Alma Arboretum offers its guests an outdoor pool, multilingual staff, and an elevator. The front desk is open around the clock. Free self parking is available.
The point of contact was great for the most part until I asked to remedy the situation or a partial refund. We had to leave the night we got there (booked for 2 nights). Tack strips were exposed through the carpet, a bunch of mold in one bathroom, and a used bandaid on the bed which my baby got ahold of before I noticed it. This trip was in September and in December I was finally told they would not refund me nor give me a partial refund for the night I wasn't there. I waited to see if they would try to remedy any of it before I sent a nasty review and here we are. I've been to motels better than this.
Una muy mala experiencia, el lugar NO es un hotel, es un edificio con cuartos, no hay Lobby, no hay puerta de acceso libre, fue muy difĂcil que nos abran la puerta, no hay ningĂșn servicio como en cualquier otro hotel, no tiene señal de TV, hay televisor pero no se ve nada.
Our room doesnât have a chair and bedside tables as we saw in our reservation (photos).
We suggest that you include a table as there is no place for a meal.
Best regards