves in exchange for an off-platform refund. This was highly unprofessional and against Vrbo's policies.We had to escalate the issue directly with Vrbo support. After reviewing our evidence, Vrbo intervened, and the host ultimately canceled the reservation and issued a 100% refund.While we appreciate the full refund, this experience was unacceptable. We cannot recommend this property or any property managed by Heavenly Rez given the hazardous conditions and the host's conduct.




Anthony S.
Séjour de 4 nuits en octobre 2025



























