Please be aware that you must upload your passport copy for online registration check-in procedure which was not mentioned on Expedia as terms and conditions. Also, there were a kettle but not a roaster in rooms. During my stay, the only lift was out of order on 23rd Feb, I met another single traveller on lobby around 11pm, we both agreed that it was not easy to locate the staircase and we could not find a telephobe number to call for help. Next morning, I need to carry my 23kg suite luggage on my own from third floor without the lift to check out. The staircase were narrow and spiral so it was difficult for me. Would not recommend for those who highly consider safety issue, specifically, people on wheel chairs.
This was a great experience. I really liked the downtown area, how easy check-in was, the bed, and my bathroom. Two things I missed were a worktable (the tiny kitchen table was too small) and a bed stand.
Great accommodation in the heart of Basel. It had all that you need for a great stay and nicely furnished, check in process was flawless. Overall, fantastic experience, highly recommended!
Pros- inexpensive (not cheap) and in the best location. Itâs safe, and can be safely accessed with great internet connectivity.
Cons- there is a huge delay between your problem and their solution. Ex: Someone smoked in my room prior - it wasnât reported so I could be assigned a new room. I had one pillow and need 2. I had one towel - and need 2.
The heat was too high and I was asked to send a pic of the thetmostat. I find it inadequate to ask a guest for a pic of something that should be your responsibility.
Checkout time at 12 pm is too strict considering check-in is after 3 pm. There should be, at least, one hour tolerance.
The coffee machine in my room kept spilling water for no reason.