Note fondée sur 7 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 29 févr. 2024 sur Expedia
Great location
par un voyageur
Vacasa needs to work harder to personalize experience
Publié le 8 janv. 2024 sur HomeAwayYes, the place was clean. Yes, the place generally met the description. The booking process was a little dehumanizing.
Threatening me with the fact that I had not technically completed the identity confirmation phase of the registration with a possible outcome that I wouldn't be able to check in on the day of check in was not great.
No HOTEL in the right mind would do that to a customer and expect them to return happy. And then to suggest I just text you for help for a faster response, only to take three hours to respond to my text with a request for me to call anyway?
And then I am talking to a disinterested American Vacasa employee (I use the term loosely as you likely outsource) who wasted 15 more minutes of my time. THis all happened AFTER you took my money. Not cool. Unprofessional.
Do I like the proerty yes. Did I like your service leading up to it? Not really. Can't say I did
Commentaires de Gestion de l’hôtel
9 janv. 2024 par VrboOwner, Gestion de l’hôtel
We are disappointed to learn that you had a negative experience with us. We are committed to providing exceptional customer service, and we will follow up with the appropriate parties to ensure our service standards are fully met. We hope you'll give us a second chance to better serve you!
par un voyageur
Publié le 24 déc. 2023 sur Expedia
par un voyageur
good location
Publié le 9 janv. 2023 sur HomeAwaygood
par un voyageur de Kelowna, BC, V1W1C2
Established Condo in Snow Pines area of Big White
Publié le 31 déc. 2021 sur HomeAwayMixed reviews. Sunrises are absolutely spectacular. We are a family of 4 and with two bedrooms. One of us had to sleep in the open area and every morning went into a bedroom when others woke up. Although there enough beds for 10 people, seating and kitchen plates, etc. are for 5-6. Great property for a large number of people for sleeping. But seating for meals and around the Livingroom is better for 4-6. New pots and pans but dishes need to be updated as several were chipped. No wine glasses. Dog friendly!
Commentaires de Gestion de l’hôtel
25 janv. 2022 par VrboOwner, Gestion de l’hôtel
Hi Kathy, we were happy to host you. We apologize for any confusion with the bedrooms and the layout of beds. We provide photos, a virtual tour, a unit description, and a list of available amenities so that future guests know exactly what they will be seeing upon arrival. IF guests have any questions or concerns we are available 24 hours a day to assist. We will review the kitchenware to see what needs to be replaced. We hope to host you again soon.
par un voyageur
Publié le 10 mars 2021 sur Expedia
Amazing view. Huge place. Not too far from ski out. Would book again.
par un voyageur
Cozy and Quite
Publié le 16 mars 2020 sur HomeAwayCozy and Quite condo. The wear and tear of being a rental is evident, the moldy shower curtain could be replaced. However, for the most part the condo was clean. The bedding and linens were clean and comfortable. Overall the condo was comfortable and quite... no noise from neighbors which was great. A bit of a hike to the ski run.. maybe 5 minutes. We would stay here again.
