Ratings based on 903 Guest Reviews
Hear it directly from our travellers
3.7 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 27, 2024 on Expedia
good stay
Comment from Hotel Management
Feb. 28, 2024 by Chirell RediResponse Specialist, Hotel Management
Dear Ronald,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Port Allen. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about your good stay. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.Redroof can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRediResponse Specialist
by A traveller
Posted Feb. 16, 2024 on Expedia
Carpets were filthy unfortunately
Comment from Hotel Management
Feb. 16, 2024 by OnielRediresponse Specialist, Hotel Management
Hi Boris,Thank you for taking the time to write a review of your stay at the Red Roof Inn Port Allen. You indicated that the cleanliness of the carpets weren't satisfactory, please accept our apologies. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management
by A traveller
Posted Feb. 13, 2024 on Expedia
Comment from Hotel Management
Feb. 14, 2024 by Kerry-Lee RediResponse Specialist, Hotel Management
Dear Zachary, We at the RED ROOF INN PORT ALLEN are saddened to have earned your low scoring of 1/5 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Red Roof Management
by A traveller
Posted Feb. 11, 2024 on Hotels
Comment from Hotel Management
Feb. 12, 2024 by Kerry-Lee RediResponse Specialist, Hotel Management
Dear Arayah, We at the RED ROOF INN PORT ALLEN appreciates your scoring of 3/5 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Red Roof Management
by A traveller
Posted Feb. 11, 2024 on Expedia
Comment from Hotel Management
Feb. 13, 2024 by Kerry-Lee RediResponse Specialist, Hotel Management
Dear Darryl, We at the RED ROOF INN PORT ALLEN are thrilled to have earned your perfect scoring of 5/5 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring.We hope to see you again soon. Sincerely, Red Roof ManagementRediResponse Specialist
by A traveller
My Experience
Posted Feb. 6, 2024 on HotelsComment from Hotel Management
Feb. 7, 2024 by Recordo Rediresponse Specialist, Hotel Management
Hello Travis, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Port Allen and I were saddened by your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist
by A traveller
Posted Feb. 6, 2024 on Expedia
It was pouring rain there was a battered and crooked sign that said Red roof inn and next to it was a boarded-up building. Then I went in and checked into another hotel. My GPS told me I had a ride and next to me was a boarded up building
Comment from Hotel Management
Apr. 1, 2024 by Linton RediResponse Specialist , Hotel Management
Dear Richard,Thank you for telling us about your recent visit to RED ROOF INN PORT ALLEN. It's truly regrettable to read that you had some difficulty on your way to our hotel. We continually work to improve our hotel, so I really appreciate you providing us with your feedback.I do hope that you will return to our hotel, or any of our other Red Roof brand locations in the future.Sincerely,Red Roof Management
by A traveller
Posted Feb. 4, 2024 on Hotels
Worst experience ever the hotel smells like mildew bedbugs towels have blood on it
Comment from Hotel Management
Feb. 5, 2024 by Kerry-Lee RediResponse Specialist, Hotel Management
Dear Myeisha, Thank you for leaving your feedback after your experience at RED ROOF INN PORT ALLEN. Regarding the unclean towels, smell of mildew, and insects you described, we apologize for the unfavorable experience. Please note that we work with a pest control company who regularly treats the property for pests in accordance with industry standards. I have passed your comments to the hotel so they can work with the experts to make sure everything goes smoothly. At Red Roof, we want you to have confidence in our ability to prevent similar problems in the future. Please note that we value you as our guest very much and appreciate your patronage. Thank you for sharing your concerns and I wish you all the best for your future journeys. Sincerely, Red Roof Management
by A traveller
Posted Jan. 25, 2024 on Hotels
Comment from Hotel Management
Jan. 27, 2024 by Kamaria RediResponse Specialist, Hotel Management
Hello Agapito, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN PORT ALLEN and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management
by A traveller
Posted Jan. 20, 2024 on Expedia
The floor was constantly moldy and wet, along with the building inself seemed in disrepair. Any time I asked for help, it seemed like I was an inconvenience to them, let alone the fact two dofferent staff members stood outside my door from like 9 to check out to make sure I was gone.
Comment from Hotel Management
Jan. 21, 2024 by Antonio,RediResponse Specialist, Hotel Management
Dear Christopher,Thank you for taking the time to tell us about your experience at the RED ROOF INN PORT ALLEN. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for what you described as insufficient property maintenance in addition to possible mold and unsatisfactory customer service/unprofessional staff. I will be sharing your comments with management.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Antonio,Red Roof Management RediResponse Specialist
