Great family getaway. Cute and fun, i would just say it was lacking on providing full amenties and cleaniness. For example there was a brochure of listed items provided in cabin and their charges, we didnt have a couple of listed items such as the smores kit. Our unit was equipped with full items to cook with such as oil packets but the unit next to ours (used by same group) had oil and others things we did not. Just inconsistent with products available. With this in consideration i would rate overall 6.5/10. Be sure to pack you own stuff for basically a camping trip, to include food items, az surrounding area is very rural and limited on places for supplies and food.
When I booked the confirmation email said Iâd receive an email with my cabin assignment and lock code 24 hours before checkin. This deadline came and went with no email; I called the customer service line only to find out there are no staff members to answer the phone. Texted the number as instructed but whoever was on the other end did not understand the situation and just kept sending the same confirmation email without the cabin assignment and code to get in. Hotels.com tried to intervene but apparently there is no way for them to call and speak with a human, either. After several hours and many repeat texts we finally got the cabin assignment and code to get in. Hard to understand how this could happen and be so hard to correct - does every guest go through this ordeal?
We had an amazing time there. The mini cabis were immaculate. The outdoor area was well taken care of. It snowed considerably while we were there but in the morning before we left, the streets were clear! Got back to DC safely and would highly recommend Postcard Cabins. I'll be back soon!