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Banff Caribou Lodge and Spa

3.5 star property
Spa hotel near Tunnel Mountain
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Photo gallery for Banff Caribou Lodge and Spa

Restaurant
Indoor pool
Lobby
Exterior
Corner Suite with Spa Bath | Room amenity

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Room service
  • Hot tub
  • Spa

Explore the area

View in a map
521 Banff Ave, Box 1070, Banff, AB, T1L 1H8
  • Banff National Park Information Centre
    ‪12 min walk‬
  • Banff Lake Louise Tourism Bureau
    ‪13 min walk‬
  • Tunnel Mountain
    ‪6 min drive‬

Room options

View all photos for Superior Room, 2 Queen Beds

Premium bedding, in-room safe, iron/ironing board, free WiFi

Superior Room, 2 Queen Beds

8.4 out of 10
Very good
(93 reviews)
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

8.4 out of 10
Very good
(63 reviews)
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

Superior Room, 1 King Bed

8.6 out of 10
Excellent
(37 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds, Balcony

Superior Room, 2 Queen Beds, Balcony

Superior Room, 2 Queen Beds, Balcony

8.6 out of 10
Excellent
(60 reviews)
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds

Standard Room, 2 Double Beds

8.6 out of 10
Excellent
(35 reviews)
  • 27 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Corner Suite with Spa Bath

Corner Suite with Spa Bath

Corner Suite with Spa Bath

9.6 out of 10
Exceptional
(14 reviews)
  • 46 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed

8.4 out of 10
Very good
(60 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

About the area

Banff

City center stay.A stay at this Uptown District hotel places you within 3 miles (5 km) of Tunnel Mountain and 6 miles (10 km) of Lake Minnewanka. Banff National Park and Sunshine Village are within 12 miles (20 km).

What's nearby

  • Banff National Park Information Centre - 12 min walk - 1.1 km
  • Banff Lake Louise Tourism Bureau - 13 min walk - 1.2 km
  • Banff Centre for Arts and Creativity - 14 min walk - 1.2 km
  • Tunnel Mountain - 6 min drive - 1.1 km
  • Fairmont Banff Springs Bowling Centre - 6 min drive - 2.7 km

Getting around

  • Banff Station - 17 min walk
  • Calgary International Airport (YYC) - 92 min drive

Restaurants

  • ‪A&W Canada - ‬6 min walk
  • ‪Good Earth Coffeehouse - ‬11 min walk
  • ‪The Old Spaghetti Factory - ‬13 min walk
  • ‪Evelyn's Coffee Bar - ‬14 min walk
  • ‪Farm & Fire - ‬11 min walk

About this property

Banff Caribou Lodge and Spa

Spa hotel near Tunnel Mountain
Banff Caribou Lodge and Spa offers its guests a full-service spa, a hot tub, and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A business center and 2 meeting rooms are available. Event space at this hotel measures 765 square feet (71 square meters) and includes conference space. A fitness center, spa services, and a vending machine are also featured at Banff Caribou Lodge and Spa. Free self parking is available.

This Banff hotel is smoke free.

  • 190 guestrooms or units
  • 4 levels
  • 765 sq ft of conference space
  • 71 sq m of conference space
  • Built in 1993
  • Ski lift tickets
  • Ski equipment storage
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Fireplace in lobby
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Banff Caribou Lodge and Spa offers 190 accommodations with safes and coffee/tea makers. Beds feature premium bedding. Flat-screen televisions come with cable channels.

Bathrooms include complimentary toiletries and hair dryers. This Banff hotel provides complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and fans. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Red Earth Spa has 6 treatment rooms including rooms for couples. Services include facials, body treatments, and manicures and pedicures. The spa is equipped with a hot tub. The spa is open daily.

Similar properties

Front of property - evening/night

The Fox Hotel and Suites

  • Hot tub
  • Pet-friendly
  • Parking included
  • Free WiFi
4.3 out of 5, Excellent, 2,427 reviews
The price is CA $529
CA $588 total
includes taxes & fees
Sep 28 - Sep 29
The Fox Hotel and Suites

Property amenities

Family friendly

  • In-room refrigerator
  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Ski shuttle nearby
  • Free self parking on site
  • Onsite parking options include a garage

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: CAD 15 to 30 for adults and CAD 10 to 20 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Full-service spa
  • Gym
  • Hot tub
  • Sauna
  • Ski passes
  • Ski storage
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • Flat-screen TV with cable channels

Bedroom

  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Refrigerator

More

  • Bulk dispensers for toiletries
  • Eco-friendly toiletries
  • Fan
  • Free local calls
  • Heating
  • Iron/ironing board
  • LED lighting
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: CAD 30 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately CAD 15.00 to 30.00 for adults, and CAD 10.00 to 20.00 for children
  • Pet fee: CAD 30 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.

We should mention

  • Children 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Banff Caribou
Banff Caribou Lodge
Caribou Banff
Caribou Banff Lodge
Caribou Lodge
Caribou Lodge Banff
Banff Caribou Hotel Banff
Banff Caribou Lodge And Spa

Banff Caribou Lodge and Spa Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1532 out of 2810 reviews
Rating 8 - Good. 724 out of 2810 reviews
Rating 6 - Okay. 367 out of 2810 reviews
Rating 4 - Poor. 112 out of 2810 reviews
Rating 2 - Terrible. 75 out of 2810 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Michele

Stayed 1 night in Jul 2025

2/10 Terrible

Renee

Travelled with family
Disliked: Property conditions & facilities
Not good value, overpriced , outdated and lacking customer care service.
Stayed 2 nights in May 2025

10/10 Excellent

Sandra

Stayed 1 night in May 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
The hot pool is lovely! Unfortunately, the hotel room was not air conditioned which was disappointing.
Stayed 1 night in May 2025

10/10 Excellent

Alireza

Liked: Staff & service, property conditions & facilities
This is the value
Stayed 1 night in May 2025

10/10 Excellent

Hal

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The stay at Caribou Lodge was great. Comfortable beds & relaxing hot pool area. On site The Keg restaurant was an added bonus for a fantastic breakfast. The location was convenient to catch the Roam transit as well. The reception area was welcoming and the staff went above & beyond to help us figure out the pick up location for an excursion we had planned. The in room coffee maker was in need of updating but it didn’t spoil our stay! Overall
Stayed 3 nights in May 2025

4/10 Poor

Debra L, Crossfield

Travelled with partner
Disliked: Amenities
Hotel is older , needs updated , no air conditioning and no microwave in rooms . The room that l booked was definitely unacceptable.. so small that could not push moving cart into room plus very hot and toilet too low for a senior to use . I complained to front deck staff was upgraded to supreme queen room with balcony and a portable air conditioner at no extra charge. We were staying for 2 nights at this hotel . Pleased with the large hot tub pool , underground parking and The Keg restaurant.
Stayed 1 night in May 2025

6/10 Okay

Debra L, Crossfield

Travelled with partner
No air conditioning in any rooms . Very dated hotel .. needs updated . We were upgraded to supreme queen room with a balcony and a portable air conditioner after I made a complaint at the front desk at no extra fee. We are seniors and reguire air conditioning, proper height toilets etc. Also no microwave are available in any rooms . We did like the underground parking , the huge hot tub area and The Keg restaurant.
Stayed 1 night in May 2025

10/10 Excellent

Eric

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Rhonda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stay was great, except the pillows were so uncomfortable I left with a bad kink in my neck and shoulders.
Stayed 2 nights in May 2025

8/10 Good

Jimmy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

CHAMAN

Liked: Cleanliness, staff & service, property conditions & facilities
I have pickup Truck (Ford-150) but hotel parking roof is very low I can’t park in hotel parking then I park in paid parking outside the hotel
Stayed 1 night in Apr 2025

10/10 Excellent

SYDNEY

Liked: Cleanliness, staff & service, property conditions & facilities
Super cute place to stay
Stayed 1 night in May 2025

10/10 Excellent

Juan

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very good.
Stayed 1 night in Apr 2025

10/10 Excellent

Jillian

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Spa was beautiful and the hot pools were wonderful.
Stayed 2 nights in May 2025

10/10 Excellent

Raphael

Travelled with family, Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, clean room, easy checking in and out.
Stayed 2 nights in May 2025

6/10 Okay

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good room. The balcony was very small. Overall it was decent
Stayed 2 nights in May 2025

4/10 Poor

David

Disliked: Amenities, property conditions & facilities
Will not stay this hotel again
Stayed 1 night in May 2025

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely stay
Stayed 2 nights in May 2025

10/10 Excellent

LK

Travelled with family, Travelled with pets
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
I gave the amenities a 2 star because they were under construction. They offered amenities at a different location but it wasn’t convenient. Other than that everything was superb! I was travelling with my dog and they were super accommodating. The room was fantastic and the beds so comfortable. I would definitely stay there again!
Stayed 1 night in May 2025

8/10 Good

Jane

Liked: Cleanliness, amenities, property conditions & facilities
Rooms are showing wear … especially mattress. Toilet in our room was so close to the vanity that it was very uncomfortable.
Stayed 2 nights in May 2025

10/10 Excellent

Melissa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a dream vacation and a bucket list item for me. The Caribou Lodge and Spa was the ideal spot to rest, relax, and sleep after a day of exploring the mountains, glaciers, wildlife, and shops in Banff.
Stayed 6 nights in May 2025

10/10 Excellent

Jan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, super clean and good location
Stayed 1 night in May 2025

10/10 Excellent

Toan

Travelled with family
Liked: Amenities, property conditions & facilities
It’s exceptionally place to stay on vacation. It’s convenient & clean.
Stayed 2 nights in May 2025