4/10 Poor
Teresa
Aug 26, 2025
Disliked: Cleanliness, property conditions & facilities, room comfort
Great staff, great food hugely let down by room
This hotel will soon,I hope be beautiful again . I did give the hotel an opportunity to address my concerns, below not only immediately on my visit but also on return . I did get a response after chasing . The bar and waiting staff were professional, helpful polite and excellent . The food was well cooked and very good value . Breakfast was on the whole very good .The common areas are nicely refurbished and the old building is lovely.The gardens are lovely to enjoy . Parking was free. Be aware rooms in the 1970 block may be shabby .Sadly Our room (85) ,was dirty with shredded net curtains, filthy toilet, black mastic & stained carpets . The stair carpet had gaffa tape holding it together and one room (82)looked like the door had been kicked in . The second couple on my booking who arrived first were given a suite. Bizarrely at Same cost, same booking,( room 79 ), so do check your room number ! 79 was a little tired but clean pleasant and huge ! We immediately told reception our room was unfit for purpose we were given the next door room which was marginally cleaner. The desk clerk denied the other party on my booking had a suite ,a strange response! The hotel kindly responded to my written concerns apologised & offered room upgrade and afternoon tea on my next visit they have said the rooms are to be upgraded. I would check where your room will be when booking . Sadly I will not be visiting again and will be forever puzzled by why a suite and a old shabby room are equal
Teresa
Stayed 2 nights in Aug 2025