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Comfort Suites Austin NW Lakeline

2.5 star property
Austin hotel in Pond Springs area

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Photo gallery for Comfort Suites Austin NW Lakeline

Exterior
Outdoor pool, sun loungers
Lobby
Free daily continental breakfast
Premium bedding, in-room safe, desk, soundproofing

Reviews

7.8 out of 10
Good

Popular amenities

  • Hot tub
  • Room service
  • Pool
  • Housekeeping

Explore the area

View in a map
13681 N. US Hwy 183, Austin, TX, 78750
  • Place, Austin Aquarium
    ‪10 min walk‬
  • Place, Main Event Entertainment
    ‪17 min walk‬
  • Place, Lakeline Mall
    ‪2 min drive‬
  • Airport, Austin, TX (AUS-Austin-Bergstrom Intl.)
    ‪28 min drive‬

Room options

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

Premium bedding, in-room safe, desk, soundproofing

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • 37 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, Non Smoking

Premium bedding, in-room safe, desk, soundproofing

Suite, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(37 reviews)
  • 37 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Queen Beds

Premium bedding, in-room safe, desk, soundproofing

Suite, 2 Queen Beds

7.8 out of 10
Good
(28 reviews)
  • 43 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Accessible, Non Smoking

Premium bedding, in-room safe, desk, soundproofing

Suite, 2 Queen Beds, Accessible, Non Smoking

  • 43 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Accessible, Non Smoking

Premium bedding, in-room safe, desk, soundproofing

Suite, 1 King Bed, Accessible, Non Smoking

  • 37 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

Premium bedding, in-room safe, desk, soundproofing

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

  • 37 sq m
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite, Multiple Beds, Accessible, Non Smoking

Premium bedding, in-room safe, desk, soundproofing

Suite, Multiple Beds, Accessible, Non Smoking

  • 43 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

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About the area

Austin

Pond Springs stay.Your stay at this Pond Springs hotel places you within 2 miles (3 km) of Main Event Entertainment and Lakeline Mall. Brushy Creek Regional Trail and Round Rock Independent School District Athletic Complex are also within 6 miles (10 km).

What's nearby

  • Austin Aquarium - 10 min walk - 0.9 km
  • Main Event Entertainment - 17 min walk - 1.5 km
  • Lakeline Mall - 2 min drive - 2.7 km
  • Arboretum at Great Hills Mall - 7 min drive - 10.9 km
  • Lake Travis - 12 min drive - 13.1 km

Getting around

  • Lakeline Station - 5 min drive
  • Austin Station - 19 min drive
  • Austin-Bergstrom Intl. Airport (AUS) - 27 min drive

Restaurants

  • ‪McDonald's - ‬7 min walk
  • ‪P. Terry's Burger Stand - ‬12 min walk
  • ‪Starbucks - ‬15 min walk
  • ‪The Special Noodle House - ‬4 min walk
  • ‪Midori Sushi Austin - ‬15 min walk

About this property

Comfort Suites Austin NW Lakeline

Austin hotel in Pond Springs area
Comfort Suites Austin NW Lakeline offers its guests an outdoor pool, a hot tub, and a 24-hour fitness center. There's a snack bar/deli on site. Free breakfast is available daily. Public spaces have free WiFi and wired Internet.

A 24-hour business center and a meeting room are available. Event space at this hotel measures 441 square feet (41 square meters) and includes conference space. Comfort Suites Austin NW Lakeline also features a complimentary children's club, coffee/tea in a common area, and complimentary newspapers in the lobby. Self parking is free.

This Austin hotel is smoke free.

  • 1 building
  • 65 guestrooms or units
  • 3 levels
  • 441 sq ft of conference space
  • 41 sq m of conference space
  • Built in 2000
  • Continental breakfast (free)
  • Deli
  • Kid's club (free)
  • Poolside lounge chairs
  • Business center (24 hours)
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site
Comfort Suites Austin NW Lakeline offers 65 accommodations with safes and coffee/tea makers. Accommodations offer separate sitting areas and include sofa beds. Beds feature premium bedding. LCD televisions come with premium cable channels and pay movies. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

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Property amenities

Family friendly

  • Free children's club
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 6:00 AM to 9:30 AM
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Free children's club
  • Hot tub
  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • LCD TV with premium cable channels
  • Pay movies

Bedroom

  • Free crib
  • Premium bedding
  • Sofa bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:00 PM
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. 
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

We should mention

  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Alcohol isn't served at Comfort Suites Austin NW Lakeline.

Property is also known as

Comfort Suites Lakeline
Comfort Suites Lakeline Hotel
Comfort Suites Lakeline Hotel Northwest
Comfort Suites Northwest Lakeline
Comfort Suites Nw Lakeline Hotel Austin
Comfort Suites NW Lakeline Hotel
Comfort Suites NW Lakeline Austin
Comfort Suites NW Lakeline
Comfort Suites Austin NW Lakeline Hotel
Comfort Suites Austin NW Lakeline Austin
Comfort Suites Austin NW Lakeline Hotel Austin

Comfort Suites Austin NW Lakeline Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 443 out of 1008 reviews
Rating 8 - Good. 276 out of 1008 reviews
Rating 6 - Okay. 118 out of 1008 reviews
Rating 4 - Poor. 75 out of 1008 reviews
Rating 2 - Terrible. 96 out of 1008 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

Giselle

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
This location is NOT fit for a family or anyone who cares about the safety of themselves or their belongings. Constant illegal substance use, alcohol use and shady behavior both inside and outside the hotel all hours of the day & night. At night my husband was approached by someone telling him to follow them to the ATM to take out money for them. When he declined we went out in the morning and found our car had been punched in and keyed. When asking the front desk to check cameras in order to file a police report they said there is zero surveillance anywhere on the property. The cleanliness of this hotel is nonexistent, the smells are horrible, the staff are rude, and the pool is murky with broken chairs surrounding it. Steer clear of this entire property. The price does not match the venue. It is horrendous.
Stayed 5 nights in Jun 2025

8/10 Good

Priscilla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

6/10 Okay

Sandra

Stayed 2 nights in Jun 2025

10/10 Excellent

DERON, Jonesville

Stayed 1 night in Jun 2025

2/10 Terrible

CUONG

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not recommended. Smells mold. Limited tissues.
Stayed 2 nights in Jun 2025

10/10 Excellent

claudy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025

10/10 Excellent

Wilmer

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jun 2025

8/10 Good

Lap

Liked: Cleanliness
Good
Stayed 1 night in Jun 2025

2/10 Terrible

Genaya

Travelled with family
Disliked: Cleanliness
Several issues: beds weren’t made, electrical outlets didn’t work, no tissues, no muffins for many days, fridge leaked, towels weren’t replaced etc. The rest of the issues are listed below in a photo
Stayed 6 nights in Jun 2025

2/10 Terrible

Jere

Business traveller
Disliked: Amenities, property conditions & facilities
The entire hotel looked to have water damage. It smelled of cigarettes and old spice.
Stayed 5 nights in Jun 2025

8/10 Good

Tracie

Liked: Cleanliness, amenities, property conditions & facilities
Would visit again.
Stayed 1 night in Jun 2025

6/10 Okay

Rebecca

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hot tub needs to be cleaned and the bubbles don’t work. No towels for guest to use at pool. We stayed on the 3rd floor it was hot and the hall had a really bad smell. Ice makers where not working on our floors by the pool
Stayed 1 night in Jun 2025

6/10 Okay

Maged, Houston

Stayed 1 night in May 2025

4/10 Poor

Balakrishnan

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in May 2025

10/10 Excellent

Eliza

Stayed 2 nights in Apr 2025

8/10 Good

Enrique

Travelled with partner
Early morning continental breakfast, 6:am Clean pool area
Stayed 2 nights in May 2025

8/10 Good

Jaye

Business traveller, Travelled with partner
Liked: Cleanliness
Stayed 1 night in May 2025

8/10 Good

Kitzy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

6/10 Okay

Phil

Business traveller
Disliked: Staff & service, property conditions & facilities

Adequate and cheap but no thank you

Adequate place to sleep. Hard bed, noisy frim freeway traffic, room needs paint and better lighting. I do not plan to stay here again. Hard to get to with construction and off ramp location.
Stayed 1 night in May 2025

10/10 Excellent

Stephanie, San Antonio

Stayed 1 night in May 2025

10/10 Excellent

Ashley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

4/10 Poor

David

Business traveller
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2025

6/10 Okay

Kayli

Liked: Staff & service
Stayed 2 nights in May 2025

10/10 Excellent

Brandy

Stayed 3 nights in Apr 2025

6/10 Okay

Tammy

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

Outdated property and stained carpet

This hotel is in desperate need of updates. The door frames are old metal frames with chipping paint. The carpet is well worn and stained. The couch was just as bad. The elevator reeked of marijuana and the hallway wasn’t much better. The only positives were the bathroom was clean and the bed comfortable. Will not be staying here again.
Stayed 1 night in Apr 2025