There's a snack bar/deli on site. WiFi is free in public spaces. A library, a vending machine, and an arcade/game room are also featured at the family-friendly Choice Backpackers.
There was an issue with an amenity listed on the Expedia app not being available for my room, and the other rooms were already taken. The company provided a partial refund to amend the missing amenities. I was disappointed to not have the amenity, but happy that the company took my complaint seriously and worked to improve the situation.
Despite emailing to confirm a late check in and being told it was fine I arrived in Auckland at 04.15 to receive a message saying I hadnât sent ID (which I was not told when I reconfirmed my late arrival via email a few days before). The French receptionist wasnât welcoming, I felt guilty even asking questions.
My main complaint is the lift and emergency exits. The lift takes a long time to move and often doesnât stop in order of who has pressed their floor button (which was annoying), I tried to use the staircase and noticed nearly all the emergency doors were locked - what if there was a fire? All you have if a dodgy lift to wait in.
The room done the job, shower and toilets too, clean and quiet. But the building needs to be made more safe for everyone there- guests & staff included.