Im pleased with the hotel staff as everyone is friendly and welcome you, I reached early and they managed to let me check in 1 room (i book 2) first.
The room was spacious where my kids get to run around.
The cons part:
- Aircon was not in control, afternoon so hot but cant adjust colder. At night so cold,
- Lobby no air con, so hot to be there
- The towel is very old
- My experience for the breakfast was terrible, I went down at 0900hr. Most of the table is not cleared. And when I request one of the senior waitress to clear including few set of the unused culterly, as the table was full of used and leftover food. The lady actually tell me those are clean. Happen the resturant manager was there, and i explain why i want it to change. The staff in the resturant was bad, never once i face this at accor hotels except Batam.
- Location: I dont think it very convenient. Only 1 convenient store opp. but it near HarbourBay but not recommended to walk.
- Swimming Pool access was tough, I went to check it out and decide not to bring my kids to swim as it was cold water in a hot day. and feel the water was alittle milky.
Pros:
- I wanted to said price, come think of it. I stayed in Novotel JKT. Clean and good only. But cheaper.
- Spacious Room
- Big Bed
Novotel is a branding, i hope the group can do something to the hotel. I saw some renovation going on, but looking at the way they renovate. I dont think much changes can be made.
Will i go back again, sorry NO.
