4/10 Poor
Vignesh
Travelled with family
Dec 31, 2025
Liked: Cleanliness
Disliked: Staff & service
Paid the rate for a 2 bedroom with balcony view, but we were given a ground floor room with car park view. When booking the room, the photos and advert for this room showed a scenic view of the Auckland city, although we instead had a bus on day 1 and a car park view for the remainder of our stay. At check in we could see on the form that we were allocated 401 (likely on 4th floor with a view) but this was scratched off and we were alloted 101. I understand that the Hotel might be in their right to give us the ground floor room, although it felt unprofessional. Leading up to our stay I had requested the hotel for a room with a good balcony view, although my messages were ghosted. A simple apology and message is the minimum expected at a 4 star hotel. We again felt a lack of professionalism on requesting for a cleaning service on our 3rd day, I requested this in the morning as were away till 3pm, only to come back and find the room not cleaned. On checking with reception, i was met with excuses, first that the room service only starts after 12 and then after looking at the time the goal post was moved to 2pm. I believe it is fair to expect the room to be cleaned in the morning on the 3rd day of our stay. These few instances of the hotel slacking about and the customer being taken for granted, brought down what would have otherwise been a decent stay
Vignesh
Stayed 3 nights in Dec 2025